Communicating with Clarity and Impact
Training Course
$179.95 $199.95
- Duration: 1 Day
- Audience: Employees at all levels.
The new Virtual trainer guide is scripted for both a Facilitator & a producer.
Overview
Course Objectives
By the end of this training course participants will be able to:
Explain 4 essential communication principles.
Communicate more clearly, confidently and effectively.
Listen and ask insightful questions & utilize the power of questions.
Use techniques to build better rapport with others.
Combine voice tone and non-verbal communication with appropriate language that engages others.
Outline of topics
Module 1 : How well do you communicate?
How well do you communicate dominoes exercise.
What makes a great communicator?
Introduction to the four basic principles of communication.
Module 2: Use Engaging Language.
Focus on Behavior, not personality.
Be specific.
Using “I” Messages and owning your language.
Module 3: Use the power of questions
Controlling a conversation.
Importance of questions.- Activity
Different types of questions
The questioning funnel.
Module 4: Use active listening
Evaluate your listening skills – self assessment.
Listening & Empathy.
Active listening tools.
– Encouragement
– Echoing
– Probing
– Paraphrasing
– Reflective paraphrasing
– Relating
How to listen better?
Module 5: Rapport & Understanding non-verbal communication
Importance of rapport.
Matching non-verbal communication
Discover some truths and myths about body language.
Demonstrate body language that engages others.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (69 Pages).
Virtual trainer guide for virtual training delivery (75 Pages).
Student workbook (66 Pages).
Slide deck (59 slides).
Virtual Slide deck for virtual training delivery (73 slides).
Listening skills evaluation assessment.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
$179.95 $199.95
You will receive a secure link by email to download your purchase immediately after purchase.
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
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- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
- A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.
Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
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TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
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Sales & Marketing trainer
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All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.
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