Best practice workplace conflict resolution articles, Influencing others and negotiation skills.
If you are new to the debt collection business or if you have been working as a debt collector for...
A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at...
People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict...
Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then...
For any proposed solution for a conflict situation to be fair, solid and satisfies all parties and last over time...
Based on best practice, there are four major keys or components a manager must be aware of to successfully influence...
Listen and show you are listening, by using the skills of summarising and clarifying. Shout, yell, point or lose your...
To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will...
A good debt collector possesses a combination of skills, qualities, and ethical values that enable them to effectively navigate the...
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The majority of us yearn for control in our lives, and many of us Most people desire control in their life, and many will go to tremendous
You chose mostly B’s … You have an AUDITORY learning style. Below is an explanation for each style but before you read on, it’s recommended to take the questionnaire first before going through the explanation as this may influence your answers. If you chose mostly A’s you have a VISUAL learning style. If you chose mostly B’s […]
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