A collection of articles focusing on customer service excellence and providing world class customer service experience to customers.
Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.
Here are 3 very good reasons why you should want to improve your customer service skills and train yourself to...
For every call center agent not in place when scheduled, there’s a huge impact on the service level.
Defusing angry Customers 1-Empathize Show acceptance not necessarily agreement for what the customer said or experienced. 2-Apologize Express sincere personal...
When a service provider wallows in a customer’s misfortune, there are two victims instead of one.
Smile Try to smile more when you are with customers, the more you show your enjoyment in the relationship, the...
Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation...
There are many ways we can define customer loyalty.
Greeting customers, the crucial first impression Whether you are in a retail store, hotel, receptionist in a company or in...
In today's world, it's important to understand the different characteristics and buying habits of each generation to better serve them...
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The majority of us yearn for control in our lives, and many of us Most people desire control in their life, and many will go to tremendous
You chose mostly B’s … You have an AUDITORY learning style. Below is an explanation for each style but before you read on, it’s recommended to take the questionnaire first before going through the explanation as this may influence your answers. If you chose mostly A’s you have a VISUAL learning style. If you chose mostly B’s […]
Please answer all 36 questions below to have your final assertiveness score calculated
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3 min read
Dealing with learners from different generations requires a tailored approach...
2 min read
Here are some best practices for a business trainer to...
4 min read
When starting out in your own training business one of...
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