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Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
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Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Teach participants effective communication techniques to engage customers and drive sales conversations.
Train participants to manage objections smoothly, turning them into opportunities for closing sales.
Provide participants with proven strategies to close sales effectively and achieve better results.
Transformative training materials that elevate team performance!
Trainer Guide (60 Pages).
Student workbook (50 Pages).
Slide deck (36 slides).
Customer profile ID self-assessment
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact. Navigate customer profiles with finesse, harness emotional intelligence, and master active listening for trust and authenticity. Learn the art of selling through service, understanding buying decisions, and handling objections with finesse. Embrace a sales mindset for success and utilize proven closing techniques. Amplify your sales success and unleash your potential with this transformative training!
Our Communication Skills for Sales Staff training course equips sales teams with the essential skills to communicate effectively with clients and prospects. This course emphasizes sales communication techniques, customer interaction, and the development of long-term client loyalty, with a special focus on profiling, rapport-building, and selling through service.
Build rapport to enhance sales by understanding different customer perspectives and tailoring communication accordingly.
Identify customer profiles and adapt communication to engage effectively with diverse customer groups.
Foster authentic connections for sales success by demonstrating emotional intelligence, active listening, and adapting communication based on customer profiles.
Improve sales effectiveness by understanding buying decisions, distinguishing wants from needs, and practicing skilled sales through service.
Handle objections and close sales deals effectively by addressing different objections and utilizing closing techniques.
Detailed Outline of Topics included in this instant download training materials package
– Importance of building rapport in sales situations.
– Understand the different models of the world.
– Tailor your communication approach based on the customer’s model of the world.
– Uncover persuasive and influential conversations in sales.
– Discover a simple model for identifying the customer’s broad characteristics that can be put into practical use in all our conversations.
– Know your own Customer Profile ID preferences and how this will manifest in the way that you communicate.
– Explore verbal clues in identifying a customer’s model of the world.
– Quickly identify and assign a Customer Profile ID.
– Learn how to engage with different Customer Profile ID groups.
– Explore the consequences of matched/mismatched approaches.
– Recognize the significance of the human business model and its impact on customer relationships.
– Demonstrate authenticity and emotional intelligence in interactions with customers.
– Apply active listening skills to create connections that foster trust.
– Adapt your communication approach based on the customer’s profile while maintaining a human touch.
– Understand the factors influencing buying decisions.
– Distinguish between customer wants and needs.
– Recognize the customer’s Dominant Buying Motive (DBM).
– Understand the difference between hard sales, order taking, and skilled sales through service.
– Recognize the value of objections.
– Identify different types of objections.
– Learn a step-by-step process for handling objections.
– Recognize and overcome covert objections.
– Overcoming the belief that “Selling is a dirty word”
– Developing a sales mindset and understanding your inner game
– Recognizing the influence of belief on behavior
– Practicing effective closing techniques
Review Game – PowerPoint Jeopardy style review game to end your class on a high note.
1. Understand Sales Communication
Easily teach others the principles of sales communication. Highlight the importance of clear and persuasive interactions in driving successful sales. Covering the key fundamentals of building trust for better connecting with customers.
2. Active Listening and Empathy
Teach your participants key active listening and empathy skills to enhance rapport and trust building with customers
3. Know your Customer ID
Using a personality assessment participants will create detailed customer profiles, understand the different customer profiles and know the characteristics of each type. Gathering key data to personalize your sales pitch. Offering tailored solutions to improve your conversion rate.
4. Building Rapport and Relationships
Teach participants how to build better rapport with customers and a personal connection to foster long term customer relation.
5. Handling Sales Objections
Teach your team an objections handling model to follow to overcome potential sales objections. Actionable strategies to handle sales objections.
6. Sales Through Service
Highlighting the link between sales and customer service, this module focuses on delivering exceptional service improving customer satisfaction as a source for repeat business.
7. Persuasive communication and Techniques for Closing the Sale
Learn timeless sales closing techniques and use more persuasive language to close more sales.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Customer Profiling tool to identify different characteristics of customers
• Exercises to personalize sales approaches
• Instantly downloadable and ready to use immediately.
Benefits:
• Improve sales communication skill, customer profiling and building long-term relationships.
• Teach participants how to handle sales objections swiftly and use specific closing techniques.
• Improve customer loyalty, building better rapport and selling through service.
• Instant access to customizable training material package ready for use.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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