Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Provide strategies for building rapport and long-term customer loyalty.
Train staff to consistently deliver high-quality service, exceeding customer expectations.
Train staff to use clear, engaging communication that enhances customer interactions and satisfaction.
Transformative training materials that elevate team performance!
Trainer Guide (58 Pages).
Student workbook (66 Pages).
Slide deck (55 slides).
Listening skills evaluation assessment.
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Master the Art of Engaging and Motivating Customers
This two day customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service
Our Passionate Retail Experts training course equips retail employees with the essential skills to engage customers, motivate their decisions, and create lasting connections. This course focuses on using engaging language, understanding non-verbal communication, and maintaining high levels of customer satisfaction in the retail environment.
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop different diffusing techniques for dealing with customers showing strong emotions.
Detailed Outline of Topics included in this instant download training materials package
– Discover what customers say about what matters to them in receiving great service.
– Link what customers value to what successful retail agents need to be.
– Understand that customer behavior is influenced by both logic and emotion.
– Explore the logical and emotional motivators of buying from you / using your service.
– First impressions.
– Explore the attitudes and knowledge of successful retail agents.
– Explore the skills of successful retail agents.
– Discover how the program will develop retail agents to deliver great sales/service.
– Sharpening your rapport.
– Understand the elements that make up total communication.
– Discover some truths and myths about body language.
– Demonstrate body language that engages others.
– Language that engages others.
– Language that influences others.
– Push vs. Pull influencing techniques.
– Five basic communication principles.
– Focus on behavior, not personality.
– Be specific.
– Use the power of questions.
– Listen actively.
– Communicate assertively.
– Understand that intensity comes from emotion.
– Explore ‘ What response am I looking for’.
– Develop two different diffusion techniques.
– Apply and practice.
1. Language that Engages Customers
Use language that keeps customer engaged and use positive phrasing in all customer interactions.
2. Understanding Customer Motivation
Understand what motivates customers and what drives them towards making a buying decision.
3. Non-Verbal Communication and Body Language.
Master the non-verbal side of customer interactions and discover how body language can support verbal communication.
4. Building Strong Customer Relationships
Techniques for building customer rapport and create customer relationships fostering trust and loyalty.
5. Enhancing Customer Satisfaction
Focusing on listening skills, empathy and personalized service participants are encouraged to use techniques that engage customers.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Listening Skills – Self-Assessment
• Instantly downloadable and ready to use training materials package.
Benefits:
• Empower teams with customer excellence skills to more confidently engage with customers.
• Focus on the importance of non-verbal communication and body language skills.
• Importance of building customer loyalty through personalized service.
• Instantly downloadable customer service excellence training material package. Easily customizable. Ready for use.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.
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To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our frequently asked questions, or reach out to us directly for more information.
And don’t miss our testimonials page to see what trainers, business professionals, team leaders, and consultants are saying about their experiences with us!
