Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Teach participants effective strategies to collect debts while maintaining professionalism and respect.
Provide call strategies that increase success rates in reaching agreements with debtors.
Equip participants with best practices for making collection calls that balance assertiveness with respect.
Transformative training materials that elevate team performance!
Trainer Guide (40 Pages).
Student workbook (41 Pages).
Slide deck (35 slides).
Debtor personality type role play scenarios document
Excuse buster software.
Exercise/Activity Sheets
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Master Effective Debt Collection Techniques
This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection call best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.
Our Successful Telephone Debt Collection training program equips participants with practical skills and strategies to manage collection calls effectively. This course emphasizes key debt collection techniques that empower agents to navigate challenging conversations while building rapport and ensuring compliance.
Follow a step by step debt collection call process.
Increase debt collector’s confidence when handling challenging collection calls.
Understand and practice specific collection call best practice techniques.
Detailed Outline of Topics included in this instant download training materials package
– Attitude, Skills and Knowledge of a successful debt collector.
– The 4 different types of debtors.
– Debt collection account fact sheet.
– Debtor personality type skill practice role play activity.
– A step by step process for a successful debt collection call.
– Debtor’s stalls and objections – Debt disputes..
– The mindset of a successful debt collection agent.
– The “Close Out” technique.
– About debt collection negotiations.
– Ten telephone debt collection best practice tips and techniques.
– Ten pitfalls that debt collectors should avoid.
Review Game – Power point Jeopardy style review game to end your class on a high note
1. The Professional Debt Collector
Understand the attitude, skills and knowledge of a professional debt collector. Identify the different types of Debtors. Use a debt collection account fact sheet.
2. The Debt Collection Process
Master a step-by-step process to follow for a professional debt collection call. Differentiate between stalls and objections and understand the “Right” mindset of a successful debt collector.
3. Debt Collection Best Practices Techniques
Understand an effective call collection technique to be used with tough debtors and apply a list of debt collection tips and best practices
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Steps of a Debt Collection Call
• Excuse Buster Software – additional free software for debt collectors.
• Instantly downloadable and ready to use training materials package.
Benefits:
• Give participants the tools needed to successfully lead collection calls and improve their collection rate.
• Follow a step-by-step process for leading a professional debt collection call
• Apply det collection tips and best practices
• Get immediate access to a complete telephone debt collection training material package ready for use.
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Click for larger images
– A useful quick reference application loaded with answers & questions to ask when faced with common excuses debtors come up with
– Easily add your own excuses & answers & create your own library of excuses & answers to be your quick reference while on the call
This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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