This course offers concise training aimed at equipping participants with 10 specific best practice customer service techniques.
$129.95
$99.95
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Teach essential techniques to deliver exceptional service that leaves a lasting positive impression.
Teach industry best practices for consistent, high-quality customer service delivery.
Provide strategies for managing challenging interactions while maintaining professionalism and empathy.
Transformative training materials that elevate team performance!
Ten Best Practice Customer Service Techniques Mini Course – Empower Your Team for Excellence in Customer Service.
– How to deal with an angry customer?
– How to handle the requests for discount in a professional manner?
– How to turn negative experiences into positive ones?
These are some of the quick best practice customer service techniques you will be able to easily teach your team with this half-day mini course. Empower your team with ten best practice customer service techniques to professionally deal with some of the most common customer interactions.
Below are the ten techniques that will be covered.
– The service recovery catch
– When dealing with angry customers and customers showing strong emotions
– When you want customers to do something or follow your direction
– When the customer is arguing
– When the customer tells you they are having an issue
– When the customer expresses displeasure
– When turning negative experiences into positive ones
– When customer has been given wrong information
– When we are in the wrong
– When a customer requests a discount
– When a customer threatens to defect to competition
Our Ten Best Practice Customer Service Techniques training course equips customer service staff with essential strategies to enhance their interactions with customers. This half-day course focuses on practical techniques to handle various customer scenarios effectively, ensuring positive experiences and high satisfaction levels.
By the end of this half-day mini course, your team will walk out with specific, solid techniques that they can apply the next day on the job. The techniques introduced are based on world class customer service best practices and will surely help your professional customer service team do an even better job than they are already doing.
1. Introduction to Customer Service Best Practices
Understand the importance of customer service and how effective techniques can transform customer interactions.
2. Handling Angry Customers
Learn effective strategies for managing customers displaying strong emotions, focusing on service recovery and de-escalation techniques.
3. Guiding Customers Towards Solutions
Discover how to encourage customers to follow your direction while addressing their needs effectively.
4. Navigating Conflicts
Gain insights into handling disagreements with customers, including techniques for conflict resolution that maintain professionalism.
5. Turning Negative Experiences into Positive Outcomes
Master the art of transforming complaints and issues into opportunities for service excellence.
6. Addressing Customer Concerns
Learn how to respond effectively when customers express displeasure or communicate issues, ensuring their concerns are resolved satisfactorily.
7. Managing Pricing Requests
Explore how to professionally handle requests for discounts and negotiate effectively without compromising service quality.
8. Responding to Customer Defections
Develop strategies to address threats from customers considering switching to competitors, reinforcing loyalty.
What You Get:
• Fully customizable training materials, including a detailed trainer guide, participant workbook, and PowerPoint slides.
• Tools for mastering customer service techniques and enhancing customer engagement.
• Real-world case studies and practical exercises to illustrate effective handling of various customer situations.
• Instant download access for immediate use.
Benefits:
• Equip your customer service team with the skills needed for exceptional customer interactions.
• Learn practical strategies to improve customer satisfaction and loyalty.
• Enhance overall service effectiveness through structured training and best practices.
• Gain immediate access to customizable training materials tailored to your organization’s needs.
For random slide samples, Click thumbnails below for larger images.
For random trainer guide samples, Click thumbnails below for larger images.
For random trainer guide samples, Click thumbnails below for larger images.
| Duration |
Full Course1 – 2 Days |
Mini CourseHalf Day Session |
| Trainer Guide Included |
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| Student Workbook Included |
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| Slide Deck Included |
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| Self-Assessments (Select Courses) |
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| Additional Exercise Sheets (Select Courses) |
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| 22 Bonus Activities |
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| Training support documents (Evaluation form, Certificates, Program Outline) |
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| Competitive Jeopardy Style Review Game |
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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