Archives: Quizzes & Surveys

Are you a psychopath?

Welcome to your Are you a psychopath?

1. I rarely plan ahead: I'm a spur-of-the-moment kind of person.

2. Cheating on your partner is ok so long as you don't get caught.

3. If something better comes along it's ok to cancel a long standing appointment.

4. Seeing an animal injured or in pain doesn't bother me in the slightest.

5. Driving fast cars, riding roller coasters, and sky diving appeal to me.

6. It doesn't matter if I have to step on other people to get what I want.

7. I'm very persuasive. I have a talent for getting other people to do what i want.

8. I'd be good in dangerous job because I can make my mind up pretty quickly

9. I find it easy to keep myself together in situations when other are cracking under pressure.

10. If you'r able to con someone, that's their problem. They deserve it.

11. Rules are meant to be broken.

How creative are you?

Welcome to your How creative are you?

1. When you come across a rose, you immediately

2. One of your dreams in life is to

3. Your desk

4. The person you admire most is

5. You consider yourself

6. You get new ideas

7. You dream in

Pre-training Mystery Shopping Activity

Welcome to your Pre-training Mystery Shopping Activity

1. Greeting

2. Friendliness

3. Overall Attitude

4. Politeness

5. Energy Level/Enthusiasm

6. Controlling the call

7. Product/service knowledge

8. On a scale from 1 to 10 how likely is it that you would recommend this agent to a friend, Family member or a colleague?

How Good a Listener Are You?

Welcome to your How Good a Listener Are You?

1. I listen for feelings, attitudes, values and perceptions as well as for the facts.

2. I try to listen for what is not said.

3. I avoid interrupting the person who is speaking to me.

4. I actually pay attention to what is being said as against ‘faking’ attention.

5. I refrain from ‘tuning people out’ because I don’t like them, disagree with them, find the dull etc.

6. I work hard to avoid being distracted from what is being said by the speaker’s mannerisms, style, clothing, voice quality/pace etc.

7. I make certain that a person’s status has no bearing on how well I listen to them.

8. I avoid letting my expectations (hearing what I want to hear) determine or influence my listening behaviour.

9. I try to read the speaker’s non-verbals – inflections, gestures, posture, mood, eye contact, facial expression etc.

10. I work hard at overcoming distractions (sounds, noises, movement, outside scenes etc) that may interfere with listening.

11. I tend to ‘stay with’ speakers who may be hard to follow (slow speakers/ those whose ideas are poorly organised/tend to repeat themselves).

12. As a listener, I use non-verbal signals (eye contact, nodding, smile etc.) to indicate that I wish to hear more.

13. I tend to restate/rephrase the other person’s statements where necessary so that they will know that I understand.

14. If I have not understood, I candidly admit to this and ask for a re-statement.

15. I avoid framing my response to what is said while the other person is still speaking.

Evaluate your current level of presentation skills

Welcome to your Evaluate your current level of presentation skills.

Please read each statement and choose the number that best describes you where 5 is the closest option to you and 1 is the farthest.

1. I identify some basic objectives before planning a presentation.

2. I analyse the values, needs and limitations of my audience.

3. I write down some main ideas first, in order to build a presentation around them.

4. I incorporate both a preview and review of the main ideas.

5. I develop an introduction that will catch the attention of my audience and still provide the necessary background information.

6. My conclusion refers back to the introduction and, if appropriate, contains a call-to-action statement.

7. The visual aids I use are carefully prepared simple, easy to read and make an impact.

8. The number of visual aids will enhance, not detract, from my presentation.

9. If my presentation is persuasive, I support it with logical arguments.

10. I use anxiety to fuel the enthusiasm of my presentation, not hold me back.

11. I ensure the benefits suggested to my audience are clear and compelling.

12. I communicate ideas enthusiastically.

13. I rehearse so there is a minimum use of notes and maximum attention paid to my audience.

14. My notes contain only ‘key words’ so I avoid reading from a manuscript.

15. My presentations are rehearsed standing up and using visual aids.

16. I prepare answers to anticipated questions and practise replying to them.

17. I arrange seating (if appropriate) and check audio-visual equipment in advance.

18. I maintain good eye contact with the audience at all times.

19. My gestures are natural and not restricted by anxiety.

20. My voice is strong and clear, and not monotonous.

How Do You Value Other People’s Time?

Welcome to your How Do You Value Other People’s Time?

1. I look upon the time of those who work for me as an extension of my own, to do with as I please

2. I frequently interrupt meetings in their offices, as I have first priority on their time

3. I regard job descriptions - that each position in an organisation has their own proper duties, responsibilities and authority - as a bureaucratic nonsense

4. When telephoning, I never check to see if my call is an unwanted interruption at that particular moment

5. I enjoy the sound of my own voice and I know that I am rather long winded at meetings

6. In the last month I can think of one occasion when I have kept someone waiting needlessly without telling them why

7. I’m aware of the quantity of time my staff put into their work (how many hours a day), but not the quality of the time they give

8. I have never reflected on the fact that other people’s time is as precious to them - or ought to be - as my time is to me

9. I do not show to potential or actual customers that I value their time. It’s their money I am after!

10. I frequently miss agreed deadlines, say that I will do things and then don’t do them, and have to be chased by others accordingly

Telephone Skills – Self Assessment

Welcome to your Telephone Skills - Self Assessment

1. I answer the call promptly.

2. I personalize service by using the caller’s name.

3. When it is necessary to place a caller on hold or transfer a call, I ask for permission and wait for an answer.

4. I tell the customer how long he or she will be on hold and mini- mize hold time.

5. When I must transfer a customer, I give the name, department, and phone number of the person receiving the call.

6. I give the caller my undivided attention.

7. I avoid side conversations of any kind during telephone conver- sations.

8. I don’t interrupt the caller.

9. I slow my rate of speech slightly when explaining a complex matter or providing numbers.

10. I check with the caller to ensure understanding of transmitted information.

11. I thank the person for calling.

12. I allow the caller to hang up first.

Evaluate your coaching skills

Welcome to your Evaluate your coaching skills

1. Solicit their input and listen to their ideas.

2. Take time to develop an environment of trust.

3. Make my expectations and priorities clear.

4. Look for positives rather than negatives.

5. Give credit when it’s deserved.

6. Know how to be direct without being personal.

7. Hold employees accountable for their results.

8. Rarely give up on an employee.

9. Always start by reviewing the “big picture.”

10. Know what results I want to accomplish.

How Emotionally Intelligent am I?

Welcome to your How Emotionally Intelligent am I?

1. Can you tell when your mood is changing?

2. Do you know when you are becoming defensive?

3. Can you tell when your emotions are affecting your performance?

4. How quickly do you realise you are losing your temper?

5. How soon do you realise your thoughts are turning negative?

6. Can you relax when you are under pressure?

7. Do you just get on with things when you are angry?

8. Do you engage in self-talk to vent feelings of anger or anxiety?

9. Do you remain cool in the face of others’ anger or aggression?

10. How well can you concentrate when you are feeling anxious?

11. Do you bounce back quickly after a set back?

12. Do you deliver on your promises?

13. Can you kick start yourself into action when appropriate?

14. How willingly do you change the way you do things when current methods are not working?

15. Are you able to lift your energy level to tackle and complete boring tasks?

16. Do you actively seek ways of resolving conflict?

17. Do you influence others about the way things are done?

18. How willingly are you able to act as a spokesman for others?

19. Are you able to demonstrate empathy with others feelings?

20. To what extent do you find that others trust and confide in you?

21. Are you able to raise moral and make others feel good?

22. How freely do you offer help and assistance to others?

23. Can you sense when others are feeling angry or anxious and respond appropriately?

24. Are you effective at communicating your feelings to others?

25. Do you contribute to the management of conflict and emotion within your work group or family?

Do You Procrastinate?

Welcome to your Do You Procrastinate?

I look for excuses not to tackle difficult problems

It takes pressure to get me working on those difficult tasks

I take half measures to avoid or delay difficult tasks

I often allow interruptions or crises to interrupt my work

In an unpleasant situation I find it hard to make decisions

I don’t follow up on important plans

I try to get other people to do the tasks I dislike

I leave important work until late in the day

I try to clear my desk of routine work before tackling a tough job

When asked for a quick decision I usually ask for more time to think about it

I stay home ‘sick’ when unpopular decisions have to be taken

I handle my post several times before I deal with it

The meetings I attend often end without decisions being taken

I blame my boss for lack of progress

I like to form working groups/committees to make sure I have enough information before I dare to make a decision