- All Courseware Packages
- Full Course Packages
- Administrative Assistant Skills
- Change Matters
- Communicating with Clarity and Impact
- Conflict Resolution
- Creative problem solving & Decision making
- Front Line retail selling skills
- Handling angry and difficult callers
- Negotiating For Results
- New College Instructor Orientation
- Passionate Retail Experts
- Presenting With Impact
- Professional Selling Skills
- Retail Sales Planning and Forecasting
- Sales Management
- Sales Territory Planning & Routing
- Setting Others For Success
- Time Management
- Train the Trainer
- Vision, Energy & Passion to serve
- Mini Course Packages
- Retail excellence series®
- Communication excellence series®
- Sales excellence series®
- The Presenter-Trainer Package
- Full Course Packages
- Free Training Resources
- Free Training Articles
- Anger Management & Positive thinking
- Branding & Marketing
- – Main Branding Terminology
- – Effective ads scheduling
- – Simple steps to create a marketing plan
- – Packaging products to increase sales
- – Membership programs as a marketing tool
- – How to create an irresistible offer your prospects cannot resist ?
- – Why Create Brands ?
- – Brands and that emotinal connection
- Business Ethics & Etiquette
- – Proper Business Introductions
- – Business meals,Parties & Events
- – Meetings Etiquette
- – Cubicle / Partitioin Etiquette
- – Etiquette with VIP’s
- – Complaint Handling Etiquette
- – Sexual Harassment at work
- – Travelling with colleagues
- – Billing your company for Expenses
- – Romance At work
- – Etiquette with the disabled
- – Tactful bill collection
- Conflict Resolution, Influencing & Negotiation skills
- – Negotiating and Dealing with conflict
- – Resolve conflict now
- – Cost vs potential benefits of conflict
- – Reacting to conflict
- – Third party interventions: Mediation and Arbitration
- – Why we avoid dealing with conflict
- – Essential Elements of a good Resolution
- – What not to say while resolving conflct
- – The 4 keys to influencing others
- – Influencing do’s and dont’s
- – How to disagree Agreeably
- Coaching & Feedback
- – What is coaching all about ?
- – Coaching for Better performance
- – Qualities & Skills of a coach
- – Why Coaching and feedback goes wrong ?
- – GROW coaching model
- – The Body Coaching Model
- – Giving proper feedback
- – Receiving Feedback
- – Giving Negative Feedback
- – Top 10 Feedback tips
- – STAR feedback Model
- – The 10 Coaching commandments
- – Different types of coaches
- – Giving feedback as part of coaching
- – Choosing an area to coach to improve performance
- – Coaching/Training/Counseling/Mentoring – Clearing out the confusion
- Creativity, Problem solving , Decision making & Lateral Thinking
- – Defining Lateral thinking,parallel thinking , creativity and innovation
- – How to think lateral ?
- – 8 Blocks to Creative thinking
- – Problem solving & Decision making
- – Fishbone /Cause and Effect Diagrams – Ishikawa
- – Decision making : Force Field Analysis
- – Solution Generation : Brainstorming and Revers brainstorming
- – Brainstorming Ground rules
- – SCAMMPERR – As a creativity tool
- – Do Bono’s 6 thinking hats
- Communication skills
- Customer service
- – World Class Customer Service, What is it ?
- – WIIFM – What’s in it for me to provide great customer service?
- – GROW Service questioning model
- – The Power of One agent
- – 7 Defusing Techniques – Defusing angry customers
- – Forbidden service phrases
- – Empathy Vs Sympathy
- – Building Customer Rapport
- – Roles of the customer service manager
- – What is Proactive customer management ? (PCM)
- – What is True Customer loyalty?
- – Greeting Customers Professionally
- Human Resources Management
- – What is Performance appraisal?
- – What is a competency?
- – Interviewing primer
- – Types of interviews
- – Effective Interviewing questions
- – Evaluating Resumes
- – Ending interviews professionally
- – Evaluating Interview results
- – Orientation of new employees
- – Biggest Interviewing mistakes
- – The Selection process
- – Job Analysis-description-sepcification
- – Career Development Plans
- – Using Internal Vs External Trainers
- – Measuring Training ROI for sales and Service staff
- – Kirkpatrick’s Four levels of training evaluation Model
- Leadership & Management
- – Action centered Leadership
- – Manager Vs Leader
- – Effective goal setting
- – SMART goals
- – Are you micromanaging ?
- – Managing Up
- – preparing-a-business-plan
- – Steps to evaluate your staff
- – Steps to discipline employees
- – Make your meetings work
- – Managing teams performance
- – What to watch out for when evaluating employees
- – Situational Leadership
- – Leaders and Corporate Culture
- Neuro Linguistic Programming (NLP)
- Presentation skills
- – Preparing and Structuring your presentation
- – Making a positive first impression
- – Practical presentation pointers
- – Practical Presentation design tips
- – Stress & Presentation
- – Dealing positively with nervousness
- – Know your audience
- – Using Slides and Visuals
- – Using your eyes while presenting
- – Improving your Tone of voice
- – 6 Step process for delivering your presentation
- – Sounding more Powerful and Positive
- – Sounding more Positive and Authoritative
- – Handling Questions and Answers
- – Handling challenging presentation situations
- – Projecting a professional image
- – Openning and Ending with a BANG
- Professional sales skills & sales Techniques
- – Selling to different Personalitiy styles
- – Handling Objections
- – Techniques for handling objections
- – Selling Features, Advantages and Benefits
- – Classic closing techniques – Oldies and Goodies
- – 9 Closing Techniques
- – Advice from giants of sales
- – networking
- – OPEN Question Selling Technique
- – Cross-selling & Up-selling
- – Practical new sales staff management & Motivation tips
- Strategic Planning and Thinking
- – What is a strategic plan ?
- – Visioning & Alignment
- – 8 Step strategic planning process
- – Assessing your mission statement
- – Evaluating your organizational values
- – Visioning : Forming a strategic vision
- – What is a SWOT analysis ?
- – What is PESTLE analysis ?
- – What is corporate culture ?
- – Communicating corporate culture
- Team Building
- Time & Stress Management
- – Managing Your time
- – Effective Delegation
- – Setting Priorities
- – Effective Meetings management
- – Dealing with Common time wasters
- – Quick Stress reduction steps
- – 6 Stress Busters
- – Steps to reduce stress for your staff
- – 12 Ways to Kill procrastination
- – Dealing with interruptions
- – Tips on planning your diary
- – How to plan your day ?
- – Efficiency Vs Effectiveness
- – Urgent vs Important
- – Making the best use of your time
- Free Assessment Tools
- Do You Procrastinate?
- How Good a Listener Are You?
- Evaluate your current level of presentation skills
- How Do You Value Other People’s Time?
- Leadership Styles Questionnaire
- How Emotionally Intelligent am I?
- Telephone Skills – Self Assessment
- VAK learning styles questionnaire
- Evaluate your coaching skills
- How creative are you?
- Are you a psychopath free self assessment
- Readiness for change
- understanding your representational system questionnaire
- Understanding your representational system
- Understanding your representational system auditory
- Understanding your representational system kinaesthetic
- Confidence Quiz
- Free Games & Activities
- Free Training Articles