Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Train participants to provide top-tier service, consistently meeting and exceeding customer expectations.
Offer strategies for continuous service improvement, ensuring long-term customer satisfaction.
Teach strategies for fostering customer loyalty through positive experiences and lasting relationships.
Transformative training materials that elevate team performance!
Trainer Guide (66 Pages).
Student workbook (55 Pages).
Slide deck (47 slides).
Exercise/Activity Sheets
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Elevate Your Customer Service to World-Class Standards
The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing.
So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.
Our Pathways to Service Excellence training course equips participants with the skills and strategies needed to consistently deliver exceptional service. This course emphasizes mastering customer service skills and developing techniques that exceed customer expectations, ensuring long-term loyalty and satisfaction.
Understand how far customer service has evolved and acknowledge the effect of social media.
Identify ways to deal better with the different customer generations.
Practice active listening and customer lifestyle questioning.
Learn useful memory tips and tricks to remember customers names and other details important to them.
Clearly understand the importance of acknowledging both words and emotions.
Learn a quick technique for handling angry customers.
Identify 10 different best practice customer service techniques that can be used immediately back on the job.
Detailed Outline of Topics included in this instant download training materials package
– The realities of customer service today.
– ROI of customer success.
– Dealing with the different customer generations (GenX, GenZ, Baby boomers, Millennials).
– Customer lifestyle questioning
– Stages of consciousness
– Active listening skill practice.
– Memory tips and tricks.
– Acknowledge the words and the emotions.
– The service recovery catch.
– When dealing with angry customers and customers showing strong emotions.
– When you want customers to do something or follow your direction.
– When the customer is arguing.
– When the customer tells you they are having an issue.
– When the customer expresses displeasure.
– When turning negative experiences into positive ones.
– When the customer has been given wrong information.
– When we are in the wrong.
– When a customer requests a discount.
– When a customer threatens to defect to competition.
Review Game – Power point Jeopardy style review game to end your class on a high note
1. The realities of customer service today
Understand the realities of customer service today and Master techniques for dealing with customers from different generations.
2. Interactions to Engage Customers
In this module participants learn active listening, empathizing and building rapport
3. Building Customer Loyalty
Find out what comprises true loyalty and equip your team with tools to provide a personalized service to increase customer loyalty.
4. Exceeding Customer Expectations
Participants will understand how effective going beyond customer expectations can be in creating lifetime loyal customers.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Listening Skills – Self-Assessment
• Instantly downloadable and ready to use training materials package.
Benefits:
• Help participants develop customer service skills that lead to long-term customer loyalty.
• Give your team the tools to help them handle complaints more confidently.
• Enhance Service quality and highlight the importance of proving service excellence on every customer interaction.
• Immediate Access, instant download training material package is ready to use.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
ContactI have purchased several training courses over the past few years. I usually create my own content, but I have to say that I was impressed by the quality of the content. The courses are visually appealing, the learning objectives are well constructed. Finally, an excellent balance between theory and practice. What is super interesting is that you can customize the content and put your branding and colors on it. I highly recommend it. Excellent value for money.
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To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our frequently asked questions, or reach out to us directly for more information.
And don’t miss our testimonials page to see what trainers, business professionals, team leaders, and consultants are saying about their experiences with us!
