Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Help participants create seamless, enjoyable customer experiences that increase satisfaction.
Equip participants with essential customer service techniques to ensure positive, memorable interactions.
Teach strategies for exceeding customer expectations, enhancing satisfaction and loyalty.
Transformative training materials that elevate team performance!
Trainer Guide (50 Pages).
Student workbook (52 Pages).
Slide deck (56 slides).
Activity sheets (Pass the blocks, Rate my NPS).
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Elevate Your Service Excellence
Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact.
This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.
Our Customer Service Skills Training Course is designed to empower participants with the essential skills needed to deliver outstanding customer service. This course emphasizes key communication techniques and active listening skills to enhance customer satisfaction and loyalty.
Discover the attitude, skills and knowledge needed to be a successful customer service representative.
Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
Understand the concept of plus one’s and the value of exceeding customer expectations in each customer interaction.
Detailed Outline of Topics included in this instant download training materials package
– What customers want?
– Logic Vs Emotion
– Winning customers hearts
– Customers want CASH
– Defining a lifetime customer
– Drivers of customer loyalty
– Keeping Customers loyal and plus one’s
– Why customers leave and cost of losing a customer
– Importance of customer feedback
– Methods of collecting customer feedback
– What is NPS?
– Rate my NPS activity
– Attitude, Skills and Knowledge
– Having the right service mentality
– Rapport = Results
– Strategies for building rapport
– A Complaint is a gift
– Ground rules for receiving a complaint
– Avoiding customers hot buttons and forbidden language
– Seven Diffusing techniques
– Disengaging
– Face saving out
– Empowering customers
Review Game – Power point Jeopardy style review game to end your class on a high note
1. Understanding Customer Needs
Know what customers nowadays want and the effect of logic Vs. Emotion when it comes to sales and service. List different ways to win customer’s hearts.
2. What is Customer Loyalty?
Defining and lifetime customer and understand what are the key drivers of loyalty. Know why customers leave and the cost of losing one customer.
3. Measuring Customer Satisfaction
The importance of customer feedback. Overview of the different methods of collecting customer feedback. Understand Net Promoter Score and do a fun NPS activity to practice applying it.
4. Skills, Knowledge and Attitude.
Understand the attitude, Skills and knowledge of a professional Customer Service Person. Find out the characteristics of high performing Service providers and equip your team with strategies for building Rapport.
5. Value of a Complaint
Describe the real value of a complaint and change the way you look at complaints. List the ground rules for receiving a complaint. Avoid the customers hot buttons and forbidden language that should not be used with customers.
6. Customer Service Techniques
Participants go over 10 different customer service techniques to help them handle customer interactions professionally.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Instantly downloadable and ready to use training materials package.
Benefits:
• Give your team the skills needed to provide exceptional customer service
• Improve overall customer satisfaction through a series of hands-on customer service activities
• Learn essential best practice customer service techniques for improving professionalism and providing excellent service.
• Gain immediate access to a customizable customer service training material package ready for use.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
ContactI have purchased several training courses over the past few years. I usually create my own content, but I have to say that I was impressed by the quality of the content. The courses are visually appealing, the learning objectives are well constructed. Finally, an excellent balance between theory and practice. What is super interesting is that you can customize the content and put your branding and colors on it. I highly recommend it. Excellent value for money.
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My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!
I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.
I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.
The only thing of higher quality than Training Course Material’s products is their commitment to customer engagement and support. On the few occasions when I’ve contacted their support team, their response have always been quick, professional and solution providing, so much so that in one of my courses on customer engagement, I’ve used them as an example of how to do it right.
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TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
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The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!
I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.
Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.
In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results .
I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.
Other related topics of instant download training materials you may be interested in
Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free
To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our frequently asked questions, or reach out to us directly for more information.
And don’t miss our testimonials page to see what trainers, business professionals, team leaders, and consultants are saying about their experiences with us!
