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Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Teach how to communicate clearly and calmly during conflict to minimize misunderstandings and defuse tension.
Train participants in proven techniques for resolving conflicts swiftly and effectively in any situation.
Equip participants with strategies for resolving disputes amicably, fostering cooperation and understanding.
Transformative training materials that elevate team performance!
Trainer Guide (58 Pages).
Student workbook (60 Pages).
Slide deck (56 slides).
Conflict Resolution Styles Self-Assessment
Exercise/Activity sheets
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities , they will explore and practice a conflict resolution process to more successfully handle workplace conflict.
Our Conflict Resolution training course equips participants with the skills and techniques necessary to resolve conflicts constructively in any workplace environment. This course focuses on practical strategies for managing and de-escalating conflicts, helping teams navigate disputes efficiently.
Learn, Practice and follow a process of resolving conflict.
Become more confident in handling interpersonal and common workplace conflict.
Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict.
Follow a step-by-step process of successfully mediating conflict between two parties.
Detailed Outline of Topics included in this instant download training materials package
– Is conflict good or bad?
– Potential benefits of conflict
– Cost of conflict
– Defining workplace conflict
– The Four Possible Conflict Outcomes:
– Conflict resolution styles.
– Discover your preferred conflict resolution style – self-assessment.
– Use the conflict analysis worksheet.
– The importance of using the right language when resolving conflict.
– The six conflict resolution language fundamentals.
– The conflict resolution process.
– The conflict resolution process skill practice activity
– Games and Conflict resolution.
– Counter tactics and dealing with games.
– What is mediation?
– Characteristics of a mediator
– Key mediation tips.
– The Four steps of mediation.
1. Understand What is Conflict Resolution
Clearly recognize when a situation is a workplace conflict and must be resolved professionally.
2. Conflict Resolution Process
Teach participants a step-by-step conflict resolution process to approach workplace conflict with a collaborative professional approach.
3. Mediation and Building Consensus.
Practice specific de-escalation techniques to defuse tense workplace conflict situations.
4. Effective Negotiation and Communication
Enhance team’s negotiation and communication skills during workplace conflict situations highlighting the role of showing empathy and professionalism.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Practical conflict resolution process
• Exercises to personalize sales approaches
• Instantly downloadable and ready to use immediately.
Benefits:
• Give teams a practical conflict resolution process to apply and practice.
• Give your team the confidence needed to escalate disputes using specific de-escalation techniques.
• Instant download training materials package can easily customized further to fit your specific training needs.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
ContactI have purchased several training courses over the past few years. I usually create my own content, but I have to say that I was impressed by the quality of the content. The courses are visually appealing, the learning objectives are well constructed. Finally, an excellent balance between theory and practice. What is super interesting is that you can customize the content and put your branding and colors on it. I highly recommend it. Excellent value for money.
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