Balance it out
Balance it out
- Games & Activities
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Directions
1- Divide the group into two or three teams of three or more.
2- Use masking tape to mark a start and a finish line on the floor with a distance of about 7 – 8 meters between them.
3- Ask each team to bring their training manuals and cluster behind the start line.
Explain the ground rules of the game to teams as follows
Teams will race from the start to the finish line while each person will have to balance his/her manual on their head.
Once you leave the start line, you cannot touch the manual with your hand.
If a manual falls you must stop and cannot pick it up. Only one of your team members can pick it up for you and place it on your head again so you can carry on.
Once a team member reaches the finish line, he/she can drop his/her manual and cannot help anyone else
The winning team is the one that arrive at the finish line first with all its members.
Discussion points for trainer
Several team building key points can be made when debriefing this activity: how the success of each team member depends on the success of the whole team, Interdependence within each team and how there are certain things we have to get our team members to support and help us with and how we as team members cannot succeed by being at the finish line first.
Another link can be made to balancing our heads (thinking) and our hands and legs (acting)
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Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
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Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
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This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
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Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
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All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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