Before the training begins, we request that you perform two mystery shopping calls to evaluate the customer experience provided by two prominent competitors.
Before the training begins, we request that you perform two mystery shopping calls to evaluate the customer experience provided by two prominent competitors. Please be aware that this task is focused on your experience as a customer and does not involve assessing the competitors’ product offerings or pricing, among other factors.
Try this Assessment test
You can take the “Pre-training Mystery Shopping Activity”
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Please indicate how strongly you agree or disagree with the following statements. First, decide upon your unit of analysis – the entire corporation, a division, a function, or even a small team. To identify the many cultures in which you operate, you may need to take this test more than once.
Please answer all 36 questions below to have your final assertiveness score calculated
You chose mostly B’s … You have an AUDITORY learning style. Below is an explanation for each style but before you read on, it’s recommended to take the questionnaire first before going through the explanation as this may influence your answers. If you chose mostly A’s you have a VISUAL learning style. If you chose mostly B’s […]
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