Back

What To Do When a Participant Doesn’t Pass Your Course

You are here: Home / Free Trainer Tips Blog / What To Do When a Participant Doesn’t Pass Your Course

What To Do When a Participant Doesn’t Pass Your Course

While most corporate training sessions are designed to be informational and provide an opportunity to build on existing skills, some training sessions are designed to include a pass/fail component. Different industries will require different outcomes, and you’ll need to plan your training courses accordingly. However, once in awhile, you might encounter a participant who doesn’t meet the requirements of your course, and you can’t “pass” them in the course. This can be a source of anxiety and frustration for participants, as well as you as a trainer. Here’s what to do when a participant doesn’t pass your course.

 

Speak to the Participant

Before you jump to any conclusions, speak to the participant who was not successful in meeting the objectives of the course. Find out if you can provide clarification on any speaking points, or if they need anything to help them understand the concepts. Keep in mind that while some participants might not care about meeting objectives, it is your job to ensure people meet them as part of your contract with the client. Try to get as much information about what went wrong before moving forward.

 

Decide If Alternative Assessment Methods Would Help

After speaking with the participant, you can determine if another form of assessment might be better suited for their learning style. Many people don’t like taking written tests but can articulate perfect answers verbally. Maybe they would prefer to do a presentation or write something to show they understood the concepts. Another approach might be to discuss with them how they see themselves utilizing the information you taught them. If you can be flexible on your assessment methods, you might be able to provide them with a passing certification.

 

What if Multiple Participants Don’t Pass the Course?

It might happen that more than one person isn’t successful in meeting the objectives of the training. If this is the case, you will need to do several things to determine the cause: first, review the objectives to make sure they are attainable. If more than half the class didn’t meet the objectives, they might be unrealistic. Don’t adjust the objectives without speaking to your client first because some objectives might be hard and fast related to the industry in which they work. But bringing up the issue might make them realize that a different approach might be necessary. Second, critique your teaching methods. Ask yourself if you did a good job of delivering the materials in a way that included various learning styles and gave everyone an opportunity to meet the objectives. Finally, speak to the participants to get their perspective on where they think things went wrong, and determine a course of action that might see them meeting the objectives. This could include adjusting them with your client, adjusting your teaching style, or offering an alternative method of assessment.

 

The more flexible you can be in assuring participants that you are there to help them succeed, the more success you will have in your training business. Never leave a training session without addressing why a participant wasn’t successful. It will help you grow as a trainer, and it will help them be successful in their jobs.

36 Full Courses & 6 Mini Courses.

34 Full Courses & 6 Mini Courses

Get all available programs
& save ...!!

Price: $4499.95 $2995.95

Great Value For Money

Read More
Train The Trainer + Presenting With Impact

The Presenter-Trainer Package®

Train The Trainer

Presenting With Impact

Price: $359.95 $299.95

SAVE $59.95

Read More
Retail Excellence Series

Retail Excellence Series®

3 Complete Courseware
Packages in 1

Frontline Retail Selling Skills

Retail Sales Planning & Forecasting

Passionate Retail Experts

Price: $539.855 $349.95

Pay for 2 Get 1 Free

Read More
Sales excellence series

Sales excellence series®

3 Complete Courseware
Packages in 1

Sales Management

Professional Selling Skills

Sales Territory Planning & Routing

Price: $539.855 $349.95

Pay for 2 Get 1 Free

Read More
Call Center Excellance Series

Call Center Excellence Series®

4 Complete Courseware
Packages in 1

Handling angry and difficult callers

Call control

Find a way to say YES!

Successful telephone debt collection

Price: $719.95 $449.95

Pay for 2 programs and Get 2 programs Free

Read More
Communication Excellence Series

Communication Excellence Series®

4 Complete Courseware
Packages in 1

Communicating with clarity and impact

Negotiating for results

Conflict resolution

Presenting With Impact

Price: $719.95 $449.95

Pay for 2 programs and Get 2 programs Free

Read More
Customer Service Excellence Series

Customer Service Excellence Series®

5 Complete Courseware
Packages in 1

Vision, Energy & Passion To Serve

Pathways to service excellence

Find a way to say YES!

Passionate Retail Experts

Setting others up for success

Price: $899.75 $599.95

Pay for 3 Get 2 Free

Read More

Find Out
Your Leadership
Style

Train The Trainer + Presenting With Impact

The Presenter-Trainer Package®

Train The Trainer

Presenting With Impact

Price: $359.95 $299.95

SAVE $59.95

Read More

Instant Download
Training packages

This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

Price: $199.95 $179.95

All you need
to deliver a great training!

Our training material packages come with all you need to provide
a professional and accelerated learning solution with

training-materials-slides2

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

training-materials-student-workbook2

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

training-materials-trainer-guide2222

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

excercise-sheets2

Activity
/Exercise Sheets

Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.

additional-documents2

Additional
Support Documents

To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.

job_aid_forms2

Job Aids
& Forms

Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)

Get all our training Packages
and Save!

Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free
Site Guarding