Communication skills

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Communication skills

Communication Skills Hits: 53287

The Importance Of Good Communication Skills In Sales

In the competitive landscape of sales, where every interaction can make or break a deal, effective communication skills are not merely a tool; they are the very foundation of success.

7 Essential Sales Communication Skills For Success

In the world of sales, communication is paramount. Whether you’re selling products, services, or ideas, your ability to effectively communicate with potential customers can make or break your success.

Rapport = Results
Rapport is the key to success and influence in both your personal and professional life. It’s about appreciating and working with differences.

Behavioral Styles
Understanding Behavior Styles will help you understand your style of communication and behavior as well as that of others. It will help you manage your relationships much more better both in your workplace AND at home.

Barriers to good communication
When the response from the receiver is not what you expected then some of the following barriers may have got in the way of the message.

Overcoming barriers to communication
There are a number of things you can do to overcome the common barriers to effective communication; Read this article to find out more

Asking Questions
Questioning allows us to gather information from others. When done skilfully this enables us to really get to the heart of things very quickly.

Levels of learning
Communication success in a customer care setting is achieved by recognizing that all customers have a particular level of learning. These levels of learning range from novice to expert, and they can be dynamic.

Communicate assertively
Assertiveness is all about your rights and other people’s rights as well. Developing one’s assertiveness depends very much on one’s ability to express these rights, in speech, in text and through appropriate non-verbal communication.

10 Best Practices For Improving Customer Service Communication

In the world of customer service, effective communication is the cornerstone of building strong and lasting relationships with your customers.

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The Presenter-Trainer Package®

Train The Trainer

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Retail Excellence Series®

3 Complete Courseware
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Frontline Retail Selling Skills

Retail Sales Planning & Forecasting

Passionate Retail Experts

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Sales excellence series®

3 Complete Courseware
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Sales Management

Professional Selling Skills

Sales Territory Planning & Routing

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Call Center Excellence Series®

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Handling angry and difficult callers

Call control

Find a way to say YES!

Successful telephone debt collection

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Communication Excellence Series®

4 Complete Courseware
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Communicating with clarity and impact

Negotiating for results

Conflict resolution

Presenting With Impact

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Customer Service Excellence Series®

5 Complete Courseware
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Vision, Energy & Passion To Serve

Pathways to service excellence

Find a way to say YES!

Passionate Retail Experts

Setting others up for success

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Emotional Intelligence

Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.

Price: $199.95 $179.95

Find a way to say YES! (Telephone customer service)

This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business.

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Front Line retail selling skills

Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS.

Price: $199.95 $179.95

Handling angry and difficult callers

It’s no fun being on the receiving end of a frustrated angry shouting caller who just had a bad customer experience and out to get his/her revenge, particularly when the caller’s issue was not even your fault in the first place. This one day program will help you teach call center agents a simple but powerful 3 step process. Using this process.

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Influencing People

The sophisticated ability of humans to influence and be influenced by each other is probably one of the key foundations of the evolutionary success of our species. It’s an essential part of human communication and a powerful tool in both the personal and professional lives of people of all sorts. We all need to use the art of influencing others in some aspect of our lives...

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Lead, Motivate & Inspire - Leadership Skills Training

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results. This two day activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical success...

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Marketing Essentials

This two-day training program aims to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step by step approach to clearly outline the whole marketing process from market research to putting together a marketing strategy and a marketing plan.

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Managing Office Politics

In today’s complex and competitive work environment, understanding and effectively navigating office politics is essential for career success. The "Mastering Office Politics" training program is designed to equip professionals with the knowledge and skills needed to thrive in any organizational setting. Through this comprehensive program, participants will explore the dynamics of workplace politics...

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Managing People

Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more...

Price: $199.95 $179.95

Managing The Customer Experience

The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical training workshop, we'll introduce you to the world of customer experience (CX) and provide you the tools you need to manage it successfully. Participants in this hands-on course will acquire the skills necessary to design customer journey maps, a crucial tool for enhancing CX, through a variety of practical exercises.

Price: $199.95 $179.95

Negotiating for Results

Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations. Participants will discover their personality style and how to negotiate effectively with other personality styles.

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New College Instructor Orientation

Making the move from industry to classroom is difficult for many new college instructors. Your day is not your own anymore – each moment is about focusing on the adult learners in your classroom. You may be used to clocking into a 9 to 5 job but teaching in a college is much different: you’ll need to know how to manage your time, prepare lesson plans, develop assignments and tests, and how to evaluate your students.

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Administrative Assistant Skills

This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

Price: $199.95 $179.95

Anger Management

We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.

Price: $199.95 $179.95

Building High Performing Teams

A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.

Price: $199.95 $179.95

Business Etiquette

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.

Price: $199.95 $179.95

Call Control

The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...

Price: $199.95 $179.95

Coaching People For Better Performance

In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...

Price: $199.95 $179.95

Change Matters - Change Management

No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...

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Communication Skills for Customer Service Staff

The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...

Price: $199.95 $179.95

Communication Skills for Sales Staff

Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.

Price: $199.95 $179.95

Communicating with Clarity and Impact

This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.

Price: $199.95 $179.95

Conflict Resolution

Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.

Price: $199.95 $179.95

Creative Problem Solving and Decision Making

This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...

Price: $199.95 $179.95

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Communication skills

Anger Management

Conflict Resolution

Presenting with Impact

Influencing People

Negotiating for Results

Communicating with Clarity and Impact

Save $ 584 with

Communication Excellence Series

Affordable professionally designed customizable training materials

Review Game Included In Every Training Material Package End your Training Course on a high Note

Watch This Short Video

Read Our Testimonials

Deliver fun, Effective And Professional Trainings Easily!

Great value for a small investment

Standalone modules can easily be added to enliven your training material

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Fun, competitive review game to end on a high note

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Customize Your Training Package To Suit Your Requirements

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Communication skills

Free Resources

34 Full Courses & 6 Mini Courses

The Presenter-Trainer Package®

Retail Excellence Series®

Sales excellence series®

Call Center Excellence Series®

Communication Excellence Series®

Customer Service Excellence Series®

Instant Download Training packages

Instant Download Training packages

Affordable professionally designed
customizable training materials

Review Game Included In Every Training Material Package
End your Training Course
on a high Note

Read Our
Testimonials

Deliver fun, Effective And
Professional Trainings Easily!

Download Everything
Instantly

Maximize return
on your training investment
with the most cost effective solution
to your training needs

For
Trainers

For
People Managers

Customize Your Training Package
To Suit Your Requirements

Add Standalone
Modules

Let Your Delegates Grow With
Activities, Exercises And Games

Get all our training Packages
and Save!