Back
  • Home
  • All Course Packages
      • Full Course Packages (1-2 day courses)

        • Administrative Assistant Skills
        • Anger Management
        • Building High Performing Teams
        • Business Etiquette
        • Call Control
        • Coaching People For Better Performance
        • Change Matters
        • Communicating with Clarity and Impact
        • Conflict Resolution
        • Creative problem solving & Decision making
        • Emotional Intelligence
        • Find a way to say YES!
        • Front Line retail selling skills
        • Handling angry and difficult callers
        • Influencing People
        • Lead, Motivate & Inspire
        • Marketing Essentials
        • Managing People
        • Negotiating For Results
        • New College Instructor Orientation
        • Passionate Retail Experts
        • Pathways to service excellence
        • Presenting With Impact
        • Professional Selling Skills
        • Retail Sales Planning and Forecasting
        • Sales Management
        • Sales Territory Planning & Routing
        • Setting Others For Success
        • Successful Telephone Debt Collection
        • Time Management
        • Train the Trainer
        • Vision, Energy & Passion to serve
        • Workplace Diversity & Inclusion Training
      • Mini Course Packages

        • Communication Skills
        • Motivating People
        • Professional Business Writing
        • Professional Sales Questioning
        • Sales Forecasting
        • Ten Best Practice Customer Service Techniques
      • Complete series

        • Retail excellence series®
        • Customer service excellence series®
        • Communication excellence series®
        • Sales excellence series®
        • Call Center excellence series®
        • The Presenter-Trainer Package

        Get All Courseware Packages

  • Our Best Deals
  • Courses By Categories
    • Communication skills
    • Leadership And Management Training
    • Customer Service Skills
    • Sales Skills
    • Workplace Essentials
    • Retail Training
    • Call Center Training
    • Train The Trainer
    • Course Material Samples
  • Powerpoint Games
    • Quiz Show Pro Game
    • Quiz Show Premium Game
    • What Would You Do? Simulation Game
    • Ultimate TV Quiz Show 10 Pack
    • Answer Champ
    • Sports Edition 4 Pack
    • Mac Quiz Show 6 Pack
  • Free Training Resources
    • Free Assessment Tools
    • Free Training Articles
    • Free Trainer Tips Blog
    • Free Games & Activities

FAQ

Contact Us

Login

Login with your site account

Lost your password?

Not a member yet? Register now

Register a new account

Are you a member? Login now

Your Training Course Material Resource
Training Materials & Courseware Resource
    • Home
    • All Course Packages
        • Full Course Packages (1-2 day courses)

          • Administrative Assistant Skills
          • Anger Management
          • Building High Performing Teams
          • Business Etiquette
          • Call Control
          • Coaching People For Better Performance
          • Change Matters
          • Communicating with Clarity and Impact
          • Conflict Resolution
          • Creative problem solving & Decision making
          • Emotional Intelligence
          • Find a way to say YES!
          • Front Line retail selling skills
          • Handling angry and difficult callers
          • Influencing People
          • Lead, Motivate & Inspire
          • Marketing Essentials
          • Managing People
          • Negotiating For Results
          • New College Instructor Orientation
          • Passionate Retail Experts
          • Pathways to service excellence
          • Presenting With Impact
          • Professional Selling Skills
          • Retail Sales Planning and Forecasting
          • Sales Management
          • Sales Territory Planning & Routing
          • Setting Others For Success
          • Successful Telephone Debt Collection
          • Time Management
          • Train the Trainer
          • Vision, Energy & Passion to serve
          • Workplace Diversity & Inclusion Training
        • Mini Course Packages

          • Communication Skills
          • Motivating People
          • Professional Business Writing
          • Professional Sales Questioning
          • Sales Forecasting
          • Ten Best Practice Customer Service Techniques
        • Complete series

          • Retail excellence series®
          • Customer service excellence series®
          • Communication excellence series®
          • Sales excellence series®
          • Call Center excellence series®
          • The Presenter-Trainer Package

          Get All Courseware Packages

    • Our Best Deals
    • Courses By Categories
      • Communication skills
      • Leadership And Management Training
      • Customer Service Skills
      • Sales Skills
      • Workplace Essentials
      • Retail Training
      • Call Center Training
      • Train The Trainer
      • Course Material Samples
    • Powerpoint Games
      • Quiz Show Pro Game
      • Quiz Show Premium Game
      • What Would You Do? Simulation Game
      • Ultimate TV Quiz Show 10 Pack
      • Answer Champ
      • Sports Edition 4 Pack
      • Mac Quiz Show 6 Pack
    • Free Training Resources
      • Free Assessment Tools
      • Free Training Articles
      • Free Trainer Tips Blog
      • Free Games & Activities
      • Call Us Toll Free
        1-800-561-9405

    Sitemap

    • Home
    • About Us
    •  All Courseware Packages
      •  Full Course Packages
        • Administrative Assistant Skills
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Change Matters
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Communicating with Clarity and Impact
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Conflict Resolution
          • - Powerpoint Slide Deck
          • - Student Workbook
          • - Random trainer's guide samples
        • Creative problem solving & Decision making
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Front Line retail selling skills
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Handling angry and difficult callers
          • - Random student workbook samples
          • - Random slide deck samples
          • - Random trainer's guide
        • Negotiating For Results
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • New College Instructor Orientation
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Passionate Retail Experts
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Presenting With Impact
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Professional Selling Skills
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Retail Sales Planning and Forecasting
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Sales Management
          • - Powerpoint Slide Deck
          • - Random trainer's guide samples
        • Sales Territory Planning & Routing
          • - Random slide deck samples
          • - Random student workbook samples
          • - Random trainer's guide
        • Setting Others For Success
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Time Management
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Train the Trainer
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
        • Vision, Energy & Passion to serve
          • - Random trainer's guide samples
          • - Powerpoint Slide Deck
          • - Student Workbook
      •  Mini Course Packages
        • Communication Skills
        • Handling Sales Objections and Closing the Sale
        • Professional Business Writing
        • Professional Sales Questioning
        • Sales Forecasting
      •  Retail excellence series®
      •  Communication excellence series®
      •  Sales excellence series®
      •  The Presenter-Trainer Package
    •  Sample course materials
      •  Exercise & Activities sheets
      •  Additional support documents
      •  Specific forms & Job aids
    •  Our Clients
    •  Testimonials
    •  FAQ
    •  Free Training Resources
      •  Free Training Articles
        • Anger Management & Positive thinking
          • - Practical Anger Management
          • - Anger Anatomy
          • - Channeling your anger
          • - Are you an Optimist ?
          • - The facts all optimists learned to accept
          • - Mindswitch - Getting into the right state of mind
          • - 5 steps to feeling better when you are feeling down
          • - Achieving Excellence through positive thinking
        • Branding & Marketing
          • - Main Branding Terminology
          • - Effective ads scheduling
          • - Simple steps to create a marketing plan
          • - Packaging products to increase sales
          • - Membership programs as a marketing tool
          • - How to create an irresistible offer your prospects cannot resist ?
          • - Why Create Brands ?
          • - Brands and that emotinal connection
        • Business Ethics & Etiquette
          • - Proper Business Introductions
          • - Business meals,Parties & Events 
          • - Meetings Etiquette
          • - Cubicle / Partitioin Etiquette
          • - Etiquette with VIP's
          • - Complaint Handling Etiquette
          • - Sexual Harassment at work
          • - Travelling with colleagues
          • - Billing your company for Expenses
          • - Romance At work
          • - Etiquette with the disabled
          • - Tactful bill collection
        • Conflict Resolution, Influencing & Negotiation skills
          • - Negotiating and Dealing with conflict
          • - Resolve conflict now
          • - Cost vs potential benefits of conflict
          • - Reacting to conflict
          • - Third party interventions: Mediation and Arbitration
          • - Why we avoid dealing with conflict
          • - Essential Elements of a good Resolution
          • - What not to say while resolving conflct
          • - The 4 keys to influencing others
          • - Influencing do's and dont's
          • - How to disagree Agreeably
        • Coaching & Feedback
          • - What is coaching all about ?
          • - Coaching for Better performance
          • - Qualities & Skills of a coach
          • - Why Coaching and feedback goes wrong ?
          • - GROW coaching model
          • - The Body Coaching Model
          • - Giving proper feedback
          • - Receiving Feedback
          • - Giving Negative Feedback
          • - Top 10 Feedback tips
          • - STAR feedback Model
          • - The 10 Coaching commandments
          • - Different types of coaches
          • - Giving feedback as part of coaching
          • - Choosing an area to coach to improve performance
          • - Coaching/Training/Counseling/Mentoring - Clearing out the confusion
        • Creativity, Problem solving , Decision making & Lateral Thinking
          • - Defining Lateral thinking,parallel thinking , creativity and innovation
          • - How to think lateral ?
          • - 8 Blocks to Creative thinking
          • - Problem solving & Decision making
          • - Fishbone /Cause and Effect Diagrams - Ishikawa
          • - Decision making : Force Field Analysis
          • - Solution Generation : Brainstorming and Revers brainstorming
          • - Brainstorming Ground rules
          • - SCAMMPERR - As a creativity tool
          • - Do Bono's 6 thinking hats
        • Communication skills
          • - Rapport = Results
          • - Behavioral Styles
          • - Barriers to good communication
          • - Overcoming barriers to communication
          • - Asking Questions
          • - Levels of learning
          • - Communicate assertively
        • Customer service
          • - World Class Customer Service, What is it ?
          • - WIIFM - What's in it for me to provide great customer service?
          • - GROW Service questioning model
          • - The Power of One agent
          • - 7 Defusing Techniques - Defusing angry customers
          • - Forbidden service phrases
          • - Empathy Vs Sympathy
          • - Building Customer Rapport
          • - Roles of the customer service manager
          • - What is Proactive customer management ? (PCM)
          • - What is True Customer loyalty?
          • - Greeting Customers Professionally
        • Human Resources Management
          • - What is Performance appraisal?
          • - What is a competency?
          • - Interviewing primer
          • - Types of interviews
          • - Effective Interviewing questions
          • - Evaluating Resumes
          • - Ending interviews professionally
          • - Evaluating Interview results
          • - Orientation of new employees
          • - Biggest Interviewing mistakes
          • - The Selection process
          • - Job Analysis-description-sepcification
          • - Career Development Plans
          • - Using Internal Vs External Trainers
          • - Measuring Training ROI for sales and Service staff
          • - Kirkpatrick's Four levels of training evaluation Model
        • Leadership & Management
          • - Action centered Leadership
          • - Manager Vs Leader
          • - Effective goal setting
          • - SMART goals
          • - Are you micromanaging ?
          • - Managing Up
          • - preparing-a-business-plan
          • - Steps to evaluate your staff
          • - Steps to discipline employees
          • - Make your meetings work
          • - Managing teams performance
          • - What to watch out for when evaluating employees
          • - Situational Leadership
          • - Leaders and Corporate Culture
        • Neuro Linguistic Programming (NLP)
          • - What is Neuro Linguistic Programming - NLP ?
          • - Using NLP Anchoring technique in a sales setting
        • Presentation skills
          • - Preparing and Structuring your presentation
          • - Making a positive first impression
          • - Practical presentation pointers
          • - Practical Presentation design tips
          • - Stress & Presentation
          • - Dealing positively with nervousness
          • - Know your audience
          • - Using Slides and Visuals
          • - Using your eyes while presenting
          • - Improving your Tone of voice
          • - 6 Step process for delivering your presentation
          • - Sounding more Powerful and Positive
          • - Sounding more Positive and Authoritative
          • - Handling Questions and Answers
          • - Handling challenging presentation situations
          • - Projecting a professional image
          • - Openning and Ending with a BANG
        • Professional sales skills & sales Techniques
          • - Selling to different Personalitiy styles
          • - Handling Objections
          • - Techniques for handling objections
          • - Selling Features, Advantages and Benefits
          • - Classic closing techniques - Oldies and Goodies
          • - 9 Closing Techniques
          • - Advice from giants of sales
          • - networking
          • - OPEN Question Selling Technique
          • - Cross-selling & Up-selling
          • - Practical new sales staff management & Motivation tips
        • Strategic Planning and Thinking
          • - What is a strategic plan ?
          • - Visioning & Alignment
          • - 8 Step strategic planning process
          • - Assessing your mission statement
          • - Evaluating your organizational values
          • - Visioning : Forming a strategic vision
          • - What is a SWOT analysis ?
          • - What is PESTLE analysis ?
          • - What is corporate culture ?
          • - Communicating corporate culture
        • Team Building
          • - The RACI Chart
          • - CHARACTERISTICS OF AN EFFECTIVE TEAM?
          • - Running a Team Briefing
          • - Putting a team together
          • - Stages of Teams development
        • Time & Stress Management
          • - Managing Your time
          • - Effective Delegation
          • - Setting Priorities
          • - Effective Meetings management
          • - Dealing with Common time wasters
          • - Quick Stress reduction steps
          • - 6 Stress Busters
          • - Steps to reduce stress for your staff
          • - 12 Ways to Kill procrastination
          • - Dealing with interruptions
          • - Tips on planning your diary
          • - How to plan your day ?
          • - Efficiency Vs Effectiveness
          • - Urgent vs Important
          • - Making the best use of your time
      •  Free Assessment Tools
        • Do You Procrastinate?
        • How Good a Listener Are You?
        • Evaluate your current level of presentation skills
        • How Do You Value Other People’s Time?
        • Leadership Styles Questionnaire
        • How Emotionally Intelligent am I?
        • Telephone Skills - Self Assessment
        • VAK learning styles questionnaire
        • Evaluate your coaching skills
        • How creative are you?
        • Are you a psychopath free self assessment
        • Readiness for change
        • understanding your representational system questionnaire
        • Understanding your representational system
        • Understanding your representational system auditory
        • Understanding your representational system kinaesthetic
        • Assessing your own workplace culture
        • Assessing your own workplace culture questionnaire
        • understanding your representational system questionnaire explanation
        • Confidence Quiz
        • Managing time self evaluation
      •  Free Games & Activities
        • Communication skills activities
          • - power-of-body-language
          • - The Name game
          • - Square Talk
          • - Room 101
        • Conflict Resolution, Influencing and Negotiation activities
          • - Push / Pull
          • - Win as much as you can
        • Creative Thinking activities
          • - Paper Aeroplanes
          • - Cut That Cake
          • - Balls in water bottles
        • Customer Service activities
          • - Pass the Blocks - Call center activity
          • - Rate my NPS (Net promoter score) please
          • - Straw race – Customer service activity
        • Leadership & Management activities
          • - Manager or Leader
          • - Chairs
          • - Build, Fly and Land 40 Paper Aero planes
        • Team Building Activities
          • - Balloons and Pins
          • - The Bridge contract
          • - The Flying Carpet
          • - Sheep and Shepherd
          • - Pass the Cards - Team Building Version
        • Time Management activities
          • - Arrange the Cards
          • - Delegation Skill Practice Exercise
        • Sales Activities
          • - Value Exercise
          • - Dice Exercise
    •  Contact Us
    •  FAQ
    •  Site Map
    •  Member Login

    Call Us Toll Free
    (800) 561-9405

    Our Company

    • About us
    • FAQ
    • Contact us
    • Our clients
    • Sitemap
    • Testimonials
    • Privacy policy & terms of sale

    Courseware Packages

    • Full courses (1-2 day courses)
    • Mini courses (half day modules)
    • Courses By Category
    • Complete Packages
    • All Available Packages
    • Powerpoint Training Games
    • Course Material Samples

    Free Resources

    • Free Training Articles
    • Free Self Assessment tools
    • Free games and activities
    • Free Trainer Tips
    Trustpilot

    Copyright © 2022 Your Training Course Material Resource. All Rights Reserved.
    Professional courseware and soft skills training materials

    Site Guarding