Communication Excellence Series®

6 programs for 1 low price

6 Complete Courseware Packages in 1

Now: $495.95 Regular: $1079.95

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Great Value

For Money

Unlock exceptional value with our comprehensive "Communication Excellence Series®". This inclusive package equips you to conduct a range of expertly crafted communication skills development programs. It encompasses:

A dynamic 1-day communication skills program, designed to enhance participants’ clarity, confidence, and effectiveness in communication.
A 2-day negotiation skills program, providing hands-on experience in effective negotiation techniques.
A 2-day conflict resolution program, guiding participants through a logical process for managing workplace conflicts.
A 2-day program focused on influencing people, providing invaluable skills for persuasive communication.
Another 2-day program tailored specifically for customer service staff, offering specialized communication techniques to enhance customer interactions.

This series offers an incredible opportunity to elevate communication proficiency and interpersonal effectiveness across a range of critical contexts. Don’t miss out on this invaluable resource!

The Communication Excellence Series includes:

Communicating with clarity and impact
(1 Day)
Plus
Negotiating for results
(2 Days)
Plus
Conflict resolution
(2 Days)
Plus
Presenting With Impact
(2 Days)

Communication Skills for Customer Service Staff
(2 Days)
Plus
Influencing People
(2 Days)

6 Training programs with 11 days of training targeting:

Communicating with clarity and impact

Energize your team with this dynamic program centered on fundamental communication skills: active listening, asking probing questions, and deciphering non-verbal cues (body language, tone of voice). Participants will acquire a robust communication model, enhancing their clarity, confidence, and effectiveness in interactions. Through techniques like pacing and leading, they’ll bolster rapport-building capabilities and elevate overall communication proficiency.

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Communicating with clarity and impact

Negotiating for results

This comprehensive two-day workshop concentrates on establishing essential principles for honing robust negotiation skills. It equips you with a toolkit to foster effective communication during negotiations and imparts techniques for transforming face-to-face confrontations into collaborative problem-solving sessions.

Random Samples
Negotiating for results

Conflict resolution

In this two-day program, you’ll learn how to confidently navigate workplace conflict situations or guide others in doing so. Participants will uncover the potential within conflict scenarios, transforming them into opportunities for growth. Through exploration and hands-on practice, a structured conflict resolution process will be honed to adeptly manage workplace conflicts.

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Conflict Resolution

Presenting With Impact

Over the course of two days, this program offers a structured framework for instructing others on crafting and delivering powerful, impactful presentations. It covers innovative design principles, starting from the initial planning phase, through structuring the presentation, to meticulous slide and visual creation, and culminating in a confident, passionate, and professional live delivery.

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Presenting With Impact

Communication Skills for Customer Service Staff

The “Communication Skills for Customer Service Staff” training program is tailored to empower front-line customer service personnel in elevating their communication abilities to create positive customer experiences. This comprehensive program encompasses seven modules, addressing a range of crucial communication skills including exhibiting personal enthusiasm and dedication, taking a proactive approach to customer interactions, honing listening and retention abilities, employing effective acknowledgment and closure techniques, mastering customer profiling, navigating intense emotions, and employing negotiation strategies. Through engaging activities and hands-on techniques, participants will acquire the proficiency to handle customer interactions with poise and empathy.

Random Samples
Communication Skills for Customer Service Staff

Influencing People

The complex ability of humans to both affect and be affected by each other is a key factor in our species’ evolutionary success. Conversation is an important part of human interaction and can be used as a powerful tool in both personal and business situations by people from all walks of life. This programme gives you the tools to change people’s minds, stand up for what you believe in, and use persuasive skills in many areas of your life, whether it’s finding your own unique style of persuasion or getting better at NLP hypnotic methods.

Random Samples
Influencing People

The Communication excellence series will teach you or help you teach others to

Communicate Effectively: Objectives: Enhance the ability to express thoughts and ideas clearly, ensuring the message is received as intended.
Master Non-Verbal Communication: Objectives: Combine tone, body language, and language to create engaging interactions, fostering deeper connections.
Active Listening and Insightful Questioning: Objectives: Develop the skills to listen attentively and pose questions that lead to more productive and meaningful conversations.
Effective Negotiation Skills: Objectives: Learn strategies to negotiate successfully with individuals of various personality styles, fostering mutually beneficial outcomes.
Conflict Resolution Mastery: Objectives: Acquire and apply a structured conflict resolution process, enabling the ability to manage workplace conflicts with confidence.
Influencing People: Objectives: Learn techniques to effectively influence and persuade others, gaining support for ideas and initiatives. Develop the skills to build consensus and drive positive outcomes.
Customer Service Communication Skills: Objectives: Equip customer service staff with the necessary skills to provide outstanding service. This includes active listening, empathetic communication, and effective problem-solving, ultimately leading to exceptional customer experiences.
Presentation Structure and Delivery: Objectives: Learn to structure presentations with precision, ensuring focus, clarity, and impactful delivery that resonates with the audience.
Confident Presentation Delivery:Objectives: Gain confidence in presenting information, infusing engagement, passion, and focus to captivate and inspire the audience.

These programs collectively aim to enhance communication skills, influence others effectively, and equip customer service staff with the tools to provide exceptional service. They also focus on conflict resolution, negotiation, and impactful presentations, contributing to professional growth and success.

The Fully Customizable Training package includes

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Review Game Included In Every Training Material Package
End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.

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Buy now and download instantly the "Communication excellence series®"
with all 6 complete training programs

Great Value

For Money

Why is getting the "Complete Communication Excellence Series®" a great deal versus buying separate programs?

Communicating with clarity and impact	$179.95
Negotiating for results	$179.95
Conflict resolution	$179.95
Presenting With Impact	$179.95
Communication Skills for Customer Service Staff	$179.95
Influencing People	$179.95

Total

$1079.95

Complete Communication Excellence Series®	$495.95
You Save	$583.75

Communication Excellence Series®
6 Complete Courseware Packages in One

Now: $495.95 Regular: $1079.95

Add to Cart View Cart

Get Everything
Instantly

Maximize return
on your training investment
with the most cost effective solution
to your training needs

Deliver fun, Effective And
Professional Trainings Easily!

Comprehensive, User-Friendly
Training Course Material Resources

Whether you’re new to facilitating training courses or feeling a bit overwhelmed by the process, our training materials are here to guide you. We offer a complete and well-organized training material package that enables you to deliver an effective, engaging, and enjoyable professional course.

Our training course materials are structured in a straightforward manner, equipped with detailed instructions for trainers to effectively convey key points, models, and concepts to participants. Every activity and exercise is accompanied by clear directions and debriefing instructions, ensuring that essential takeaways are effectively communicated. Additionally, our Trainer’s Guide, presented in a user-friendly tabular format, offers invaluable direction and suggestions for each presentation slide, enhancing the delivery of our impactful PowerPoint slide deck and comprehensive participant workbook.

Proven Training Methods
for Tangible Outcomes

Benefit from our training course materials and courseware packages backed by two decades of expertise in designing and delivering professional training for some of the world’s largest multinational corporations. Our seasoned instructional designers and senior trainers have meticulously researched and crafted these courses, which have garnered acclaim from diverse learners and consistently delivered tangible business results.

Cost-Effective, Customizable
Training Material Resources

Elevating your team doesn’t require a hefty training budget. Genuine leaders understand that nurturing their staff is a pivotal aspect of their role. Now, even with limited training resources, you have the opportunity to provide budget-friendly, expertly designed training course materials and courseware packages.

For
Trainers

Maximize Efficiency and Effectiveness with our Training Materials

Streamline your training programs and achieve consistent success with our cost-effective, content-rich training materials. Custom-designed for seamless delivery, they ensure a deeper understanding and long-lasting retention.

Eliminate Costly Trial and Error in Training Development

Say goodbye to the time-consuming process of researching and testing training protocols. Our materials provide a reliable foundation, saving you both time and money. You can trust in their effectiveness from the very start.

Choose from Comprehensive or Modular Courses for Flexibility

Whether you prefer a complete training program or wish to integrate our modular courses into your existing materials, our resources offer enhanced content and enriched delivery. They incorporate proven, engaging models and concepts for consistent success.

Keep Your Learners Engaged and Attentive
Maintaining high levels of engagement during learning sessions can be a common challenge, even for seasoned professionals. Our training materials are purposefully designed to foster interaction, prevent boredom, and bolster trainer confidence, ensuring a seamless, polished delivery.

Simplify Training Delivery for Optimal Returns

Let our resources do the heavy lifting when it comes to training your employees. This ensures you get the most out of your investment, guaranteeing a substantial return in terms of performance and proficiency.

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer

For
People Managers

Empower Your Team’s Growth as a People Manager

As a leader, nurturing and advancing your team’s professional development is paramount. Discover your inner trainer and guide your team’s progress with our cost-effective courseware packages and training materials.

Confident Training Delivery for Every Leader

Our meticulously organized courseware materials are designed to be user-friendly, allowing individuals with basic presentation skills to confidently and efficiently deliver training content. Valuable tips and insights are provided at critical junctures to maintain momentum and ensure an impactful delivery.

Energize Team Interactions and Learning

Inject vitality into team meetings, reinforcing pivotal learning points and igniting your team’s enthusiasm and comprehension. Our professional training course material packages provide an effective tool to integrate bite-sized learning opportunities into huddles and collaborations, emphasizing specific skills and concepts that are crucial for your team’s development.

Take Charge of Your Team’s Potential

Seize control of your team’s trajectory and propel them, as well as yourself, towards achieving your full potential. Utilize our training course materials to seamlessly facilitate workplace learning on-the-go, fostering continuous growth and success.

Tailor Your Training material package
to Your Exact Objectives

Customize Your training materials to Fit Your Needs

Our training course material packages are fully customizable, allowing you to align them precisely with your training objectives and your audience’s specific requirements. While you can personalize the materials with your corporate identity, please note that we retain copyright of our content and do not allow resale of our packages.

Integrate Specialized Modules
for Targeted Training

Standalone training modules and specific topic areas can seamlessly integrate into all our training programs. This flexibility enables you to focus on and customize particular subjects as needed, or to incorporate your own existing course materials.

Foster Growth with Engaging Activities,
Exercises, and Games

Our training course material packages offer a wealth of self-discovery and independent learning activities, exercises, and games. These are designed to address specific key learning points and provide additional inspiration for enhancing interactions in your existing course materials.

Specialized Training for Retail and Call Center Industries

Our training material courseware packages and training modules encompass a comprehensive range of niche-specific subjects tailored for clients in the retail sector. This includes areas like retail selling skills and retail sales forecasting and planning. Additionally, we offer specialized training courses for call centers, covering topics such as call control, handling difficult callers, and telephone debt collection.

Focused Soft Skills Training with Immersive Learning

Unlike generic, one-size-fits-all training course providers online, our soft skills topics are meticulously crafted to address specific skills and mindsets. We prioritize hands-on immersive learning and employ innovative training models to ensure meaningful, applicable skill development.

Designed for All Trainers and Trainees

Our training materials and courseware packages are thoughtfully designed with both trainers and trainees in mind. They have been rigorously tested in real-world settings to ensure successful delivery by trainers of all levels, from beginners to seasoned professionals and senior management alike.

Read Our
Testimonials

Jennifer Kelly

Instructional Developer and Trainer, Canada

My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!

Angela Walton

Atlanta, Georgia USA

I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

Jeanne Parks

Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Garion Bunn

CPBA, CPMA, Keynote presenter, author and coach, NC USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Linda Clark

Organizational Development Consultant, Oklahoma City, USA

I am super impressed. I am normally very picky (and very disappointed) in the quality of prepared content and this is just so well done.

Sandra Allgeier

Allgeier HR Consulting, Lake Placid, FLorida, USA

I purchased your Train the Trainer program earlier this year and really love it. So does my client! Thanks so much for that opportunity!

Matt Rassette

Rassette & Associates, Midland, Michigan, USA

The only thing of higher quality than Training Course Material’s products is their commitment to customer engagement and support. On the few occasions when I’ve contacted their support team, their response have always been quick, professional and solution providing, so much so that in one of my courses on customer engagement, I’ve used them as an example of how to do it right.

Bob Dianetti

Registered Corporate Coach™, Cuyahoga Falls, OH USA

I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.

Katelyn Johnson

Trainer, Johannesburg, South Africa

I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants. The presentation and course notes are well-designed, fun and engaging which help to encourage a high level of participation.

Natasa Gospodjinacki

Corporate Trainer, Italy

I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.

John P. Olivas

President, Homecare Dimensions, Texas, USA

I am very pleased with the presentation. My team and I are becoming familiarized with the information. That said, we are very pleased what you have produced.

Roland Franquez

Safety, Training and Quality Assurance Manager, Inc. USA.

As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

Sue-Lynne Rose

Lead Trainer, Trinidad and Tobago, W.I.

I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. Com offers. It is very interactive for the participants and easy to identify with. It helped me as a trainer to deliver in a way that kept interest and attention.

Alan Lloyd

Team Leader,EU Support to Civil Society Project

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.

Jon Kristo

Training Manager,ISN Albania

I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.

Craig Hines

innov8 Performance Limited, UK

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

Peter Morrison

Sales Marketing trainer

TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Shaun Mizell

Corporate Trainer, Florence, SC USA

I was absolutely blown away by the quality of the training programs for such a low price.

Nige O'Shea FIMI

Professional Inspirations Ltd. UK

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.

Tarek Fahmy

Trainer & Consultant, Dubai, UAE

In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results.

Abir Zahra

Freelance trainer and consultant, Egypt

I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.

Imad AL-Husami

Trainer and Consultant

I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.

Kevin Lawrence

Dubai, UAE

Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.

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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!

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Communication Excellence Series®