Video Overview
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (86 Pages).
Student workbook (89 Pages).
Slide deck (71 slides).
Business writing process checklist – a handy reminder of the proper writing process steps.
Listening skills evaluation assessment.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
$179.95 $199.95
You will receive a secure link by email to download your purchase immediately after purchase.
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- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
- A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.
Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
Watch This Short Video
Overview
Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
Course Objectives
By the end of this training course participants will be able to:
Explain six basic principles of communication.
Communicate clearly, confidently and assertively.
Listen and ask insightful questions to interact more effectively.
Combine voice tone and non-verbal communication with appropriate language to influence others.
Enhance their business writing skills by using a five-step business writing process.
Set clear goals and objectives for better planning and performance.
Improve their organization skills.
Outline of topics
Module 1 : Communicate clearly and confidently:
How well do you communicate?
Six basic principles of communication.
Focus on Behavior NOT personality.
Being specific.
Use the power of questions.
Listen Actively.
Communicate assertively.
Understanding Non-verbal communication.
Module 2 : Professional Business writing:
The professional business writing process.
Pre-writing steps.
Editing your writing.
Conciseness.
Active and passive voice.
Parallel construction.
Proofreading your writing.
Sentence agreement.
Punctuation.
Spelling.
Module 3 : Getting organized:
Organizing your workspace.
Dealing with email and paperwork.
Prioritizing and using a to do list.
Planning and scheduling.
Planning small and large meetings.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
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Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.
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TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer
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Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
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