What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (86 Pages).
Student workbook (89 Pages).
Slide deck (71 slides).
Business writing process checklist – a handy reminder of the proper writing process steps.
Listening skills evaluation assessment.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
$179.95 $199.95
You will receive a secure link by email to download your purchase immediately after purchase.
Buy Now, Download Instantly, Get A Bonus
- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
- A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.
Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
Watch This Short Video
Overview
Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
Course Objectives
By the end of this training course participants will be able to:
Explain six basic principles of communication.
Communicate clearly, confidently and assertively.
Listen and ask insightful questions to interact more effectively.
Combine voice tone and non-verbal communication with appropriate language to influence others.
Enhance their business writing skills by using a five-step business writing process.
Set clear goals and objectives for better planning and performance.
Improve their organization skills.
Outline of topics
Module 1 : Communicate clearly and confidently:
How well do you communicate?
Six basic principles of communication.
Focus on Behavior NOT personality.
Being specific.
Use the power of questions.
Listen Actively.
Communicate assertively.
Understanding Non-verbal communication.
Module 2 : Professional Business writing:
The professional business writing process.
Pre-writing steps.
Editing your writing.
Conciseness.
Active and passive voice.
Parallel construction.
Proofreading your writing.
Sentence agreement.
Punctuation.
Spelling.
Module 3 : Getting organized:
Organizing your workspace.
Dealing with email and paperwork.
Prioritizing and using a to do list.
Planning and scheduling.
Planning small and large meetings.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
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- Unzip the file/s and get all your documents in MS office format
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Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.
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Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.
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You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.
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Streamline your training programs and achieve consistent success with our cost-effective, content-rich training materials. Custom-designed for seamless delivery, they ensure a deeper understanding and long-lasting retention.
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TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
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Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.
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All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.
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Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.
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All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
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