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Vision, Energy & Passion To Serve

Vision, Energy & Passion To Serve

Training Course

$179.95 $199.95

What do I get exactly?

You receive a zipped file instantly upon purchase that includes the following in MS office format

Training Materials Trainer Guide (50 Pages).

Training Materials Virtual Trainer guide for virtual training delivery (55 Pages).

Training Materials Student workbook (52 Pages).

Training Materials Slide deck (56 slides).

Training Materials Virtual slide deck for virtual training delivery (51 slides).

Training Materials Activity sheets (Pass the blocks, Rate my NPS).

Training Materials Bonus activities ( 22 activities ).

Training Materials Training support documents ( Training evaluation forms, 5 certificate templates, program outline).

Training Materials Review game.

$179.95 $199.95

You will receive a secure link by email to download your purchase immediately after purchase.

Buy Now, Download Instantly, Get A Bonus

Competitive review game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.

Watch This Short Video

Now with a newly added Virtual trainer guide for easy virtual training delivery via Zoom, Webex.. etc.

The new Virtual trainer guide is scripted for both a Facilitator & a producer.

Overview

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. 

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.

Course Objectives

By the end of this training course participants will be able to:

Training Materials Discover the attitude, skills and knowledge needed to be a successful customer service representative.

Training Materials Explain the importance of measuring & benchmarking service as well as the value of a lost customer.

Training Materials Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.

Training Materials Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.

Training Materials Understand the concept of plus one’s and the value of exceeding customer expectations in each customer interaction.

Outline of topics

Module 1 : What do customers want?

Training Materials What customers want?

Training Materials Logic Vs Emotion

Training Materials Winning customers hearts

Training Materials Customers want CASH

Module 2 : This thing called “Loyalty”

Training Materials Defining a lifetime customer

Training Materials Drivers of customer loyalty

Training Materials Keeping Customers loyal and plus one’s

Training Materials Why customers leave and cost of losing a customer

Module 3 : Measuring customer satisfaction:

Training Materials Importance of customer feedback

Training Materials Methods of collecting customer feedback

Training Materials What is NPS?

Training Materials Rate my NPS activity

Module 4 : Having The Right skills and attitude:

Training Materials Attitude, Skills and Knowledge

Training Materials Having the right service mentality

Training Materials Rapport = Results

Training Materials Strategies for building rapport

Module 5 : Value of a complaint:

Training Materials A Complaint is a gift

Training Materials Ground rules for receiving a complaint

Training Materials Avoiding customers hot buttons and forbidden language

Module 6 : Customer service techniques:

Training Materials Seven Diffusing techniques

Training Materials Disengaging

Training Materials Face saving out

Training Materials Empowering customers

Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!

Training Material Samples

Slide Samples

For random slide samples, Click thumbnails below for larger images.

Trainer Guide Samples

For random trainer guide samples, Click thumbnails below for larger images.

Workbook Samples

For random workbook samples, Click thumbnails below for larger images.

The Fully Customizable Training package includes

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Vision, Energy & Passion To Serve

Vision, Energy & Passion To Serve

Training Course

$179.95 $199.95

Deliver fun, Effective And
Professional Trainings Easily!

Outstanding Value for a Modest Investment

Gain access to meticulously crafted, well-structured training materials that include comprehensive trainer guides, delegate workbooks, PowerPoint slides, enriching activities, exercises, and a range of supporting documents. Everything you need for a successful training program is at your fingertips.

Modular Flexibility for Enhanced Training

Each training program is thoughtfully organized into standalone modules, allowing easy customization, addition, or integration into your existing course materials. This structure offers a seamless and adaptable approach to crafting your training program.

End on a High with a Competitive Review Game

Elevate your training's conclusion with an exhilarating and competitive review game in PowerPoint. This engaging activity aids in reinforcing content, enhancing retention, and ensuring participant engagement until the very end. The PowerPoint game is fully customizable, offering endless possibilities for creating similar review games for various training materials and courses.

Fully Customizable to Suit Your Unique Needs

Tailor each training material package to align perfectly with your specific objectives and the unique requirements of your audience. Enjoy the freedom to brand it with your own name, ensuring a personalized touch. Please note that while customization is encouraged, we do not permit the resale of our training course materials.

Inspiring New Ideas for Engaging Activities

Our training material packages are packed with a rich array of self-discovery exercises, activities, and games, all designed to address specific learning objectives. These resources provide a wealth of ideas to enhance the interactivity and liveliness of your current course materials.

Instant Access for Immediate Implementation

Upon the successful completion of your purchase, all our course material packages are available for instant download. This means you can start implementing your training program right away, without any delay.

Read Our
Testimonials

Comprehensive & Well-structured
Training Course Design Documents

Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.

Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.

Training Concepts & Models
that Achieve Measurable Results

Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.

Affordable professionally designed
customizable training materials

You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.

For Trainers

For
Trainers

Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.

Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.

Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Peter Morrison
Sales & Marketing trainer
For People Managers

For
People Managers

As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.

Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.

Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.

Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.

Customize Your Training Package
To Suit Your Requirements

All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.

Add Standalone
Modules

Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.

Let Your Delegates Grow With
Activities, Exercises And Games

All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.

Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like  controlling calls , handling angry callers and telephone debt collection.

Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.

All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.

Get all our training Packages
and Save!

To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!