Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
Equip participants with essential sales techniques to drive higher conversions and improve overall performance.
Train employees to provide top-tier customer service that enhances the shopping experience and builds loyalty.
Train sales staff on closing techniques to secure deals effectively and smoothly.
Transformative training materials that elevate team performance!
Trainer Guide (90 Pages).
Student workbook (70 Pages).
Slide deck (57 slides).
Two Bonus retail sales team member assessment forms.- A useful excel sheet for giving subjective and structured feedback to a retail sales person based on the sales process and sales questioning technique introduced in the program.
Personality type assessment questionnaire.
Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
Boost Sales with Proven Strategies
Our Front Line Retail Sales Skills training course equips retail employees with the essential skills to excel in customer interactions and boost sales. This course focuses on customer service, effective communication, and techniques to close sales confidently.
Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS. Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals.
At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:
– Adapt their communication style
– Question customers around lifestyle needs
– Build trusting, long term relationships
This course was delivered to a major multi-national telecommunication company’s retail employees and generated significant measurable results.
Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.
Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.
Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.
Use a powerful sales questioning technique that will enable them to better ask customers around lifestyle needs.
Overcome common objections and close the sale.
Make the best out of each interaction with every customer.
Learn valuable lessons from Joe Gerard, one of the greatest retail salesmen who ever lived.
Detailed Outline of Topics included in this instant download training materials package
– Selling or Serving Icebreaker activity.
– Moments of truth.
– Ethical sales practices.
– Know products and services you sell inside out.
– Knowing your market and competition.
– Buyer types we deal with.
– Find out your own personality/buyer type.
– Greeting customer properly.
– Having a professional introduction.
– Discovering customer needs.
– OPEN Questioning technique.
– Features, advantages and benefits.
– The right benefit to the right customer.
– Identifying customer’s decision criteria.
– Types of objections.
– Handling the most common objection “price”.
– Handling objections model.
– 9 closing techniques.
– Meet Joe Girard (The world’s best retail salesman).
– Best practice post sale follow-up actions.
– leaving no stone unturned.
– Fun Reverse brainstorming activity wrap up activity.
Review Game – PowerPoint Jeopardy style review game to end your class on a high note.
1. Mastering Retail Sales Communication
Learn the fundamentals of effective communication in retail environments. This module emphasizes how to connect with customers, maintain professionalism, and ensure clarity in all interactions.
2. Building Rapport with Customers
Develop the ability to quickly build rapport with customers, ensuring a positive shopping experience. Learn techniques to make a lasting impression and turn first-time buyers into loyal customers.
3. Product Knowledge and Upselling
Master the art of using product knowledge to drive sales. This module covers how to confidently recommend products, upsell, and cross-sell by highlighting key features that match customer needs.
4. Handling Objections and Closing Sales
Equip your team with tools for handling objections and navigating customer concerns professionally. Learn closing techniques that encourage confident decision-making, helping customers feel assured in their purchases.
5. Providing Exceptional Customer Service
Understand how customer service impacts sales performance. This module emphasizes strategies for creating memorable shopping experiences and going above and beyond to exceed customer expectations.
What You Get:
• Tools for improving customer interaction and upselling in retail environments.
• Real-world case studies to reinforce key retail sales strategies.
• Instant download access for immediate use.
Benefits:
• Equip your team with the skills to improve retail sales through confident product recommendations and upselling techniques.
• Build stronger relationships with customers by focusing on rapport and customer interaction.
• Increase sales with proven techniques for handling objections and closing deals.
• Gain immediate access to customizable training materials that align with your organization’s needs.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
$199.95
$179.95
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free
To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our frequently asked questions, or reach out to us directly for more information.
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