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Front Line retail selling skills

Front Line retail selling skills

Training Course

$179.95 $199.95

What do I get exactly?

You receive a zipped file instantly upon purchase that includes the following in MS office format

Training Modules Trainer Guide (90 Pages).

Training Modules Student workbook (70 Pages).

Training Modules Slide deck (57 slides).

Training Modules Two Bonus retail sales team member assessment forms.- A useful excel sheet for giving subjective and structured feedback to a retail sales person based on the sales process and sales questioning technique introduced in the program.

Training Modules Personality type assessment questionnaire.

Training Modules Bonus activities ( 22 activities ).

Training Modules Training support documents ( Training evaluation forms, 5 certificate templates, program outline).

Training Modules Review game.

$179.95 $199.95

You will receive a secure link by email to download your purchase immediately after purchase.

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Competitive review game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.

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Overview

Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS. Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals.

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.

Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:

Adapt their communication style

Question customers around lifestyle needs

Build trusting, long term relationships

This course was delivered to a major multi-national telecommunication company’s retail employees and generated significant measurable results.

Course Objectives

By the end of this training course participants will be able to:

Training ModulesExplain what motivates customers (logical and emotional) to buy or continue to use a product/service.

Training ModulesExplain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.

Training ModulesFollow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.

Training ModulesUse a powerful sales questioning technique that will enable them to better ask customers around lifestyle needs.

Training ModulesOvercome common objections and close the sale.

Training ModulesMake the best out of each interaction with every customer.

Training ModulesLearn valuable lessons from Joe Gerard, one of the greatest retail salesmen who ever lived.

Outline of topics

Introduction : Linking sales and customer service:

Training Materials Selling or Serving Icebreaker activity.

Training Materials Moments of truth.

Training Materials Ethical sales practices.

Step 1: Know your stuff and your customer:

Training Materials Know products and services you sell inside out.

Training Materials Knowing your market and competition.

Training Materials Buyer types we deal with.

Training Materials Find out your own personality/buyer type.

Step 2: Create the opportunity:

Training Materials Greeting customer properly.

Training Materials Having a professional introduction.

Training Materials Discovering customer needs.

Training Materials OPEN Questioning technique.

Step 3: Matching customer needs:

Training Materials Features, advantages and benefits.

Training Materials The right benefit to the right customer.

Training Materials Identifying customer’s decision criteria.

Step 4 : Handle objections and close the sale:

Training Materials Types of objections.

Training Materials Handling the most common objection “price”.

Training Materials Handling objections model.

Training Materials 9 closing techniques.

Step 5 : After sales and follow-up:

Training Materials Meet Joe Girard (The world’s best retail salesman).

Training Materials Best practice post sale follow-up actions.

Training Materials leaving no stone unturned.

Training Materials Fun Reverse brainstorming activity wrap up activity.

Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!

Training Material Samples

Slide Samples

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Trainer Guide Samples

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Workbook Samples

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Front Line retail selling skills

Front Line retail selling skills

Training Course

$179.95 $199.95

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Gain access to meticulously crafted, well-structured training materials that include comprehensive trainer guides, delegate workbooks, PowerPoint slides, enriching activities, exercises, and a range of supporting documents. Everything you need for a successful training program is at your fingertips.

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Each training program is thoughtfully organized into standalone modules, allowing easy customization, addition, or integration into your existing course materials. This structure offers a seamless and adaptable approach to crafting your training program.

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Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

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Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like  controlling calls , handling angry callers and telephone debt collection.

Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.

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