By the end of this training course participants will be able to:
Identify the personal qualities and skills of an effective manager/supervisor.
Recognize the importance of setting clear objectives and instructions to facilitate good performance.
Understand and implement the principle of MBWA (Management By Walking Around) to check that standards are being maintained through effective performance monitoring.
Identify methods for monitoring staff’s performance against both quantifiable as well as behavioral objectives.
Understand the importance of constructive feedback in maintaining performance standards.
Understand the key concept of situational leadership.
Identify ways to motivate staff in the workplace.
Outline of topics
Module 1 : Introduction:
The Four Management Fundamentals
What’s your job?
The Perfect Manager – Activity
The Perfect Employee –Activity
Module 2 : Setting Direction:
The Management Cycle
Goals and Direction Setting.
SMART goals and making the intangible tangible.
Module 3 : Monitoring Performance:
Monitoring performance against quantifiable objectives.
Monitoring performance against behavioral objectives.
Management by walking around – MBWA.
“You get what you inspect” – activity.
Module 4 : Keeping Staff Motivated:
What motivates us?
Maslow’s hierarchy of needs.
Frederick Herzberg’s motivational model.
Skill vs Will Matrix.
Module 5 : Giving Feedback:
Positive and negative feedback.
BEF formula for constructive feedback.
Forum theater interactive role play and case study.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (61 Pages).
Student workbook (61 Pages).
Slide deck (53 slides).
Motivating others checklist reminder cards.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
You will receive a secure link by email to download your purchase immediately after purchase.
The Fully Customizable Training package includes
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Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
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Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
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You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.
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Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.
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TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+Peter Morrison
Sales & Marketing trainer
As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.
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All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.
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All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.
All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.
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