Introducing the Complete "Customer Service Excellence Series®"
"Comprehensive 10-Day Training Program Series" - Empowering Front-line Service Teams and Customer-Facing Roles
1- Igniting Vision, Energy, and Passion in Face-to-Face Customer Service:
Targeting front-line staff delivering face-to-face interactions, this program instills a dynamic approach to service excellence.
2- Mastering Pathways to Service Excellence:
Tailored for front-line personnel in face-to-face interactions, this program guides them in achieving service excellence.
3- Saying “YES!” in Call Center Customer Service:
Specifically designed for front-line call center staff, this program equips them with the skills to provide affirmative solutions.
4- Fostering Passionate Retail Experts:
Geared towards front-line retail personnel, this program hones their customer service skills to create exceptional retail experiences.
5- Enabling Success for Internal Customers:
This program focuses on equipping staff with the tools to deliver outstanding service to internal colleagues.
6- Strategies for Managing the Customer Experience:
Designed for managers, this program provides insights and strategies for overseeing and optimizing the customer journey.
Each program spans 10 days and is carefully crafted to empower various customer-facing roles, enhancing their capacity to deliver exceptional service.
Putting your customer at the center of your business is essential for creating a service-focused culture. The most successful businesses understand this well. In this two-day customer service training course, we’ll inspire participants to become more customer-focused and passionate about providing excellent service. We’ll help them understand why customers choose a service and how to communicate better with them. By the end of this program, your staff will be energized and ready to deliver top-notch service that leaves a positive and lasting impression on customers.
Vision, energy & passion to serve
The most effective way to learn is by understanding a concept and then putting it into practice. That’s exactly what we’ll do in this training. We’ll grasp the concepts and then dive into hands-on activities to apply the skills. This way, you’ll leave with concrete and valuable customer service techniques that will greatly enhance your role as a professional customer service representative. If you’re aiming for improved customer feedback, delivering exceptional customer experiences, and ultimately increasing sales compared to last year, then this training program is tailor-made for you.
Pathways to service excellence
Find a way to say YES!
Tailored for retail front line sales agents, this two-day customer service training program lays the groundwork for customer service excellence. It empowers agents to interact more effectively with customers, exude enthusiasm and dedication, and grasp the significance of positive communication. Attendees will gain the skills to handle difficult customer interactions and build strong customer relationships, ultimately delivering exceptional service.
Passionate Retail Experts
Setting others for success
(Internal Customer Service)
Setting others up for success
In today’s fiercely competitive business landscape, delivering an exceptional customer experience sets companies apart. This hands-on training workshop delves into the realm of Customer Experience (CX) and equips you with the essential tools to effectively manage it. Through practical exercises, participants will master the art of designing customer journey maps—a pivotal asset in elevating CX.
The workshop encompasses the core principles, methodologies, and top-notch practices in CX management. Whether you’re looking to deepen your understanding of CX or seeking the skills to craft and execute a winning CX management strategy, this workshop is tailored just for you.
Managing The Customer Experience
The Customer Service Excellence Series will teach you or help you teach others to
- Discover the attitude, skills and knowledge needed to be a successful customer service representative.
- Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
- Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
- Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
- Understand how far customer service has evolved and acknowledge the effect of social media.
- Identify ways to deal better with the different customer generations.
- Practice active listening and customer lifestyle questioning.
- Learn useful memory tips and tricks to remember customers names and other details important to them.
- Learn a quick technique for handling angry customers.
- Identify 10 different best practice customer service techniques that can be used immediately back on the job.
- Understand how their role is instrumental in delivering a high performance customer focused environment.
- Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.
- Link what customers value to what successful retail agents need to be.
- Understand the importance of making a great first impression.
- Listen, ask questions, and interpret nonverbal messages more effectively.
- Set and manage expectations of colleagues and team members..
The Fully Customizable Training package includes
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Review Game Included In Every Training Material Package
End your Training Course
on a high Note
End your training course on a high note with a fun competition to review your delegates’ understanding and retention.
Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.
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Buy now and download instantly the "Customer Service excellence series®"
with all 6 complete training programs
|Vision, Energy & Passion To Serve||$179.95|
|Pathways to service excellence||$179.95|
|Find a way to say … YES!||$179.95|
|Passionate retail experts||$179.95|
|Setting Others Up For Success!||$179.95|
|Managing The Customer Experience||$149.95|
|Complete Customer Service Excellence Series®||$599.95|
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Training Course Material Resources
Whether you’re new to facilitating training courses or feeling a bit overwhelmed by the process, our training materials are here to guide you. We offer a complete and well-organized training material package that enables you to deliver an effective, engaging, and enjoyable professional course.
Our training course materials are structured in a straightforward manner, equipped with detailed instructions for trainers to effectively convey key points, models, and concepts to participants. Every activity and exercise is accompanied by clear directions and debriefing instructions, ensuring that essential takeaways are effectively communicated. Additionally, our Trainer’s Guide, presented in a user-friendly tabular format, offers invaluable direction and suggestions for each presentation slide, enhancing the delivery of our impactful PowerPoint slide deck and comprehensive participant workbook.
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Whether you prefer a complete training program or wish to integrate our modular courses into your existing materials, our resources offer enhanced content and enriched delivery. They incorporate proven, engaging models and concepts for consistent success.
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Let our resources do the heavy lifting when it comes to training your employees. This ensures you get the most out of your investment, guaranteeing a substantial return in terms of performance and proficiency.
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Empower Your Team’s Growth as a People Manager
As a leader, nurturing and advancing your team’s professional development is paramount. Discover your inner trainer and guide your team’s progress with our cost-effective courseware packages and training materials.
Confident Training Delivery for Every Leader
Our meticulously organized courseware materials are designed to be user-friendly, allowing individuals with basic presentation skills to confidently and efficiently deliver training content. Valuable tips and insights are provided at critical junctures to maintain momentum and ensure an impactful delivery.
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Inject vitality into team meetings, reinforcing pivotal learning points and igniting your team’s enthusiasm and comprehension. Our professional training course material packages provide an effective tool to integrate bite-sized learning opportunities into huddles and collaborations, emphasizing specific skills and concepts that are crucial for your team’s development.
Take Charge of Your Team’s Potential
Seize control of your team’s trajectory and propel them, as well as yourself, towards achieving your full potential. Utilize our training course materials to seamlessly facilitate workplace learning on-the-go, fostering continuous growth and success.
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Our training course material packages are fully customizable, allowing you to align them precisely with your training objectives and your audience’s specific requirements. While you can personalize the materials with your corporate identity, please note that we retain copyright of our content and do not allow resale of our packages.
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Standalone training modules and specific topic areas can seamlessly integrate into all our training programs. This flexibility enables you to focus on and customize particular subjects as needed, or to incorporate your own existing course materials.
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Engaging Activities, Exercises, and Games
Our training course material packages offer a wealth of self-discovery and independent learning activities, exercises, and games. These are designed to address specific key learning points and provide additional inspiration for enhancing interactions in your existing course materials.
Specialized Training for
Retail and Call Center Industries
Our training material courseware packages and training modules encompass a comprehensive range of niche-specific subjects tailored for clients in the retail sector. This includes areas like retail selling skills and retail sales forecasting and planning. Additionally, we offer specialized training courses for call centers, covering topics such as call control, handling difficult callers, and telephone debt collection.
Focused Soft Skills Training with Immersive Learning
Unlike generic, one-size-fits-all training course providers online, our soft skills topics are meticulously crafted to address specific skills and mindsets. We prioritize hands-on immersive learning and employ innovative training models to ensure meaningful, applicable skill development.
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Our training materials and courseware packages are thoughtfully designed with both trainers and trainees in mind. They have been rigorously tested in real-world settings to ensure successful delivery by trainers of all levels, from beginners to seasoned professionals and senior management alike.
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