Customer Service Excellence Series®

Pay for 3 Get 3 Free

Customer Service Excellence Series®
6 Complete Courseware Packages in One

Now: $599.95 Regular: $1049.75

Add to Cart View Cart

Great Value

For Money

Now, you can get the complete "Customer Service Excellence Series®"
With all you need to run a set of professional Customer Service Excellence programs

Not only a big saving on this deal and a great value for money but whatever your customer service training needs are, you will have them covered. The 5 programs will help you teach the key world class customer service concepts and practice specific best practice techniques in a fun, engaging learning environment packed with games, activities to communicate the key concepts and practice the skills learned. Just read the brief on each of the 5 programs below or click the name of each program to see a detailed outline of topics and samples.

The Customer Service Excellence Series includes:

Vision, Energy & Passion To Serve
(2 Days)
Plus
Pathways to service excellence
(2 Days)
Plus
Find a way to say YES!
(2 Days)
Plus
Passionate Retail Experts
(2 Days)

Managing The Customer Experience
(1 Day)
Plus
Setting others up for success
(1 Day)

6 Training programs with
10 days of training targeting:

Vision, Energy & Passion To Serve

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.

Random Samples
Vision, energy & passion to serve

Pathways to service excellence

The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing. So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.

Random Samples
Pathways to service excellence

Find a way to say YES!
(Telephone customer service)

This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.

Random Samples
Find a way to say YES!

Passionate Retail Experts
(Retail Customer service)

This two day customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.

Random Samples
Passionate Retail Experts

Setting others up for success

This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today’s competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Random Samples
Setting others up for success

Managing The Customer Experience

The customer experience has emerged as a critical difference in today’s competitive corporate environment. In this practical training workshop, we’ll introduce you to the world of customer experience (CX) and provide you the tools you need to manage it successfully. Participants in this hands-on course will acquire the skills necessary to design customer journey maps, a crucial tool for enhancing CX, through a variety of practical exercises.

The workshop covers the principles, methods and best practices of managing the customer experience. Anyone wishing to improve their knowledge of CX and acquire the abilities necessary to develop and implement a successful CX management plan will find this workshop to be the perfect fit.

Random Samples
Managing The Customer Experience

The Customer Service Excellence Series will teach you or help you teach others to

Discover the attitude, skills and knowledge needed to be a successful customer service representative.
Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
Understand how far customer service has evolved and acknowledge the effect of social media.
Identify ways to deal better with the different customer generations.
Practice active listening and customer lifestyle questioning.
Learn useful memory tips and tricks to remember customers names and other details important to them.
Learn a quick technique for handling angry customers.
Identify 10 different best practice customer service techniques that can be used immediately back on the job.
Understand how their role is instrumental in delivering a high performance customer focused environment.
Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Listen, ask questions, and interpret nonverbal messages more effectively.
Set and manage expectations of colleagues and team members..

The Fully Customizable Training package includes

Buy Now, Download Instantly, Get A Bonus

Review Game Included In Every Training Material Package

End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.

Watch This Short Video

Buy now and download instantly the "Customer Service excellence series®"
with all 6 complete training programs

Great Value

For Money

Why is getting the "Customer Series Excellence Series®" a great deal versus buying separate programs?

Vision, Energy & Passion To Serve	$179.95
Pathways to service excellence	$179.95
Find a way to say … YES!	$179.95
Passionate retail experts	$179.95
Setting Others Up For Success!	$179.95
Managing The Customer Experience	$149.95

Total

$1049.75

Complete Customer Service Excellence Series®	$599.95
You Save	$449.75

Customer Service Excellence Series®
5 Complete Courseware Packages in One

Now: $599.95 Regular: $1049.75

Add to Cart View Cart

Download Everything
Instantly

Maximize return
on your training investment
with the most cost effective solution
to your training needs

Deliver fun, Effective And
Professional Trainings Easily!

Comprehensive & Well-structured
Training Course Design Documents

Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.

Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.

Training Concepts & Models
that Achieve Measurable Results

Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.

Affordable professionally designed
customizable training materials

You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.

For
Trainers

Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.

Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.

Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer

For
People Managers

As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.

Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.

Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.

Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.

Customize Your Training Package
To Suit Your Requirements

All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.

Add Standalone
Modules

Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.

Let Your Delegates Grow With
Activitie, Exercises And Games

All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.

Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.

Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.

All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.

Read Our
Testimonials

Jennifer Kelly

Instructional Developer and Trainer, Canada

My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!

Angela Walton

Atlanta, Georgia USA

I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

Jeanne Parks

Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Garion Bunn

CPBA, CPMA, Keynote presenter, author and coach, NC USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Linda Clark

Organizational Development Consultant, Oklahoma City, USA

I am super impressed. I am normally very picky (and very disappointed) in the quality of prepared content and this is just so well done.

Sandra Allgeier

Allgeier HR Consulting, Lake Placid, FLorida, USA

I purchased your Train the Trainer program earlier this year and really love it. So does my client! Thanks so much for that opportunity!

Matt Rassette

Rassette & Associates, Midland, Michigan, USA

The only thing of higher quality than Training Course Material’s products is their commitment to customer engagement and support. On the few occasions when I’ve contacted their support team, their response have always been quick, professional and solution providing, so much so that in one of my courses on customer engagement, I’ve used them as an example of how to do it right.

Bob Dianetti

Registered Corporate Coach™, Cuyahoga Falls, OH USA

I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.

Katelyn Johnson

Trainer, Johannesburg, South Africa

I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants. The presentation and course notes are well-designed, fun and engaging which help to encourage a high level of participation.

Natasa Gospodjinacki

Corporate Trainer, Italy

I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.

John P. Olivas

President, Homecare Dimensions, Texas, USA

I am very pleased with the presentation. My team and I are becoming familiarized with the information. That said, we are very pleased what you have produced.

Roland Franquez

Safety, Training and Quality Assurance Manager, Inc. USA.

As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

Sue-Lynne Rose

Lead Trainer, Trinidad and Tobago, W.I.

I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. Com offers. It is very interactive for the participants and easy to identify with. It helped me as a trainer to deliver in a way that kept interest and attention.

Alan Lloyd

Team Leader,EU Support to Civil Society Project

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.

Jon Kristo

Training Manager,ISN Albania

I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.

Craig Hines

innov8 Performance Limited, UK

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

Peter Morrison

Sales Marketing trainer

TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Shaun Mizell

Corporate Trainer, Florence, SC USA

I was absolutely blown away by the quality of the training programs for such a low price.

Nige O'Shea FIMI

Professional Inspirations Ltd. UK

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.

Tarek Fahmy

Trainer & Consultant, Dubai, UAE

In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results.

Abir Zahra

Freelance trainer and consultant, Egypt

I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.

Imad AL-Husami

Trainer and Consultant

I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.

Kevin Lawrence

Dubai, UAE

Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.

Get all our training Packages
and Save!

Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free

To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!

Login with your site account

Register a new account

Customer Service Excellence Series®