Customer Service Excellence Series^®

Get all our customer service packages and receive all five courses 

Price: $899.75  $599.95

Get all 5 programs for only $599.95 normally priced at $899.75 so you SAVE $299.95

Not only a big saving on this deal and a great value for money but whatever your customer service training needs are, you will have them covered. The 5 programs will help you teach the key world class customer service concepts and practice specific best practice techniques in a fun, engaging learning environment packed with games, activities to communicate the key concepts and practice the skills learned. Just read the brief on each of the 5 programs below or click the name of each program to see a detailed outline of topics and samples.

The customer service excellence series includes

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.

RANDOM SAMPLES - Vision, Energy & Passion To Serve

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing.
So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you. 

RANDOM SAMPLES - Pathways to service excellence

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.

RANDOM SAMPLES - Find a way to say YES!

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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This two day customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.

RANDOM SAMPLES - Passionate Retail Experts

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

RANDOM SAMPLES - Setting others up for success

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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The Customer Service Excellence Series will teach you or help you teach others to:

  Discover the attitude, skills and knowledge needed to be a successful customer service representative.

  Explain the importance of measuring & benchmarking service as well as the value of a lost customer.

  Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.

  Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.

  Understand how far customer service has evolved and acknowledge the effect of social media.

  Identify ways to deal better with the different customer generations.

  Practice active listening and customer lifestyle questioning.

  Learn useful memory tips and tricks to remember customers names and other details important to them.

  Learn a quick technique for handling angry customers.

  Identify 10 different best practice customer service techniques that can be used immediately back on the job.

  Understand how their role is instrumental in delivering a high performance customer focused environment.

  Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.

  Link what customers value to what successful retail agents need to be.

  Understand the importance of making a great first impression.

  Listen, ask questions, and interpret nonverbal messages more effectively.

  Set and manage expectations of colleagues and team members..

The fully customizable 5 program training package includes:

 FULLY SCRIPTED TRAINER GUIDE:

 Best practice theory exploration. 

Facilitator-led group discussions.

 Role playing.  

 Practice exercises. 

PARTICIPANT REFERENCE WORKBOOK

Buy now and download instantly the "Customer Service excellence series^®" with all 5 complete training programs:

• Vision, energy passion to serve – Front-line face to face customer service.
• Pathways to service excellence -- Front line face to face customer service.
• Find a way to say … YES! – Front line call center customer service training.
• Passionate retail experts – Front-line retail customer service training.
• Setting others up for Success – Internal customer service training program.

22 games and activities you can use to enrich your trainings.

 Useful training forms (Evaluation forms, certificates).

 All you need to run a great training program.

 

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Why is getting the "Customer Series Excellence Series®" a great deal versus buying separate programs?
Vision, Energy & Passion To Serve	$179.95
Pathways to service excellence	$179.95
Find a way to say … YES!	$179.95
Passionate retail experts	$179.95
Setting Others Up For Success!	$179.95
Total	$899.75

Complete Customer Service Excellence Series®	$599.95
You Save	$299.95

Get it all now!

for one low price of $599.95 (Normally priced at $899.75)

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Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. 

  100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages) 

  Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials.

 Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials.

 Fun, competitive review game to end on a high note!

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

 Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

 

 

Deliver fun, effective and professional trainings easily!

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.

Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.

Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.

Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.