Retail Excellence Series®
Pay for 2 Get 1 Free
3 Complete Courseware Packages in One
Now: $349.95 Regular: $539.85
Now, you can get the complete "Retail Excellence Series®"
with everything you need to develop a professional front line retail team
The perfect training and development solution for front line retail staff as well as retail supervisors and managers. A series of three comprehensive training programs that help front line retail staff understand both the logical and emotional motivators of customers to buy additionally, the programs will show participants how to adapt their communication style and build relationships with customers giving retail front-line staff the tools to deliver an outstanding customer experience, secure trust and confidence and retain a valued customer base.
The Complete Retail Excellence Series includes:
3 Training programs / 6 days of training with all you need to learn or easily train retail teams to:
- Learn and practice a professional sales questioning technique to help retail sales teams close more sales effectively and professinally.
- Perform basic retail sales planning and forecasting to set and achieve sales targets and plan best utilization of all assets and resources.
- Understand logical & Emotional reasons customers buy and provide passionate, friendly service that wins customers' hearts.
- 2 Day training program
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This course was delivered to a major multi-national telecommunication company’s retail employees over 85 retail outlets and generated significant measurable sales results.
By the end of this training course participants will be able to
Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.
Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.
Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.
Use a powerful sales questioning technique.
Overcome common objections and close the sale.
Make the best out of each interaction with every customer.
Share lessons from Joe Gerard, the retail sales legend.
Random Samples
Frontline Retail Selling Skill
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store’s key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This program also includes several activities, exercises, bonus forms and job aids designed to help you prepare your store's complete forecast and sales plan back on the job.
By the end of this training course participants will be able to
Explain what forecasting is and why it is important for your store.
Create a sales forecast for your retail store.
Identify and analyze your retail store's key performance and profitability indicators.
Develop your retail store's main sales strategy and specific sales tactics.
Organize and plan store resources for the most efficient utilization.
Explain retail planning best practices.
Build a plan to manage staffing and resources.
Plan more effectively and avoid unforeseen problems.
Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.
Identify potential obstacles that might impact store performance and develop contingency plans.
Analyze problems that arise, alter plans and take corrective actions.
Random Samples
Retail Sales Planning & Forecasting
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This program also includes several activities, exercises, bonus forms and job aids designed to help you prepare your store's complete forecast and sales plan back on the job.
By the end of this training course participants will be able to
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop different angry customer diffusion techniques.
Random Samples
Passionate Retail Experts
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
The fully customizable
3 program training package includes:
Powerful opening icebreaker that establishes the link between sales and service.- Best practice theory exploration.
- Facilitator-led group discussions.
- Self-discovery activities.
- Game-based learning.
- Practice exercises.
- Pre-training assignment.
- Retail management and marketing best practices.
- Hands-on activities that use your store information.
- Facilitator-led group discussions.
- Contingency planning scenarios.
Buy now and get the following
bonus materials:
Daily Store
Checklist
Store Forecast
Data Worksheet
MicroSoft Excel
ForecastingTool
Store Planning
Checklist
Personality Types
Self Assessment
Monthly Store
Planning Worksheet
Store Manager Coaching
Assessment Form
Buy now & download instantly the "Retail Excellence series®" with all 3 complete training programs (6 training days)
Retail Sales Planning and forecasting
Front line retail selling skills
Passionate retail experts
Review Game Included In Every Training Material Package
End your Training Course
on a high Note
Watch This Short Video
Great Value
For Money
| Retail Sales Planning and forecasting | $179.95 |
| Front line retail selling skills | $179.95 |
| Passionate retail experts | $179.95 |
| Total | $539.85 |
| Complete Retail Excellence Series® you pay | $349.95 |
| You Save | $189.90 |
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Comprehensive & Well-structured
Training Course Design Documents
Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.
Training Concepts & Models
that Achieve Measurable Results
Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.
Affordable professionally designed
customizable training materials
You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.
For
Trainers
Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.
Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.
Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.
Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.
Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!
TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer
For
People Managers
As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.
Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.
Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.
Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.
Customize Your Training Package
To Suit Your Requirements
All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.
Add Standalone
Modules
Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.
Let Your Delegates Grow With
Activitie, Exercises And Games
All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.
All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.
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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.
Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!
