Retail Excellence Series®
Pay for 2 Get 1 Free
3 Complete Courseware Packages in One
$349.95 $539.85
Transform Your Retail Team Today!
- Download 3 Complete Training Programs and Start Improving Sales Immediately.
Boost Sales and Customer Experience Now!
- Get All the Tools You Need to Train Your Frontline Retail Staff for Success.
Instant Access to Professional Retail Training
- Improve Your Team’s Selling Skills and Store Performance with Proven Techniques.
Now, you can get the complete "Retail Excellence Series®"
with everything you need to develop a professional front line retail team
The perfect training and development solution for front line retail staff as well as retail supervisors and managers. A series of three comprehensive training programs that help front line retail staff understand both the logical and emotional motivators of customers to buy additionally, the programs will show participants how to adapt their communication style and build relationships with customers giving retail front-line staff the tools to deliver an outstanding customer experience, secure trust and confidence and retain a valued customer base.
The Complete Retail Excellence Series includes:
3 Training programs / 6 days of training with all you need to learn or easily train retail teams to:
Frontline Retail Selling Skills
(2 Days)
Learn and practice a professional sales questioning technique to help retail sales teams close more sales effectively and professinally.
Retail Sales Planning & Forecasting
(2 Days)
Perform basic retail sales planning and forecasting to set and achieve sales targets and plan best utilization of all assets and resources.
Passionate Retail Experts
(2 Days)
Understand logical & Emotional reasons customers buy and provide passionate, friendly service that wins customers' hearts.
- 2 Day training program
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This course was delivered to a major multi-national telecommunication company’s retail employees over 85 retail outlets and generated significant measurable sales results.
By the end of this training course participants will be able to
Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.
Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.
Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.
Use a powerful sales questioning technique.
Overcome common objections and close the sale.
Make the best out of each interaction with every customer.
Share lessons from Joe Gerard, the retail sales legend.
Random Samples
Frontline Retail Selling Skill
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store’s key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This program also includes several activities, exercises, bonus forms and job aids designed to help you prepare your store's complete forecast and sales plan back on the job.
By the end of this training course participants will be able to
Explain what forecasting is and why it is important for your store.
Create a sales forecast for your retail store.
Identify and analyze your retail store's key performance and profitability indicators.
Develop your retail store's main sales strategy and specific sales tactics.
Organize and plan store resources for the most efficient utilization.
Explain retail planning best practices.
Build a plan to manage staffing and resources.
Plan more effectively and avoid unforeseen problems.
Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.
Identify potential obstacles that might impact store performance and develop contingency plans.
Analyze problems that arise, alter plans and take corrective actions.
Random Samples
Retail Sales Planning & Forecasting
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to
- Adapt their communication style.
- Question customers around lifestyle needs.
- Build trusting, long term relationships.
- This program also includes several activities, exercises, bonus forms and job aids designed to help you prepare your store's complete forecast and sales plan back on the job.
By the end of this training course participants will be able to
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop different angry customer diffusion techniques.
Random Samples
Passionate Retail Experts
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
The fully customizable
3 program training package includes:
- Powerful opening icebreaker that establishes the link between sales and service.
- Best practice theory exploration.
- Facilitator-led group discussions.
- Self-discovery activities.
- Game-based learning.
- Practice exercises.
- Pre-training assignment.
- Retail management and marketing best practices.
- Hands-on activities that use your store information.
- Facilitator-led group discussions.
- Contingency planning scenarios.
Buy now and get the following
bonus materials:
Daily Store
Checklist
Store Forecast
Data Worksheet
MicroSoft Excel
ForecastingTool
Store Planning
Checklist
Personality Types
Self Assessment
Monthly Store
Planning Worksheet
Store Manager Coaching
Assessment Form
Buy now & download instantly the "Retail Excellence series®" with all 3 complete training programs (6 training days)
Retail Sales Planning and forecasting
Front line retail selling skills
Passionate retail experts
Review Game Included In Every Training Material Package
End your Training Course
on a high Note
End your training course on a high note with a fun competition to review your delegates’ understanding and retention.
Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.
Watch This Short Video
Great Value
For Money
| Retail Sales Planning and forecasting | $179.95 |
| Front line retail selling skills | $179.95 |
| Passionate retail experts | $179.95 |
| Total / Regular Price | $539.85 |
| Complete Retail Excellence Series® You Only Pay | $349.95 |
| You Save | $189.90 |
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Instantly
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with the most cost effective solution
to your training needs
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All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
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