Retail Excellence Series®

Pay for 2 Get 1 Free

3 Complete Courseware Packages in One

Now: $349.95 Regular: $539.85

Now, you can get the complete "Retail Excellence Series®"
with everything you need to develop a professional front line retail team

The perfect training and development solution for front line retail staff as well as retail supervisors and managers. A series of three comprehensive training programs that help front line retail staff understand both the logical and emotional motivators of customers to buy additionally, the programs will show participants how to adapt their communication style and build relationships with customers giving retail front-line staff the tools to deliver an outstanding customer experience, secure trust and confidence and retain a valued customer base.

The sales techniques introduced will enhance front line retail staff’s ability to connect, overcome objections and close sales confidently and effectively in order to deliver commercial objectives. In addition to the two sales and customer service skills programs for customer facing staff, the set includes a two day retail sales planning and forecasting program that empowers retail managers with a step by step process to create a complete retail sales forecast and sales plan with specific tactics for improving their overall retail store performance.

The Complete Retail Excellence Series includes:

3 Training programs / 6 days of training with all you need to learn or easily train retail teams to:

Frontline Retail Selling Skills

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.

Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to

By the end of this training course participants will be able to

Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.

Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.

Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.

Use a powerful sales questioning technique.

Overcome common objections and close the sale.

Make the best out of each interaction with every customer.

Share lessons from Joe Gerard, the retail sales legend.

Random Samples
Frontline Retail Selling Skill

Retail Sales Planning & Forecasting

This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store’s key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.

Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to

By the end of this training course participants will be able to

Explain what forecasting is and why it is important for your store.

Create a sales forecast for your retail store.

Identify and analyze your retail store's key performance and profitability indicators.

Develop your retail store's main sales strategy and specific sales tactics.

Organize and plan store resources for the most efficient utilization.

Explain retail planning best practices.

Build a plan to manage staffing and resources.

Plan more effectively and avoid unforeseen problems.

Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.

Identify potential obstacles that might impact store performance and develop contingency plans.

Analyze problems that arise, alter plans and take corrective actions.

Random Samples
Retail Sales Planning & Forecasting

Passionate Retail Experts

This two day program is designed for retail front line agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment and understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will manage challenging customer interactions and relationships to deliver outstanding service, secure trust and confidence as well as retain a valued customer base.

Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to

By the end of this training course participants will be able to

Link what customers value to what successful retail agents need to be.

Understand the importance of making a great first impression.

Demonstrate body language that engages others.

Understand that intensity comes from emotions.

Develop different angry customer diffusion techniques.

Random Samples
Passionate Retail Experts

The fully customizable
3 program training package includes:

FULLY SCRIPTED TRAINER GUIDE, PARTICIPANT REFERENCE WORKBOOK POWERPOINT SLIDE PRESENTATION

Powerful opening icebreaker that establishes the link between sales and service.
Best practice theory exploration.
Facilitator-led group discussions.
Self-discovery activities.
Game-based learning.
Practice exercises.
Pre-training assignment.
Retail management and marketing best practices.
Hands-on activities that use your store information.
Facilitator-led group discussions.
Contingency planning scenarios.

Buy now and get the following
bonus materials:

Daily Store
Checklist

A handy retail store checklist to ensure you got all your store assets and resources covered.

Store Forecast
Data Worksheet

A useful data sheet to collect all the data needed to create your first store forecast. An easy way to create a complete store sales forecast.

MicroSoft Excel
ForecastingTool

A free useful excel tool to display your data graphically and gain more insight into what your forecast data is telling you.

Store Planning
Checklist

A handy checklist that ensures you have all the data needed to put your complete store plan together.

Personality Types
Self Assessment

A self assessment tool to find out your general personality type and behavioral style.

Monthly Store
Planning Worksheet

An easy to use worksheet to create your overall retail store yearly plan including your forecast backed sales targets and align your resources and specify action steps for achieving your overall short term and strategic goals.

Store Manager Coaching
Assessment Form

A very useful tool for store managers who take the development of their teams seriously and want to help them improve.This (customizable) coaching tool can be used by store managers and team leaders to be able to observe their agent's performance.

Buy now & download instantly the "Retail Excellence series®" with all 3 complete training programs (6 training days)

Retail Sales Planning and forecasting

Front line retail selling skills

Passionate retail experts

Review Game Included In Every Training Material Package
End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.

Watch This Short Video

Great Value

For Money

Why is getting the "Complete Retail Excellence Series®" a great deal versus buying separate programs?

Retail Sales Planning and forecasting	$179.95
Front line retail selling skills	$179.95
Passionate retail experts	$179.95

Total

$539.85

Complete Retail Excellence Series® you pay	$349.95
You Save	$189.90

3 Complete Courseware Packages in One

Now: $349.95 Regular: $539.85

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Comprehensive & Well-structured
Training Course Design Documents

Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.

Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.

Training Concepts & Models
that Achieve Measurable Results

Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.

Affordable professionally designed
customizable training materials

You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.

For
Trainers

Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.

Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.

Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer

For
People Managers

As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.

Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.

Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.

Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.

Customize Your Training Package
To Suit Your Requirements

All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.

Add Standalone
Modules

Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.

Let Your Delegates Grow With
Activities, Exercises And Games

All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.

Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.

Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.

All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.

Read Our
Testimonials

Jennifer Kelly

Instructional Developer and Trainer, Canada

My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!

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Atlanta, Georgia USA

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I will return to your website as needed and will recommend your products and services to fellow consultants.

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Registered Corporate Coach™, Cuyahoga Falls, OH USA

I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.

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Corporate Trainer, Italy

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Team Leader,EU Support to Civil Society Project

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innov8 Performance Limited, UK

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

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Sales Marketing trainer

TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

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Professional Inspirations Ltd. UK

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Trainer and Consultant

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Dubai, UAE

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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!

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Retail Excellence Series®