Call Center Excellence Series®
- Are you a call center trainer looking for quality training materials that will truly benefit your agents?
- Are you a call center manager or supervisor and want to develop your agents?
Now: $449.95 Regular: $719.95
Great Value
For Money
Buy now & instantly download the complete "Call Center Excellence series®" with 4 complete courseware packages and SAVE (Programs can also be sold separately)
Call center development training programs for agents
Best practice tips & techniques for improved performance
Packed with skill practice activities & exercises
Complete training solution for call center teams
Do agents have difficulty handling angry callers?
Do agents have a high AHT - Average call handling time?
Want to improve agents' telephone customer service skills to provide a better customer experience?
Have a debt collection team & want to improve their telephone debt collection skills?
The complete "Call Center Excellence Series®" has all you need to run a set of professional development training programs for call center agents.
Follow the well-structured format & Deliver a powerful training.
Enliven your training with numerous activities to tackle fundamental key points.
Logically structured standalone modules.
Take charge of developing your agents.
Pick out key learning points & Energize team meetings or huddles to stress on & develop specific skills.
Easily customize & tailor further to match your specific training objectives.
The Complete Call Center Excellence Series® includes:
Plus
Call control
(2 Days)Plus
Find a way to say YES!
(2 Days)Plus
Successful Telephone Debt Collection
(2 Days)
The 4 complete easily customizable packages include 4 Training programs with 5 days of training Development for:
- Handling angry and difficult callers - Best practice in dealing with irate callers.
- Call control - Increase agents confidence and control while handling calls & reducing average call handling time.
- Find a way to say YES! - Telephone customer service excellence
- Successful telephone debt collection - with focus on specific best practice debt collection techniques
- 1 Day training program
By the end of this training course participants will be able to
Understand and follow a 3 step process for handling angry callers.
Discover the importance of fixing the caller first before fixing the problem.
Understand the value of complaints and how the best caller experiences can come out of the worst service break downs.
Explore the value of being resilient and having ownership of callers issues and problems.
Random Samples
Handling angry and difficult callers
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
By the end of this training course participants will be able to
Understand the importance of controlling each call with each customer.
Follow a 3 step process to regain control of calls with angry and talkative callers.
Explore 9 different techniques to control calls more effectively.
Utilize the power of questions for better call control.
Random Samples
Call Control
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
By the end of this training course participants will be able to
Understand how their role is instrumental in delivering a high performance customer focused environment.
Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.
Create stronger connections with customer and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.
Random Samples
Find a way to say YES!
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 1 Day training program
By the end of this training course participants will be able to
Follow a step by step debt collection call process.
Increase debt collector’s confidence when handling challenging collection calls.
Understand and practice specific collection call best practice techniques.
Random Samples
Successful Telephone Debt Collection
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
The fully customizable Fully Customizable 4 program training package includes:
- Fully Scripted Training Guide
Best practice theory exploration.
Facilitator-led group discussions.
Self-discovery activity.
Game-based learning.
Practice exercises.
Hands-on activities.
Facilitator-led group discussions.
- Participient Reference Workbook
- Powerpoint Slide Presentation
Buy Now, Download Instantly, Get A Bonus
- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
Review Game Included In Every Training Material Package
End your Training Course
on a high Note
Watch This Short Video
Buy now and download instantly the "Call Center Excellence series®"
with all 4 complete training programs (5 training days)
Great Value
For Money
Handling angry and difficult callers | $179.95 |
Call Control | $179.95 |
Find a way to say yes! | $179.95 |
Telephone debt collection | $179.95 |
Total | $719.95 |
Complete Call Center Excellence Series® | $449.95 |
You Save | $269.95 |
4 Complete Courseware Packages in One
Now: $449.95 Regular: $719.95
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- Choose your training material package
- Add to shopping cart
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Maximize return
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with the most cost effective solution
to your training needs
Deliver fun, Effective And
Professional Trainings Easily!
Great value for a small investment
100% Customizable
Standalone modules can easily be added to enliven your training material
Get new ideas for activities, exercises and games
Fun, competitive review game to end on a high note
Download and get it immediately
Comprehensive & Well-structured
Training Course Design Documents
Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.
Training Concepts & Models
that Achieve Measurable Results
Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.
Affordable professionally designed
customizable training materials
You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.
For
Trainers
Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.
Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.
Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.
Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.
Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!
TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer
For
People Managers
As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.
Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.
Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.
Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.
Customize Your Training Package
To Suit Your Requirements
All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.
Add Standalone
Modules
Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.
Let Your Delegates Grow With
Activitie, Exercises And Games
All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.
All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.
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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.
Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!