Setting Others Up For Success! (Internal Customer Service)
Comprehensive Training Package for Trainers and People Developers

Conduct a Skill Building “Internal Customer Service” Training

Save time with ready-to-use materials, no prep needed.

Clear objectives help trainees know what they’ll achieve.

Adapt to any format: in-person, virtual, or hybrid.

Get high-quality solutions at a budget-friendly price.

Flexible modules let you easily customize the course if needed.

Buy Now

$199.95 
$179.95

Your training Package is instantly downloaded after purchase
Foster Workplace Teamwork

Teach participants techniques to improve workplace teamwork, ensuring better collaboration and synergy.

Master Internal Communication

Equip teams with internal communication skills to foster clear, effective exchanges and reduce misunderstandings.

Enhance Team Performance

Equip participants with tools to boost team performance through targeted improvement strategies.

Why People love our Training Materials?

Transformative training materials that elevate team performance!

Used by major organizations to improve employee performance & achieve measurable results.

What does the training Material Package Include Exactly?

You receive a zipped file instantly upon purchase that includes the following in MS office format

Trainer Guide (58 Pages).

Student workbook (48 Pages).

Slide deck (49 slides).

Listening skills evaluation assessment.

Personality type assessment questionnaire.

Exercise/Activity Sheets

Training support documents (Evaluation sheets, 5 Certificate templates, Training outline document)

22 Bonus activities

Power Point Review Game – An Exciting review challenge to end your training on a high note!

Training Program Overview

Strengthen Communication and Collaboration Within Your Teams

This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today’s competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Our Internal Teams Skills training course is designed to help teams within an organization communicate effectively, collaborate more productively, and resolve conflicts with confidence. This course focuses on building trust, improving team collaboration, and developing problem-solving skills that ensure success in any internal team dynamic.

Training Objectives

By the end of this training Participants will be able to:

Listen, ask questions, and interpret nonverbal messages more effectively.

Set and manage expectations of colleagues and team members.

Communicate assertively.

Adapt their communication style and manage their behavior for more productive work relationships.

Map out workflow between colleagues.

Analyze current workflow and identify how to improve efficiency.

Training Program Outline

Detailed Outline of Topics included in this instant download training materials package

Module 1: Communicate clearly and confidently

– Importance of clear communication – How well do you communicate?

The 5 Basic Principles of communication.

– Focus on Behavior not personality.

– Be Specific.

– Use the power of questions.

– Listen Actively.

– Communicate Assertively.

Module 2: Working Better together

– Importance of working as a team.

– Internal customers are customers too.

– Managing Internal customers expectations.

– Understanding Internal customers behavioral styles.

– The 4 Major behavioral styles and flexing your style.

– Mapping your internal network.

– Giving the message of ‘I Care’ when passing work.

Review Game – Power point Jeopardy style review game to end your class on a high note.

Topics covered in the above outline

Teach internal customer service strategies that empower teams to collaborate effectively and achieve shared goals

1. Effective Team Communication
Learn the key elements of internal communication that drive collaboration and success. This module teaches participants how to communicate clearly, listen actively, and ensure that everyone is on the same page

2. Building Trust Within Teams
Discover how to foster trust and respect among team members. This module focuses on the importance of openness, transparency, and mutual respect in creating a positive team environment.

3. Problem-Solving and Decision-Making in Teams
Equip your team with strategies for problem-solving and making decisions collectively. Participants will learn how to approach challenges systematically and involve all members in the decision-making process.

4. Conflict Resolution for Internal Teams
Master techniques for addressing and resolving conflicts within teams. This module provides participants with tools to manage disagreements, find common ground, and maintain team harmony.

5. Motivating and Engaging Internal Teams
Learn how to keep your team motivated and engaged through recognition, clear objectives, and ongoing support. This module covers techniques for maintaining high levels of team motivation and commitment to shared goals.

What You Get:
• Tools for enhancing team communication, fostering trust, and improving performance.
• Real-world case studies that demonstrate effective teamwork in various settings.
• Instant download access for immediate use.

Benefits:
• Develop strong internal communication skills that improve team performance and productivity.
• Foster a collaborative environment by building trust and mutual respect within your teams.
• Equip your team with effective conflict resolution and problem-solving techniques.
• Gain immediate access to comprehensive, customizable training materials.

Slide Samples

Click for larger images

Trainer Guide Samples

Click for larger images

Workbook Samples

Click for larger images

Quick Tip: Essential Strategies for Trainers

This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.

Bonus - Review Game End your Training on a High Note

Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.

Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.

Fully customizable—adjust questions, images, and more.

Create countless review games for any training program.

Keep your participants engaged and excited until the very last minute.

Setting Others Up For Success! (Internal Customer Service)

Setting Others Up For Success! (Internal Customer Service)

Immediately! Upon payment confirmation, you’ll get an email with download links.
Lifetime access means you can reuse and adapt training materials anytime.

Expertly crafted programs ensure professional-quality training.

Engage with hands-on exercises and real-world scenarios.

Access complete trainer guides, workbooks, and slides.

Start training right away with no extra formatting needed.

Buy Now

$199.95 
$179.95

Your training Package is instantly downloaded after purchase

How it works?

Receive your Training Materials Instantly

Add Your Training Material Package to your Cart
Pay using Debit/Credit Card or PayPal
Instantly Get Your Secure Download link Via Email
You Are Ready to Deliver An AMAZING Training!

Why Buy our Training Materials?

Comprehensive Training Materials

Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.

Customizable and Modular Design

Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.

Expert-Designed for Results

Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.

Engaging, Interactive Learning

Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.

FAQs

The most frequently asked questions around our training materials, for more faq's click the link below

How soon will I receive my training materials?

Immediately! Upon payment confirmation, you’ll get an email with download links.

In what format are the training materials provided?

All files come in MS Office format for easy editing.

Q: Can I get an invoice in my company’s name?

Absolutely! Contact us for an invoice, or modify it through our support team.

Can I view samples of the training materials?

Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.

Can I modify the course materials?

Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.

Is there support after purchase?

Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.

Still have questions?

For more questions, feel free to contact us or click here for our full list of FAQs.

Contact

Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free

Get all our training Packages and Save!

To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our  frequently asked questions, or reach out to us directly for more information.
And don’t miss our testimonials page to see what trainers, business professionals, team leaders, and consultants are saying about their experiences with us!