Ten Best Practice Customer Service Techniques Mini Course
$99.95 $129.95
- Duration: Half day session
- Audience: Customer Service Staff
Video Overview
Watch this video created using some of the slides from the slide deck to get a comprehensive view of the topics covered in this instant download training package
Overview
How to deal with an angry customer?
How to handle the requests for discount in a professional manner?
How to turn negative experiences into positive ones?
These are some of the quick best practice customer service techniques you will be able to easily teach your team with this half-day mini course. Empower your team with ten best practice customer service techniques to professionally deal with some of the most common customer interactions.
Below are the ten techniques that will be covered.
– The service recovery catch
– When dealing with angry customers and customers showing strong emotions
– When you want customers to do something or follow your direction
– When the customer is arguing
– When the customer tells you they are having an issue
– When the customer expresses displeasure
– When turning negative experiences into positive ones
– When customer has been given wrong information
– When we are in the wrong
– When a customer requests a discount
– When a customer threatens to defect to competition
Course Objectives
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
$99.95 $129.95
You will receive a secure link by email to download your purchase immediately after purchase.
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
What’s the difference between full-course packages and mini-course packages?
| What you get | Full-course package | Mini-Course Package |
|---|---|---|
| Duration | Complete 1 – 2 day training program | One session half day |
| Trainer Guide | √ | √ |
| Student Workbook | √ | √ |
| Power point slide deck | √ | √ |
| Self-assessments | √ (select programs) | - |
| Additional Exercise sheets | √ (select programs) | - |
| 22 Bonus activities | √ | - |
| Training support documents (Evaluation form, Certificates, Program Outline) | √ | - |
| Competitive review game | √ | - |
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