Video Overview
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (58 Pages).
Student workbook (66 Pages).
Slide deck (55 slides).
Listening skills evaluation assessment.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
$179.95 $199.95
You will receive a secure link by email to download your purchase immediately after purchase.
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- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
- A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.
Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
Watch This Short Video
Overview
Course Objectives
By the end of this training course participants will be able to:
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop different diffusing techniques for dealing with customers showing strong emotions.
Outline of topics
Module 1 : Customer Motivation:
Discover what customers say about what matters to them in receiving great service.
Link what customers value to what successful retail agents need to be.
Understand that customer behavior is influenced by both logic and emotion.
Explore the logical and emotional motivators of buying from you / using your service.
Module 2 : Rapport = Results:
First impressions.
Explore the attitudes and knowledge of successful retail agents.
Explore the skills of successful retail agents.
Discover how the program will develop retail agents to deliver great sales/service.
Sharpening your rapport.
Module 3 : Non-Verbal communication:
Understand the elements that make up total communication.
Discover some truths and myths about body language.
Demonstrate body language that engages others.
Module 4 : Language of influence:
Language that engages others.
Language that influences others.
Push Vs Pull influencing techniques.
Five basic communication principles.
Focus on Behavior NOT personality.
Being specific.
Use the power of questions.
Listen Actively.
Communicate assertively.
Module 5 : High Intensity interactions:
Understand that intensity comes from emotion.
Explore ‘ What response am I looking for’.
Develop two different diffusion techniques.
Apply and practice.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
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Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
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Peter Morrison
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Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
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