Telephone Skills - Self Assessment

In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.

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You can take the “Evaluate Your Telephone Skill”

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Below are some good telephone etiquette guidelines:

•  Identify yourself
•  Apologize for delays - even the little ones
•  Take notes when you take a message for someone, don't rely on memory
•  Organize your thoughts before you speak
•  Speak clearly, be positive, cheerful and upbeat
•  Never hang up before others, especially customers
•  Summarize and recap the call
•  Thank people for calling.