5 Ways to Prepare Your Training Business For The New Year
5 Ways to Prepare Your Training Business For The New Year
- Free Trainer Tips
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- Last Updated: 30 July 2021
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December is a crucial month to reflect on what went well for your training business in the past 12 months and prepare for the new year. Taking the time to lay out and define your goals for the upcoming year, and putting together a comprehensive action plan, has the potential to supercharge your business so when the clocks strikes twelve on January 1st, you feel ready and raring to go.
So, where to start?
Reflect on the last year
Much like Mr. Scrooge in A Christmas Carol, before you can move forwards it is essential to look back. It may be tempting to forge onwards with new goals and new plans right off the bat, but if you don’t reflect on what went well and what didn’t go well for your training business, it’s entirely possible you’ll end up stumbling on the very same hurdles in 2019.
If you set goals for your business at the end of last year, where are you in relation to them now? Did you reach them, fall short, or abandon them entirely? How has your business changed over the last year? Are your priorities still the same?
By reflecting in this way, you can begin to form an idea of what your priorities are now, and begin forming a comprehensive roadmap for the twelve months ahead.
Set Goals
Every training business will have different goals dependent on a number of factors, but if you have reflected thoroughly on the past year, you should now have an idea of where you want to take your organisation in the next year.
That’s where goal setting comes in.
Goals are the foundation on which you build your business, so it’s extremely important that they are SMART. That’s: specific, measurable, attainable, realistic and timebound.
‘I want to make more money next year’ is not a SMART goal. Vague and undefined, it does not give you a target to work towards – monetary or time related.
‘I want to turn over 35% more profit than last year by the end of Q3 next year’ is a SMART goal.
Set yourself four or five goals for the upcoming year. Once you have those in place, you can start to form a plan on how you are going to achieve them in the allotted time.
Get Organised
The old saying goes: “Fail to prepare, prepare to fail” and a large part of getting ready for success in 2019 is making sure you’re organised.
Take some time to check that your training and health and safety certificates are up-to-date, and you are remaining compliant with all the legislation relevant to your training business.
This will ensure you start off on the right foot when next year comes around. Not only this but be sure to diarise any important dates. Put them into your calendar and set alarms for a few days before so you’re not caught short at the last minute.
Refresh Your Environment
An organised and clean training environment can energise you, your staff, and your learners. Whether you deliver online training or location-based, it’s time to give your surroundings a spring clean.
If you have a physical space, it’s important to make sure it is organised and clean. That way, when you return after the holidays, everyone is able to focus on their goals (including you!). If you deliver training via a website or other online client, could it do with a spring clean? Get rid of adverts for courses you no longer deliver, or that are fully booked and ensure you have all of the literature prepared for upcoming courses. This will make sure you hit the ground running on your return.
Finally, make sure your e-mail inboxes are decluttered and organised. Having a robust system in place will stand you in good stead for when courses resume in the new year. Especially if you’re bound to be inundated with e-mails from learners and staff on day one back in the office!
Ask for Testimonials
Nothing speaks louder about your training business than testimonials from ex-learners. As people start to wind down for the holidays, now is the time to reach out to them and ask for a recommendation, or a few words on their experience with your organisation.
Put together a survey or list of questions that can be sent out to customers via e-mail. Think about what parts of your training business you’d like them to highlight (e.g. value for money, efficiency, effectiveness, progression opportunities).
You can then use the completed questionnaires across the whole business as a way of enticing new learners to enrol on your courses.
So there you go, 5 ways to prepare your training business for 2019. Sure, it’s important to take the opportunity to enjoy any downtime you may get around this time of year but resting on your laurels won’t get things done in the long run.
Quiet reflection and time to define your goals for the upcoming year are absolutely essential to getting ahead, and making sure you’re organised will make sure your best foot is going forward as we enter the new year.
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The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
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Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.
Find a way to say YES! (Telephone customer service)
This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business.
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Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS.
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The sophisticated ability of humans to influence and be influenced by each other is probably one of the key foundations of the evolutionary success of our species. It’s an essential part of human communication and a powerful tool in both the personal and professional lives of people of all sorts. We all need to use the art of influencing others in some aspect of our lives...
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The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results. This two day activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical success...
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This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
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A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
Coaching People For Better Performance
In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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