What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format
Trainer Guide (66 Pages).
Student workbook (69 Pages).
Slide deck (46 slides).
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
$179.95 $199.95
You will receive a secure link by email to download your purchase immediately after purchase.
Buy Now, Download Instantly, Get A Bonus
- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
- A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.
Competitive review game
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds…etc. Save as a new file & create 100’s of other review games for any training materials or program to always end your training program on a high note.
Watch This Short Video
The new Virtual trainer guide is scripted for both a Facilitator & a producer.
Overview
Course Objectives
By the end of this training course participants will be able to:
Handle initial contact and business introductions professionally and confidently.
Create and maintain an impression of credibility, power and efficiency during business meetings.
Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
Gain practical tips on handling the most important issues related to professional workplace attire.
Follow key guidelines of proper written communication etiquette.
Display proper attention to etiquette, protocol and manners of formal business dining.
Outline of topics
Module 1: Professional Business Introductions:
Proper business introductions and making a great first impression.
The proper handshake.
Social and business introductions.
Business cards and introductions.
Etiquette status cards skill practice activity.
Module 2: Business Meetings Etiquette:
Are meetings a waste of time?
General business etiquette guidelines..
Arriving early and arriving late.
Seating etiquette considerations.
Module 3: Telephone Etiquette:
First impressions – Activity.
Preparing before you call.
Telephone etiquette and protocol considerations within a business setting.
Basic telephone etiquette.
Module 4: Business Attire:
The importance of proper business attire.
Proper business attire for women.
Proper business attire for men.
What exactly is “Business Casual”?
Module 5: Business Correspondence Etiquette:
Written communication etiquette guidelines.
E-mail etiquette.
Before you hit “Send”.
Module 6: Business Dining Etiquette:
Business meals pre-planning arrangements.
The seating dilemma.
The ordering dilemma.
Table set-up scramble – activity.
Handling formal dining mishaps.
Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!
Training Material Samples
Slide Samples
Trainer Guide Samples
Workbook Samples
The Fully Customizable Training package includes
- Fully Scripted Training Guide
- Participant Reference Workbook
- Powerpoint Slide Presentation
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Instantly
- Choose your training material package
- Add to shopping cart
- Pay using any major debit or credit card or using Paypal
- You will be taken to a download page to instantly download your purchase
- You will also receive your download links by email
- Unzip the file/s and get all your documents in MS office format
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Comprehensive & Well-structured
Training Course Design Documents
Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.
Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.
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Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.
Affordable professionally designed
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You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.
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Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.
Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.
Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.
Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!
TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
Peter Morrison
Sales & Marketing trainer
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As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.
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Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.
Customize Your Training Package
To Suit Your Requirements
All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.
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Modules
Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.
Let Your Delegates Grow With
Activities, Exercises And Games
All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.
Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling calls , handling angry callers and telephone debt collection.
Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.
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