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Anger Management & Positive thinking

Action Centered Leadership
Any group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities to make the perfect leader in all situations. It is therefore important to look at the actions a leader has to take to be effective.

 

The Skill Vs Will Matrix
The Skill vs. Will matrix is a tool to help you identify the best management approach to use with a certain team member. It can be a powerful tool and this power comes from its simplicity, it’s based on only two metrics: their “skill” and their “will” levels.

 

Manager Vs Leader
Management and Leadership are often interchanged within the business world; however, they are two very distinct skill sets.

 

Effective goal setting
Setting goals and objectives is the number one task you should do if you didn’t already to take charge of both your professional and personal life, take the wheel and get out of the backseat. Setting goals and objectives not just to enhances your career or quality of life cause lets face it you can’t get what you want if you don’t know what you’re going for.

 

SMART goals
Find out what SMART goals are and how to turn your goals to be more specific, measurable, achievable, realistic and time bound.

 

Are you micromanaging?
People managers sometimes think they are indispensible, or feel that to get it done right i got to do it myself or its faster if i do it myself, the excuses are endless.

 

Managing Up
Many people do not take seriously the need to “manage up”;or at least they do not believe they can have any significant influence over their relationship with their boss which is tottally untrue.

 

Preparing a business plan
A business plan sets out what a business or an individual intends to achieve and how it will be achieved, in order to attract any investment required.

 

Steps to Evaluate your staff
One of your most important tasks as a manager is to create a process for properly evaluating your staff members. It may not instantly come to mind when talking about appraisals but one of the most important goals of appraisals is to motivate employees. It just gives you an idea how far off course most appraisals are run and thought of nowadays.

 

Steps to discipline employees
This article outlines discipline steps that are listed in order of least to most severe. use the least severe step that results in the behavior you want. If that step doesn’t do the trick, move down the list to the next step:

 

Make your meetings work
Are you attending too many meeting? are they a waste of time with no real purpose and a few decisions actually come out of them? that is actually the case in many organizations.

 

Managing teams performance
There is no question about the importance of teams in organizations today that’s why as a manager to be aware of managing their performance has never been as important as it is now.

 

What to watch out for when evaluating employees
If you are a people manager then the largest chunk of your responsibility is both to enhance and evaluate the performance of your people, but evaluating people can be tricky, managers need to be aware of the following common mistakes and traps when evaluating employees performance. Read this article to find out more.

 

Situational Leadership
The Situational Leadership method from Kenneth Blanchard & Paul Hersey holds that managers must use different leadership styles depending on the situation.

 

Leaders and Corporate culture
The concept of organizational culture is a relatively new one. Organizational cultures, like other human cultures, include particular types of artifacts, special values, and common beliefs and assumptions.

36 Full Courses & 6 Mini Courses.

34 Full Courses & 6 Mini Courses

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Are You a
Visual, Auditory or Kinaesthetic ?

How well do you
cope under
pressure? .

Are You A
people person?
.

Forward looking, or
Stuck in a time
warp?

How content
are you?
.

How soft-centred
are you?
.

Find Out
Your Leadership
Style

How
Emotionally intelligent are You ?

Train The Trainer + Presenting With Impact

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Retail Excellence Series

Retail Excellence Series®

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Frontline Retail Selling Skills

Retail Sales Planning & Forecasting

Passionate Retail Experts

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Sales excellence series

Sales excellence series®

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Sales Management

Professional Selling Skills

Sales Territory Planning & Routing

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Call Center Excellance Series

Call Center Excellence Series®

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Handling angry and difficult callers

Call control

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Successful telephone debt collection

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Communication Excellence Series

Communication Excellence Series®

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Communicating with clarity and impact

Negotiating for results

Conflict resolution

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Customer Service Excellence Series

Customer Service Excellence Series®

5 Complete Courseware
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Vision, Energy & Passion To Serve

Pathways to service excellence

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Passionate Retail Experts

Setting others up for success

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Training packages

This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

Price: $199.95 $179.95

No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.

Price: $199.95 $179.95

A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams.

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High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

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Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

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Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

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Activity
/Exercise Sheets

Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.

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Additional
Support Documents

To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.

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Job Aids
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Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)

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