Keep a happy and passionate attitude by figuring out what gives you energy and using techniques to boost your energy levels.
Control the flow of the conversation and employ statement-question techniques to enhance customer comprehension & provide proactive customer service.
Improve listening skills & recall customer information to gain a deeper understanding of their requirements and to increase customer satisfaction.
Develop effective techniques for acknowledging & concluding a conversation in order to leave a favourable impression & develop confidence in customers.
Identify customer characteristics using profiling techniques & adapt communication strategies to effectively engage various customer groups. Also, develop the ability to manage strong emotions during consumer interactions & to negotiate solutions that benefit both parties.