Slide Samples
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Quick ways to sharpen your rapport with customers
Take a genuine interest in getting to know what's important to the other person. Start to understand them rather than expecting them to understand you first
Pick up on the key words, favorite phrases, and way of speaking that someone uses and build these into your conversation
Notice how someone likes to handle information. Do they like lots of details or just the big picture? As you speak, feedback information in this same portion size
Adopt a similar stance to them in terms of body language, gestures, voice tone and speed
Respect the other person's time, energy, favorite people, and money. They are important resources for them
