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Quick ways to sharpen your rapport with customers

Take a genuine interest in getting to know what's important to the other person. Start to understand them rather than expecting them to understand you first

Pick up on the key words, favorite phrases, and way of speaking that someone uses and build these into your conversation

Notice how someone likes to handle information. Do they like lots of details or just the big picture? As you speak, feedback information in this same portion size

Adopt a similar stance to them in terms of body language, gestures, voice tone and speed

Respect the other person's time, energy, favorite people, and money. They are important resources for them

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