Assertiveness profile and scoring
Assertiveness
Profile and Scoring
Assertiveness is defined as upholding one’s own integrity and dignity whilst at the same time encouraging and recognising this behaviour in others.
In assertiveness we balance the needs of others with our own. We treat others as we wish to be treated. When necessary we can choose whether to give priority to the needs of others or choose to give greater consideration to our own needs.
Try this Assessment test
You can take the “Assertiveness profile and scoring”
SUBMISSIVE/NON-ASSERTIVE : When we put all the needs of others before our own
AGGRESSIVE : When we put personal needs before those of others
ASSERTIVE : When we balance our needs and those of others and act according to the priorities as we see them
The Non-assertive Person:
● Is reluctant to express own opinions, and particularly, feelings
● Often feels used by others
● Keeps quiet when others take advantage
● Refrains from complaining when services or products are not up to standard
● Finds it difficult to refuse the requests of others for time or resources
● Acquiesces in the views and desires of the majority even though these conflict with personal wishes
● Frequently makes compromises in the interests of harmony
● Is unwilling to inconvenience people for the things he or she wants
● Is submissive in the presence of aggressive behaviour
● Prefers to keep own views private
Common reasons we give ourselves for not being assertive:
Fear of upsetting others
There is a myth in interpersonal relations that goes like this. If you sacrifice enough, work hard enough, care enough, forgive enough, other people will give you their approval. It gets worse. If you don’t gain their approval it is because you are not giving up enough, working hard enough, caring enough, etc.
Fear of rejection
This is the extreme version of fear of upsetting others. If we upset someone by asking for what we want, we fear they will withdraw their regard for us and reject us altogether
Feeling responsible for the other person
There is a real difference between hurting someone and someone feeling hurt. You are not responsible for their feelings; if they ‘feel’ hurt because of a reasonable need that you have, then that is their choice.
This is totally different from a situation where, through aggressive behaviour, you hurt someone by abusing their rights, taking deliberate advantage or by not respecting them as a person.
Inappropriate inner voices
This occurs when the rules by which we live have been determined by others, usually during childhood, and we still operate by them.
The aggressive person
● Frequently argues with others
● Frequently gets angry and thinks that others need to be put in their place
● Has no difficulty in complaining when receiving poor quality products or services
● Usually gets own way in situations
● Expects others to accommodate own time schedules
● Has strong views on many subjects and has no difficulty in expressing them
● Easily and frequently finds fault with others
● Continually works to personal agendas at the expense of others
● Rarely feels aware of the needs or feelings of others
● Competes with others and is angry if not successful
AGGRESSION
Aggressive individuals are essentially selfish. They know what they want and like, and disregard the needs of others in satisfying their own needs.
Aggressive people think of themselves as superior beings. They think they are OK and the rest of the world is not. They voice their opinions and needs, and behave as if others do not matter.
The origin for aggressive behaviour is complex. Perhaps as small children aggressive people discovered they could get what they wanted, and subsequently developed behaviour around this inappropriate, albeit successful, behaviour. Sometimes aggressive behaviour is an over-correction of being too passive, or it could be an inappropriate way of dealing with anger.
The assertive person
● Is able to express desires and feelings to others
● Is able to converse and work well with people at all levels
● Is able to appreciate the views of others and accept any that appear more reasonable than their own
● Is able to disagree with someone yet retain their friendship and respect
● Is aware of the needs and desires of others
● Is able to make concessions to others without feelings of inadequacy
● Is able to express a concern or a need with minimum embarrassment to both parties
● Is able to control feelings and emotions even in difficult or emotionally charged situations
● Is able to refuse a request without feeling guilty or obliged
● Is able to ask for what he or she wants and can insist on legal entitlements without becoming emotional Psychological advantages of Assertive behavior
● You can put limits on your own behaviour and that of others
● You can enjoy a realistic outlook on what is possible for you and what is not
● You are not adversely affected by rude or impolite people
● You are able to rejoice at your successes and accept your failings
● You can always be in control of your own behaviour and not be pushed into a rage or forced into submission
34 Full Courses & 6 Mini Courses
Get all available programs
& save ...!!
Price: $4499.95 $2995.95
Great Value For Money
Read More
Are You a
Visual, Auditory or Kinaesthetic ?
How well do you
cope under
pressure?
.
Are You A
people person?
.
Forward looking, or
Stuck in a time
warp?
How content
are you?
.
How soft-centred
are you?
.
Find Out
Your Leadership
Style
How
Emotionally intelligent are You ?
+ |
The Presenter-Trainer Package®
Train The Trainer
Presenting With Impact
Price: $359.95 $299.95
SAVE $59.95
Read MoreRetail Excellence Series®
3 Complete Courseware
Packages in 1
Frontline Retail Selling Skills
Retail Sales Planning & Forecasting
Passionate Retail Experts
Price: $539.855 $349.95
Pay for 2 Get 1 Free
Read MoreSales excellence series®
3 Complete Courseware
Packages in 1
Sales Management
Professional Selling Skills
Sales Territory Planning & Routing
Price: $539.855 $349.95
Pay for 2 Get 1 Free
Read MoreCall Center Excellence Series®
4 Complete Courseware
Packages in 1
Handling angry and difficult callers
Call control
Find a way to say YES!
Successful telephone debt collection
Price: $719.95 $449.95
Pay for 2 programs and Get 2 programs Free
Read MoreCommunication Excellence Series®
4 Complete Courseware
Packages in 1
Communicating with clarity and impact
Negotiating for results
Conflict resolution
Presenting With Impact
Price: $719.95 $449.95
Pay for 2 programs and Get 2 programs Free
Read MoreCustomer Service Excellence Series®
5 Complete Courseware
Packages in 1
Vision, Energy & Passion To Serve
Pathways to service excellence
Find a way to say YES!
Passionate Retail Experts
Setting others up for success
Price: $899.75 $599.95
Pay for 3 Get 2 Free
Read More
Instant Download
Training packages
Price: $199.95 $179.95
No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.
Price: $199.95 $179.95
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams.
Price: $199.95 $179.95
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)