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Passionate Retail Experts
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Each one of us has his own way of dealing with and reacting to a conflict situation. Depending on our personality and background, those different reactions are usually one of five main strategies or styles of dealing with conflict. The five strategies are: Collaborating, Competing, Avoiding, Harmonizing and Compromising. click the link below to take a quick quiz to find out your dominant conflict resolution strategy and also get an explanation of each of the different conflict handling styles.
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Training Articles
Preparing and Structuring ...
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Greeting Customers ...
Greeting customers , your crucial first impression Whether you are in a retail store, ...
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APAC Model for handling objections : An objection is good news. When a customer ...
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Nige O'Shea FIMI, Professional Inspirations Ltd. UK
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
Craig Hines, innov8 Performance Limited, UK
Alan Lloyd, Team Leader,EU Support to Civil Society Project
