FeedBack Practice
Activity - Communication skills - Feedback Practice
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This is a good activity to help you give an overview of effective and ineffective feedback the activity is helpful in practicing giving effective feedback.
Print out the 20 sentences below and use the criteria for effective feedback below to debrief after running the activity.
Instructions to participants:
Circle the number of each sentence that you think meets the criteria for helpful feedback (not necessarily perfect, but OK) For the rest of the questions, see if you can figure out the criterion that has been actively violated. Put that criterion in front of the sentence. You may find more than one.
1. | “I’m really confused over what you just said about my work”. | |
2. | “Now I don’t want you to get upset about what I’m going to say, but….” | |
3. | “When you interrupt me like that, it makes me want to stop talking to you”. | |
4. | “It really doesn’t matter to me, but a lot of people would really be upset with what you just did”. | |
5. | “You’re really overreacting to what I just said”. | |
6. | “Your problem is that you just don’t like yourself”. | |
7. | “I have some feedback for you and I’ve got to give it to you for your own good.” | |
8. | “When you continue to talk so softly, even after I’ve said I have trouble hearing you, I get frustrated and want to end the conversation”. | |
9. | “You’ve just offended every person in this group”. | |
10. | “You appear to be frowning, and I’m confused about what just happened.” | |
11. | “From the way you needle people, you must have a need to get even with the world”. | |
12. | “I could work with you more easily if you had a better sense of humour”. | |
13. | “Why do you do things like that?”. | |
14. | “Do you understand what I mean when I say you’re sending me a double message?”. | |
15. | “Charlie, how does it make you feel when Tom keeps coming late to meetings?” | |
16. | “I’m going to be open with you, level with you: I think you’re a fathead”. | |
17. | “I wish you’d stop trying to run things around here”. | |
18. | “How do you think it makes me feel when you say things like that?” | |
19. | “That kind of adolescent behaviour won’t get you anywhere around here”. | |
20. | “And another thing. I’m sick and tired of you calling me “Honey”. |
CRITERIA FOR EFFECTIVE FEEDBACK
Following are 10 criteria for effective feedback. You may not need to concern yourself with all of them and may find yourself focusing on a cluster of 4 or 5 which are problems for you. Also, there is a list of opposites – things we do which are not effective.
EFFECTIVE FEEDBACK | INEFFECTIVE FEEDBACK | |
1 | Describes the behaviour which led to the feedback- ‘You are finishing my sentences for me…’ | Uses evaluative / judgmental statements- ‘You’re being rude’. Or generalised ones- ‘you’re trying to control the conversation.’ |
2 | Comes as soon as appropriate after the behaviour – immediately if possible, later if events make that necessary ( something important going on, you need time to cool down etc) | Is delayed, saved up, and dumped. Induces guilt and anger in the receiver, because after time there is not usually anything he can do about it. |
3 | Is direct, from sender to receiver | Indirect, ricocheted- Tom, how do you feel when Jim cracks his knuckles? – also known as let’s you and him fight |
4 | Is owned by the sender, who uses ‘I’ messages and takes responsibility for his thoughts, feelings, reactions. | Ownership is transferred to ‘people’, ‘the book’, ‘upper management’, etc. |
5 | Includes the senders real feelings about the behaviour, insofar as they are relevant to the feedback- ‘I get frustrated when I’m trying to make a point and you keep finishing my sentences.’ | Feelings are concealed, denied, misrepresented, distorted. One way to do this is to ‘transfer ownership’. Another way is to smuggle the feelings into the interaction by being sarcastic, sulking, competing to see who’s right, etc. |
6 | Is checked for clarity, to see that the receiver fully understands what’s being conveyed. | Not checked. Sender either assumes clarity or – fairly often- is not interested in whether receiver understands fully. |
7 | Asks relevant questions which seek information, with the receiver knowing why the information is sought and having a clear sense that the sender does not know the answer. | Asks questions which are really statements-‘Do you think I am going to let you get away with that?’ or which sound like traps- ‘Do you behave that way at home too?’ |
8 | Specifies consequences of the behaviour – present and/or future- ‘If you keep finishing my sentences I won’t want to spend much time talking to you in the future’. | Provides vague consequences- ‘That kind of behaviour is going to get you into trouble’. Or specifies no consequences- ‘you shouldn’t do that’. |
9 | Is solicited or at least to some extent desired by the receiver. | Is imposed on the receiver, often for his own good. |
10 | Refers to behaviours about which the receiver can do something, if he wants to. | Refers to behaviours over which the receiver has little or no control |
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The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
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Making the move from industry to classroom is difficult for many new college instructors. Your day is not your own anymore – each moment is about focusing on the adult learners in your classroom. You may be used to clocking into a 9 to 5 job but teaching in a college is much different: you’ll need to know how to manage your time, prepare lesson plans, develop assignments and tests, and how to evaluate your students.
Administrative Assistant Skills
This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
Anger Management
We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
Building High Performing Teams
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
Coaching People For Better Performance
In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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