Call Center Excellence Series®
- Are you a call center trainer looking for quality training materials that will truly benefit your agents?
- Are you a call center manager or supervisor and want to develop your agents?
$449.95 $719.95
Great Value
For Money
Empower Your Call Center Agents Now!
- Get 4 Complete Training Programs to Enhance Performance – Download Instantly.
Boost Call Center Efficiency Today!
- Equip Your Team with Proven Techniques to Improve Call Handling and Customer Service.
Transform Your Call Center Operations!
- Download 4 Customizable Training Packages Focused on Handling Difficult Callers, Call Control, and More.
Purchase Now and Get Immediate Access to the Entire "Call Center Excellence series®" – Includes 4 Complete Courseware Packages at a Discounted Rate! (Individual Programs Also Available for Purchase)
Enhancing Handling of Challenging Callers
Streamlining AHT (Average Call Handling Time)
Elevating Telephone Customer Service Skills for Enhanced Customer Experience
Strengthening Debt Collection Skills for Specialized Teams
Unlock a Full Suite of Professional Development Training Programs for Call Center Agents with the Comprehensive "Call Center Excellence Series®"
- Experience exceptional value with our four engaging, hands-on, and highly impactful training programs. These comprehensive packages are designed to equip call center agents and anyone handling sales or service over the phone with essential skills, practice, and effective techniques.
- Putting a significant emphasis on telephone customer service, participants will learn to leverage their voice for better customer engagement, exude energy and dedication, and master positive phrasing to establish a genuine connection. They will also build confidence and adeptness in handling challenging callers.
- Our set includes a best practice training program that guides participants on maintaining control of each call, from its initiation to conclusion. Additionally, there's a dedicated one-day program that unveils the tips and techniques employed by seasoned telephone debt collectors.
The Complete Call Center Excellence Series® includes:
Explore four comprehensive, easily adaptable packages encompassing a total of five days of training development:
Handling angry and difficult callers
(1 Day)
Handling Angry and Difficult Callers: Learn best practices in handling irate callers effectively.
Call control
(1 Day)
Mastering Call Control: Enhance agents' confidence and control in call handling, while reducing average call handling time.
Find a way to say YES!
(2 Days)
Find a way to say ...YES! Empower agents to consistently deliver excellence in customer service over the phone.
Successful Telephone Debt Collection
(1 Day)
Successful Telephone Debt Collection: Focus on specialized, best-practice debt collection techniques for successful outcomes.
- 1 Day training program
By the end of this training program participants will be able to:
Master a 3-step procedure for effectively managing irate callers.
Recognize the priority of addressing the caller's concerns before resolving the underlying issue.
Appreciate the significance of complaints, and how they can lead to exceptional caller experiences, even in the aftermath of service breakdowns.
Embrace resilience and take ownership of callers' issues and challenges.
Random Samples
Handling angry and difficult callers
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 1 Day training program
By the end of this training program participants will be able to:
Recognize the significance of maintaining control during interactions with customers.
Implement a 3-step approach to reestablish control in conversations with irate or overly talkative callers.
Investigate nine distinct techniques for enhancing call control.
Harness the potential of well-structured questions to bolster call management.
Random Samples
Call Control
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 2 Days training program
Experience a dynamic and engaging two-day Call Center Customer Excellence program that seamlessly integrates top-tier corporate training with personalized motivation. This program enlightens agents on their pivotal role in driving business success, emphasizing their direct impact on the company’s achievements. Beyond individual contributions, the program hones in on the essential skill set agents require to forge stronger connections with customers, ensuring an extraordinary customer experience. This is achieved through empathetic interactions and a proactive approach in addressing customer concerns. Agents will also master customer-centric strategies to navigate business challenges, ultimately fostering customer loyalty and constructing customer-centric relationships.
By the end of this training program participants will be able to:
Gain insight into the pivotal role they play in cultivating a high-performance, customer-centric environment.
Develop a clear grasp of the attitude, skills, and knowledge essential for embodying a professional customer care representative.
Cultivate robust connections with customers and elevate their interpersonal communication by delving into the fundamentals of customer psychology, mastering rapport-building techniques, and adeptly adapting their communication styles to foster positive customer interactions.
Random Samples
Find a way to say YES!
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
- 1 Day training program
Tailored for debt collection call center agents and credit department personnel managing outstanding debts, this one-day program is meticulously crafted. It offers a comprehensive array of specialized best practices for collection calls, along with effective negotiation techniques. This empowers collection staff to adeptly navigate challenging conversations with debtors and customers facing overdue payments.
By the end of this training program participants will be able to:
Master a structured, step-by-step process for conducting debt collection calls.
Bolster the confidence of debt collectors in managing difficult collection conversations.
Apply and refine specific best practices for effective collection calls.
Random Samples
Successful Telephone Debt Collection
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
For random slide deck samples Click Here
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
For random WorkBook samples Click Here
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
For random Trainer's Guide samples Click Here
The fully customizable Fully Customizable 4 program training package includes:
- Fully Scripted Training Guide
- Best practice theory exploration.
- Facilitator-led group discussions.
- Self-discovery activity.
- Game-based learning.
- Practice exercises.
- Hands-on activities.
- Facilitator-led group discussions.
- Participient Reference Workbook
- Powerpoint Slide Presentation
Buy Now, Download Instantly, Get A Bonus
- 22 games and activities you can use to enrich your trainings.
- Useful training forms (Evaluation forms, certificates).
- All you need to run a great training program.
Review Game Included In Every Training Material Package
End your Training Course
on a high Note
End your training course on a high note with a fun competition to review your delegates’ understanding and retention.
Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.
Watch This Short Video
Great Value
For Money
Handling angry and difficult callers | $179.95 |
Call Control | $179.95 |
Find a way to say yes! | $179.95 |
Telephone debt collection | $179.95 |
Total / Regular Price | $719.95 |
Call Center Excellence Series® You Only Pay | $449.95 |
You Save | $269.95 |
4 Complete Courseware Packages in One
$449.95 $719.95
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Standalone modules can easily be added to enliven your training material
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100% Customizable
Get new ideas for activities, exercises and games
Fun, competitive review game to end on a high note
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Our training material courseware packages and training modules encompass a comprehensive range of niche-specific subjects tailored for clients in the retail sector. This includes areas like retail selling skills and retail sales forecasting and planning. Additionally, we offer specialized training courses for call centers, covering topics such as call control, handling difficult callers, and telephone debt collection.
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