Room 101
Activity - Communication skills - Room 101
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Overview
The purpose of this exercise is to practice your influential and persuasive skills in a competitive fun debate focusing on communication skills like choosing positive language, being passionate and enthusiastic about one’s case, showing ‘benefits’ to others …etc.
Time / 60 Minutes
Tools/Items Required
Flip Chart , Flip Chart Marker
Set up
The title of the activity relates to Room 101 as featured in the George Orwell novel ‘1984’. Room 101 is to where ‘Big Brother’ banishes anything that is deemed to be destructive or contradictory to the idea of the society created in the novel.
In this context we will use the Room 101 concept to argue against ridding the world of any annoying, pointless or unpleasant – things we would like to place into Room 101.
Instructions
Split the group intro threes:
• Their first task in their trios is to come up with three things upon which firstly, they can all agree should be placed into Room 101
They will later need to persuade the wider group of their rationale, so it’s important that they can convince themselves unanimously in their trio if they are to have any hope of convincing the wider group.
If needed the trainer can supply some varied examples of things that people may have argued for in the past (these include things as varied as mosquitoes to Simon Cowell, marmite to world hunger).
This is a competitive activity and only if the majority of the wider group agree will they have their wish of getting their item into Room 101.
• Once the group have come up with their list, tell them to formulate their rationale / arguments to the wider group
• In turn ask each trio to present their opening argument for their first item to be put into Room 101
• Invite the wider group to debate / argue against these points
• Allow the proposing group to defend / persuade the others in response to the arguments
• Next, ask them to make a closing statement summarising their case to have the item placed in Room 101
• Hold a vote amongst the wider group (except those in the proposing trio) as to whether the item should be placed in Room 101. If the majority agrees the item goes into Room 101
• Trainer marks up a tick /cross on flipchart for the proposing group
• This repeats until all groups have taken turns to argue one point in turn until all three items, for each trio have been debated
• The group(s) with the most items placed in Room 101 wins
Note for Trainers
Keep the arguments light hearted – groups will quickly ascertain that it is a competitive game and that it is in their interests to argue against the other proposing groups. Despite this, it is normally possible to persuade enough people to your point of view though if you have chosen good items and put forward a good argument.
Also be mindful of time. Ideally this activity should be completed within 60 mins for a typical sized training group, so you may need to prompt groups to make their closing statements and move the game along if the debates get too lively!
Discussion and debrief
This persuasive communication skills warm up activity whilst it is a fun activity, it focuses on some of the techniques displayed in this warm up such as choosing positive language, being impassioned and enthusiastic about one’s case, selecting “benefits” to others of coming to way of thinking etc.
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Price: $199.95 $179.95
Managing People
Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more...
Price: $199.95 $179.95
Managing The Customer Experience
The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical training workshop, we'll introduce you to the world of customer experience (CX) and provide you the tools you need to manage it successfully. Participants in this hands-on course will acquire the skills necessary to design customer journey maps, a crucial tool for enhancing CX, through a variety of practical exercises.
Price: $199.95 $179.95
Negotiating for Results
Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations. Participants will discover their personality style and how to negotiate effectively with other personality styles.
Price: $199.95 $179.95
New College Instructor Orientation
Making the move from industry to classroom is difficult for many new college instructors. Your day is not your own anymore – each moment is about focusing on the adult learners in your classroom. You may be used to clocking into a 9 to 5 job but teaching in a college is much different: you’ll need to know how to manage your time, prepare lesson plans, develop assignments and tests, and how to evaluate your students.
Price: $199.95 $179.95
Administrative Assistant Skills
This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
Price: $199.95 $179.95
Anger Management
We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
Price: $199.95 $179.95
Building High Performing Teams
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Price: $199.95 $179.95
Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Price: $199.95 $179.95
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
Price: $199.95 $179.95
Coaching People For Better Performance
In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Price: $199.95 $179.95
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Price: $199.95 $179.95
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Price: $199.95 $179.95
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Price: $199.95 $179.95
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Price: $199.95 $179.95
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Price: $199.95 $179.95
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
Price: $199.95 $179.95
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)