Ethical Decision-Making Role Play scenarios
Ethical Decision-Making Role Play scenarios
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Ethical Decision-Making Role Play
Scenario 1: Handling a Conflict of Interest
- Objective: To practice making ethical decisions when facing a conflict of interest.
- Instructions for Trainer:
- Present a scenario where an employee discovers that a project they are working on could benefit a family member’s business.
- The participant must decide whether to disclose the conflict and how to proceed ethically.
- Debrief by discussing the ethical considerations and the actions taken by the participant.
Scenario 2: Responding to Pressure to Compromise Ethics
- Objective: To practice standing firm on ethical principles under pressure.
- Instructions for Trainer:
- Present a scenario where a manager is pressured by senior leadership to cut corners to meet a deadline, potentially compromising quality or safety.
- The participant must decide how to respond to the pressure while maintaining ethical standards.
- Debrief by analyzing the ethical challenges and the participant’s response.
Scenario 3: Managing Confidential Information
- Objective: To handle ethical dilemmas involving confidentiality.
- Instructions for Trainer:
- Present a scenario where an employee accidentally learns confidential information that could harm the company if leaked.
- The participant must decide how to handle the situation, balancing ethical considerations with professional responsibilities.
- Debrief by discussing the importance of confidentiality and the ethical implications of the participant’s decisions.
Ethical Decision-Making Role Play
Scenario: Facing an Ethical Dilemma
- Participants: Employee, Manager
- Objective: The Employee must make a decision when faced with an ethical dilemma and discuss the situation with the Manager.
Situation: The employee discovers that a colleague is manipulating sales data to meet targets. The employee must decide whether to report the issue or stay silent, considering the potential consequences for themselves and the team.
Instructions for the Employee:
- Consider the ethical implications of the situation.
- Weigh the potential risks and benefits of reporting the issue.
- Decide whether to report the issue to the manager or handle it another way.
- If reporting, explain the situation to the manager and seek their advice.
Instructions for the Manager:
- Listen to the employee’s concerns and understand the ethical dilemma.
- Discuss the company’s ethical standards and policies.
- Offer guidance on how to proceed while protecting the employee and addressing the issue.
- Consider the broader impact on the team and the company.
Debrief:
- Discuss the employee’s decision-making process and the ethical considerations involved.
- Reflect on how the manager handled the situation and provided guidance.
- Analyze the potential outcomes of different decisions and how they align with ethical standards.
Ethical Decision-Making Role Play
Scenario 1: Handling a Conflict of Interest
Issue/Problem: David, a project manager, discovers that his brother’s company is bidding on a contract for a project he is overseeing. This creates a potential conflict of interest.
Objective: David must decide whether to disclose the conflict and how to handle the situation ethically.
Conversation:
David: “I wanted to talk to you about something that’s been on my mind. My brother’s company is one of the bidders for the project I’m managing, and I’m concerned about a potential conflict of interest.”
Ethics Officer: “Thanks for bringing this up, David. It’s important that we handle this situation transparently. Have you had any involvement in his company’s bid so far?”
David: “No, I’ve kept my distance, but I’m worried that my involvement in the project could be seen as biased, even if I’m impartial.”
Ethics Officer: “You’re right to be concerned. The best course of action is to disclose the relationship to the selection committee and recuse yourself from any decision-making related to the bidding process. This will ensure that everything is above board and there’s no perceived bias.”
David: “That makes sense. I’ll prepare a statement disclosing the conflict and step back from the selection process.”
Ethics Officer: “I’ll help you with the disclosure and make sure it’s documented properly. It’s great that you’ve come forward with this—it shows a strong commitment to ethical conduct.”
David: “Thanks. I want to make sure everything is done right.”
Objective Reached: David successfully identified and disclosed the conflict of interest, ensuring that the situation was handled ethically and transparently.
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The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
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Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.
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The sophisticated ability of humans to influence and be influenced by each other is probably one of the key foundations of the evolutionary success of our species. It’s an essential part of human communication and a powerful tool in both the personal and professional lives of people of all sorts. We all need to use the art of influencing others in some aspect of our lives...
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The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical training workshop, we'll introduce you to the world of customer experience (CX) and provide you the tools you need to manage it successfully. Participants in this hands-on course will acquire the skills necessary to design customer journey maps, a crucial tool for enhancing CX, through a variety of practical exercises.
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Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations. Participants will discover their personality style and how to negotiate effectively with other personality styles.
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This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
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We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
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A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
Coaching People For Better Performance
In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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