Design a Killer Course in 4 Easy Steps
Design a Killer Course in 4 Easy Steps
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- Last Updated: 30 July 2021
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Successful courses don’t just appear out of thin air.
In fact, an effective and successful training course take a lot of hard work, deep thought, and constant evaluation. But if you’re stuck for a blueprint on how to get started, follow these easy steps to design a killer course.
1. Training Needs Assessment
When you’re designing a new course, you need to be sure that it meets the needs of your potential learners. That’s where a training needs assessment comes in.
The first step on this journey is to identify a clear goal that the training supports. It is important to pinpoint exactly what your potential attendees are going to be aiming for and the results and benefits they’d like to enjoy. Once you understand this you can start building your course around it.
When you have defined the goal, you need to break down exactly what the delegate needs to do to reach that goal.
There will be a pretty clear gap between what they are doing now and what they have to be able to do to reach that goal that you can use to inform the design of your course.
2.Understand Your Learners
As your course begins to take shape it’s time to turn your attention to how the attendees are going to be learning to fill the ‘gap’ between where they are now and their goal. At this point, it is important to think about mixing up learning styles, so you appeal to different types of learners. For example, you may use short overviews and explanations followed by more hands-on tasks or worksheets to support their learning.
To expand on the point above, it is crucial that you understand your learners and their characteristics when it comes to developing skills and retaining information. As a general rule, it is important to recognise adult learning principles for a more effective training program.
Adult learners:
- Are self-directed
- Come to training with a lifetime of existing knowledge, experience and opinions
- Are goal-oriented
- Want training that is relevant
- Want training that is task-oriented
- Learn when they see “what’s in it for them”
- Want to be and feel respected
By honouring these learning principles, your attendees will be engaging and eager to learn within your training programme and will take away what they are looking to learn from your course.
3. Define Learning Objectives
Learning objectives form the foundation of your course. They are a list of things your attendees will be able to do once the training is completed and form a blue print for the direction of your course.
Once you have thrashed out these, all of your content should cover them, whether that be quizzes, practical tasks, workbooks, etc. Through the completion of content both the course leader and the attendees should be able to understand how what they have learnt hits the objective on the head – and how they’ll apply this to the ‘real world’.
4. Design Your Training Materials
Training materials are the things that will help your learners to reach their objectives, and ultimately their goal. Without your materials, no matter how much knowledge you possess on the subject, your learners will struggle to assimilate the information without engaging in meaningful and relevant learning episodes.
Again, any content or assessments must relate directly to the learning objectives. If it is cryptic or difficult to relate to, your learners will struggle to see what’s in it for them, and disengage. If we revisit the learning principles, you’ll see that your adult learners are self-directed and want training that is task-oriented, so it’s important that you put them in control of the learning process. This means allowing learners to talk to each other, give feedback and ask questions.
Once your training course is complete, it’s time to deliver the first run, which is exciting and scary at the same time. But don’t worry! These first courses will give you the feedback and experience you need to refine and change the course if needs be. Don’t be afraid to ask learners what they enjoyed and what they didn’t enjoy, so you can chop and change the training for the next run!
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Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.
Find a way to say YES! (Telephone customer service)
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Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS.
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The sophisticated ability of humans to influence and be influenced by each other is probably one of the key foundations of the evolutionary success of our species. It’s an essential part of human communication and a powerful tool in both the personal and professional lives of people of all sorts. We all need to use the art of influencing others in some aspect of our lives...
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The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical training workshop, we'll introduce you to the world of customer experience (CX) and provide you the tools you need to manage it successfully. Participants in this hands-on course will acquire the skills necessary to design customer journey maps, a crucial tool for enhancing CX, through a variety of practical exercises.
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This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
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We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
Building High Performing Teams
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Business Etiquette
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
Call Control
The main focus of this one day tailored training program is to help call center agents reduce their AHT – Average call handling time by equipping them with the required call control and questioning skills needed to effectively control each call more efficiently and help them lead and steer conversations with customers tactfully towards a more...
Coaching People For Better Performance
In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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