Choose Words That Respect People

The words you choose shape how people feel. This is especially true when interacting with individuals with disabilities. Many disability advocacy groups consider terms like “physically challenged” or “handicapped” to be outdated or even patronizing.

Outdated Terms to Avoid

• Avoid using "handicapped," "crippled," or "wheelchair-bound." These terms focus on limitations instead of the person.
• Don’t refer to individuals without disabilities as “normal” or “healthy”—it implies others are abnormal or unwell.
• Use "person with a disability" instead of "disabled person." This is called people-first language.

People-First Terminology Makes a Difference

Placing the person before the condition acknowledges their identity beyond the disability. For example:

• Say "person without speech" instead of “mute.”
• Never use "dumb"—it’s outdated and offensive.
• Refer to someone as a "person who uses a wheelchair" rather than “confined to a wheelchair.”

Practical Etiquette Tips

• Speak in a regular tone—don’t raise your voice unless asked.
• It’s okay to use familiar expressions like “Let’s go for a walk” with someone in a wheelchair or “I see what you mean” with someone who is visually impaired. Context matters more than literal interpretation.
• Treat everyone as you would want to be treated: with dignity, respect, and patience.

Explore More

For training tools that promote respectful and inclusive communication in the workplace, check out our Business Etiquette Training Material Package.