Resolve conflict now

Conflict is a fact of life. No matter what you do or where you work, you’ll face it. But that doesn’t mean it has to derail your progress—or your relationships.

🧩 Why Conflict Isn’t Always Bad

Think about someone you clashed with, then became closer to afterward. Conflict can strengthen relationships when handled properly. It's not always a sign that something is broken. It can be a sign that people care enough to work through differences.

🏢 What Counts as Workplace Conflict?

Disagreements happen. But for something to qualify as workplace conflict, it must interfere with your ability to get the job done. You’re not paid to be friends with everyone, but you are paid to perform. If a dispute prevents you from doing that, it’s a real conflict.

🛠️ The Conflict Resolution Process

1. State the problem in a non-defensive way. Choose a private space and open with calm intent.
2. Listen actively. Encourage the other person to speak freely—even if it’s hard to hear.
3. Ask open-ended and TED (Tell, Explain, Describe) questions until you understand their full perspective.
4. Stay calm. Resist the urge to interrupt or defend too early.
5. Understand that perception is 100% of the conflict. Their view is their reality. Acknowledge it.
6. Ask for permission to share your perspective. This helps ensure respectful listening.
7. Focus on behavior, not personality. Keep things specific and constructive.
8. Use evidence. Avoid generalizations. Specificity leads to clarity.
9. Agree on the problem. Align on what exactly you’re trying to solve.
10. Create a plan. Define clear steps—who does what, by when.
11. Follow up. Revisit the agreement to measure success or adjust.
12. Keep talking. Continued dialogue can lead to stronger relationships over time.

📢 Use Clear Language—Avoid Vague Terms

Vague language leads to confusion. Avoid terms like “as soon as possible” or “when convenient.” Instead, use specific phrasing:

• “By Friday at 3 PM”
• “No later than [specific date]”
• “Via email using the official template”

Remember: Specificity provides answers. Vagueness creates questions.

📘 Need Conflict Resolution Tools for Teams?

Explore our Conflict Resolution Training Material Package. It includes editable trainer guides, group activities, practical scripts, and techniques to help teams handle conflict effectively.