Great articles around conflict resolution, influencing others and negotiation skills
Contact Us
Tuesday, 15th June 2021

Training Materials & Courseware Resource

Login Form

Instant download training package

sales-forecasting-training-course-material  
Sales Forecasting
for only
Price: $99.95  $79.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Negotiating - Dealing with conflict
If two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict.


Resolve conflict now
Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this fact.


Cost vs potential benefits of conflict
A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business problem is one of the definitions of workplace conflict.


Reacting to conflict
People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict situation he/she is faced with depending on the type of conflict , where the conflict is happening , the type of person whom he/she has the conflict with and whether it is a workplace conflict or a personal conflict with a family member or loved one.


Third party interventions: Mediation and Arbitration
Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed , this article explains mediation and arbitration as the two main third party intervention processes.


Why we avoid dealing with conflict
Nobody wants trouble, and when we see trouble coming around the corner most of us would rather cross the street and avoid it. But since conflict is part of our personal and professional life and all of us have either had to deal with conflict in the past and will probably face conflict in the future.


Essential Elements of a good resolution
For any proposed solution for a conflict situation to be good, solid and satisfies all parties and last over time, it needs to have specific qualities and must include the following attributes that must be given good consideration to ensure the proposed resolution is the correct way to go.


What not to say when resolving conflict
The language you use while working through the conflict resolution process has a great impact on the result it can actually either make or break the process.

 

Negotiation skills training course package

Instant download training package 

Negotiating for Results

Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations.

price: $ 199.95  $ 179.95

 


The 4 keys to influencing others
There are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or get something done specifically if there is some resistance to implementing the new ideas, this article gives an overview of the recommended process.


Influencing do's and dont's
A list of do's and don'ts of influencing others.


How to disagree agreeably
Being assertive means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Acquiescing or, the opposite, attacking, are not constructive responses.

Related articles

Conflict Resolution, Influencing & Negotiation skills

Negotiating - Dealing with conflictIf two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict. Resolve conflict nowConflict is a fact of life, it ...

2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Reacting to conflict

People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict situation he/she is faced with depending on the type of ...

2012-02-22 20:05:08

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

all courseware packages

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

02 Mar

Effective Interviewing ...

Effective Interviewing Questions There is no doubt that interviewing is all about ...

Read More ...
15 Oct

6 Step process for delivering ...

A presentation is not simply a speech to a large gathering, or even to a small ...

Read More ...
10 Mar

Skills and Qualities of a ...

The main purpose of a coach is to work with individuals to improve their performance in a ...

Read More ...

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read More ...
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read More ...
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read More ...
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)