Kirkpatrick's Four levels of training evaluation Model
The four levels of Kirkpatrick's evaluation model of training essentially measures:
Reaction of student - what they thought and felt about the training usually done through evaluation forms (Happy sheets)
Learning - the resulting increase in knowledge or capability.
Behaviour - extent of behaviour and capability improvement and implementation/application
Results - the effects on the business or environment resulting from the trainee's performance.
All these measures are recommended for a full and meaningful evaluation of learning in organizations, although their application broadly increases in complexity, and usually cost, through the levels from level 1- 4.
Level | Objective of Measurement | Tools or techniques | Comments |
Level 1 : Reaction ( and planned action ) | Participant's reaction to and satisfaction with the content and delivery of training | Evaluation forms or action plans for implementing new knowledge | Subjective but has some usefulness |
Level 2 : Learning | Skills, Knowledge or attitude changes as a result of training program | Tests via paper and pencil or computerized format. | Tests must be assessed for validity and reliability |
Level 3 : Behavior | Changes in behavior on the job as a result of training | Performance reviews and observations | Assumptions is that if the skills are applied, results will follow. |
Level 4 : Results - Business Impact | Impact of training on business activities and processes. | Cost Reduction, productivity increases,improved quality, reduced labor hours,decreased production/processing time,..etc. | Critical tasks are isolating the effects of training and capturing appropriate data. |
Return on Investment (ROI) | Compares the costs of the training program with monetary results and is usually expressed as a percentage | Detailed, comprehensive data collection and analysis of costs & benefits accounting expertise helpful. Time Value of money is a factor. | The most comprehensive and objective evaluation technique, but the process can be very costly and time consuming. |
32 Full Courses & 6 Mini Courses
Get all available programs
& save ...!!
Price: $4499.95 $2995.95
Great Value For Money
Read More+ |
The Presenter-Trainer Package®
Train The Trainer
Presenting With Impact
Price: $359.95 $299.95
SAVE $59.95
Read MoreRetail Excellence Series®
3 Complete Courseware
Packages in 1
Frontline Retail Selling Skills
Retail Sales Planning & Forecasting
Passionate Retail Experts
Price: $539.855 $349.95
Pay for 2 Get 1 Free
Read MoreSales excellence series®
3 Complete Courseware
Packages in 1
Sales Management
Professional Selling Skills
Sales Territory Planning & Routing
Price: $539.855 $349.95
Pay for 2 Get 1 Free
Read MoreCall Center Excellence Series®
4 Complete Courseware
Packages in 1
Handling angry and difficult callers
Call control
Find a way to say YES!
Successful telephone debt collection
Price: $719.95 $449.95
Pay for 2 programs and Get 2 programs Free
Read MoreCommunication Excellence Series®
4 Complete Courseware
Packages in 1
Communicating with clarity and impact
Negotiating for results
Conflict resolution
Presenting With Impact
Price: $719.95 $449.95
Pay for 2 programs and Get 2 programs Free
Read MoreCustomer Service Excellence Series®
5 Complete Courseware
Packages in 1
Vision, Energy & Passion To Serve
Pathways to service excellence
Find a way to say YES!
Passionate Retail Experts
Setting others up for success
Price: $899.75 $599.95
Pay for 3 Get 2 Free
Read More
Instant Download
Training packages
Price: $199.95 $179.95
No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.
Price: $199.95 $179.95
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams.
Price: $199.95 $179.95
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)