Every team has a mix of people—some skilled but unmotivated, others eager but untrained. The Skill vs Will matrix helps managers choose the right leadership style to match each situation. Its strength lies in its simplicity: two variables—skill and will—guide how you lead.

🔍 What Do We Mean by "Skill" and "Will"?

  • Skill: Experience, technical competence, and knowledge required to complete a task.
  • Will: Motivation, confidence, and commitment to complete the task.

By asking two simple questions—"Do they have the skills?" and "Do they have the will?"—you can decide how best to support them.

📐 Skill vs Will Matrix

The matrix below shows the four possible combinations and the recommended leadership response for each.

High Will Low Will
High Skill ✅ Delegate
Let them lead; check in occasionally.		 🧠 Coach & Motivate
They know how—help them want to.
Low Skill 🚰 Support
They’re eager—help them grow.		 ⚠️ Direct & Inspire
Be clear, guide closely, and motivate.

📌 Applying the Matrix in Real Situations

🧠 High Skill – Low Will: Coach and Motivate

These team members are capable but disengaged. Maybe they’re burned out or unsure about the task. Ask questions, show them the bigger picture, and build ownership.

🚰 Low Skill – High Will: Support

New hires often fall into this group. They're motivated, but need structure and feedback. Offer training and guidance while encouraging their enthusiasm.

⚠️ Low Skill – Low Will: Direct and Inspire

This is the toughest quadrant. You’ll need to be hands-on, clear, and motivating. Set firm expectations, check in often, and show how their work matters.

✅ High Skill – High Will: Delegate

These are your self-starters. Trust them with more responsibility. Keep challenging them to maintain engagement, but don’t micromanage.

⚡ Tip: No one stays in one quadrant forever. Reassess as skills develop and motivation shifts.

📚 Related Resources