The Skill Vs Will Matrix
The Skill vs. Will matrix is a tool to help you identify the best management approach to use with a certain team member. It can be a powerful tool and this power comes from its simplicity, it’s based on only two metrics: their “skill” and their “will” levels.
The skill vs will matrix will force you to focus to answer two simple but powerful questions that are of key importance:
- Does the person have the required skills to successfully complete his/her task?
- Do they really want to complete the task?
The answers to these two questions are the key determinant of the most suitable management approach to use with the person.
Understanding how the skill vs will matrix works and how to apply it:
In case of Low Skill – Low Will
Recommended actions: Direct, excite and motivate
Having both low skill and will is the worst-case scenario. The manager’s role is crucial in such situations and will consist in both taking charge and inspiring. Direction implies solid guidelines, control and decision-making, is time-consuming and should ideally be viewed as only temporary. It’s important to set clear goals, objectives and action plans which the individual knows you’ll follow up on.
In case of High Skill – Low Will
Recommended actions: Coach and motivate
Coaching here needs to focus on motivation: the skills are there, and a manager must now instill confidence and enthusiasm in the worker. Decision-making is still very much the coach’s responsibility, but communication will be the key. A coach should aspire to have the employee take responsibility for themselves eventually. Coaching emphasizes the importance of the learner taking responsibility for their learning. The coach focuses on asking questions to encourage the learner to think for themselves rather than being told what to do.
In case of Low Skill – High Will
Recommended actions: Support
For example, when a new recruit is excited about starting and motivated to get off to a good start and make a good impression. The coaching style is mostly aimed at encouraging the learner to explore ideas and courses of action, and directing and channeling the worker’s actions and supporting him/her in his/her decisions.
In case of High Skill – High Will
Recommended actions: Delegate
This is obviously the best-case scenario and the easiest to handle, the manager gives a lot of leeway and responsibilities to his or her employee, and gets involved when called upon. It is an opportunity for the worker to develop and work his way up. For that reason, the manager should still follow closely the evolution of the employee, in order to set challenging goals and make sure to maintain a high level of motivation.
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We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
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The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
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This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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