Pre-training Mystery Shopping Activity Date 12 April 2023 Welcome to your Pre-training Mystery Shopping Activity 1. Greeting 1 2 3 4 5 6 7 8 9 10 2. Friendliness 1 2 3 4 5 6 7 8 9 10 3. Overall Attitude 1 2 3 4 5 6 7 8 9 10 4. Politeness 1 2 3 4 5 6 7 8 9 10 5. Energy Level/Enthusiasm 1 2 3 4 5 6 7 8 9 10 6. Controlling the call 1 2 3 4 5 6 7 8 9 10 7. Product/service knowledge 1 2 3 4 5 6 7 8 9 10 8. On a scale from 1 to 10 how likely is it that you would recommend this agent to a friend, Family member or a colleague? 1 2 3 4 5 6 7 8 9 10 Time's up Share: n-admin2 Previous post How Good a Listener Are You? 12 April 2023 Next post How creative are you? 12 April 2023
