Difficult Conversation Script Builder Tool

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Difficult Conversation Script Builder

Turn facts and a clear request into a ready-to-use conversation script.

FreeNo signupMobile‑friendly

1Pick framework + tone

2Add issue, facts, impact, request

3Turn on empathy / shared goal

4Generate script

New here? Run the 20‑second tour or pick a preset. Hover the i icons for field tips.

How to use

Choose a framework you’re comfortable with.
Write the issue in one line. Then add 2–3 facts.
Describe the impact in business terms.
Make a clear request with a timeframe.
Pick a tone and adjust intensity.

Frameworks at a glance

SBI — situation → behavior → impact → request
DESC — describe → express → specify → consequences
NVC — observation → feeling → need → request
COIN — context → observation → impact → next

Tone preview

Adjust Tone and Intensity to see example phrasing here.

Conversation title

Framework

Tone

Relationship

Intensity (1 = softer · 5 = firmer)

Issue (one line)

Facts (one per line)

We’ll use these to keep the script specific and fair.

Impact

Request / Next step

Include empathy opener Include shared goal Offer choices Add follow‑up time

Short on time? Use a preset above. You can still edit the script after generating.

Your script

Add an issue and at least one fact, then click Generate. We’ll keep the tone professional.

Objection replies

Practice prompts

Examples

Peer · missed deadline (SBI · direct)

When we aimed to send Q2 on Tuesday, the deck arrived Friday with no update.
It pushed us past the client’s review window and we rushed QA.
Going forward, can you commit to realistic dates and give a 24‑hour heads‑up if a deadline slips?

Direct report · quality issue (DESC · coaching)

Describe: Five tickets last week had the same HTML issue.
Express: I’m worried we’re shipping avoidable mistakes.
Specify: Walk me through your QA and add one check for templates.
Consequences: This keeps rework down and restores trust with CS.

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