Need a communication course tailored to customer service staff?
Need a communication course tailored to customer service staff?
Updated
Short answer:
An editable, service-focused course on tone, empathy, acknowledgment, and negotiation—plus memory and listening drills that stick.
Why it fits
- Seven practical modules for daily service conversations
- Plenty of role-plays and phrase banks
- Editable slides and workbook
What’s inside
- Trainer’s Guide with timings and delivery prompts
- Editable slide deck (PowerPoint)
- Participant workbook (Word/PDF)
- Activities, debriefs, evaluation form, certificates
- PowerPoint review game
What customers say
Trustpilot rating: 4.9/5 (verified reviews).
Where this fits
- Audience: Front-line service staff
- Setting: One to two days
- Outcome: Confident, empathetic conversations under pressure
Quick answers
Is it multi-channel? Yes—phone, chat, in-person examples.
Can we add policy messages? Yes—files are editable.
Assessment included? Pair with the listening quiz.
Also useful: How Good A Listener Are You Quiz · Active Listening Role Play Scenario Activity