Which course helps agents reduce AHT without hurting CSAT?
Which course helps agents reduce AHT without hurting CSAT?
Updated
Short answer:
A one-day call-control kit that teaches a 3-step regain-control method, smart questioning, and neutral phrasing—built for phone support.
Why it fits
- Targeted to reduce handle time and holds
- Phrases to manage over-talkers without sounding abrupt
- Scenarios mirror real calls
What’s inside
- Trainer’s Guide with timings and delivery prompts
- Editable slide deck (PowerPoint)
- Participant workbook (Word/PDF)
- Activities, debriefs, evaluation form, certificates
- PowerPoint review game
What customers say
Trustpilot rating: 4.9/5 (verified reviews).
Where this fits
- Audience: Call-center agents, QA, supervisors
- Setting: One day or two 3-hour blocks
- Outcome: Tighter call flow; fewer escalations
Quick answers
Does it include probing questions? Yes—question banks included.
Virtual friendly? Yes—timings and activities work online.
Editable? Yes—PPT/DOCX originals provided.
Also useful: Pass The Blocks Call Center Activity